Customer Service Specialist, Accounting Clerk, Data Entry

Susan S. King

Boca Raton, FL ***********@*****.*** 561-***-****

OBJECTIVE: To find employment with a well-established company with a future.

QUALIFICATIONS

15+ years of Customer Service Experience 2 years of AP/AR

Proficient in Excel, Word, Outlook, Internet, and Email 2 years of Accounting Clerk

5+ years of Call Center Experience High keyboarding proficiency

3+ years Receptionist Experience 3+ years of Administrative Assistant

5+ Training Experience Very detail oriented

Great problem solving abilities Multi-task capabilities

Self-motivated Mid-Level Government Clearance

Worked with these systems: AS400, MAS200, EMR, Vista, VoiceWare

We Type Transcription, LLC – General Clerk I 2014-2016

Data Entry

Distribution of New Information

Tracking documents

Updating Excel Spreadsheets

Verifying correct Patient & SSN

Uploading EMR files

Inbound Call Experts – Sales/Customer Advocate Team 2014-2015

Answered Inbound Calls

Activated Software

Diagnosis of computer

Processed payments

Issued Credits and Refunds

Answered Billing Questions

Hebrew Academy Community School –Advanced Math Teacher 2013-2014

Taught Advanced Math

Used Smart Board Technology

Prepared Lesson Plans

Typed Tests & Quizzes

Communication

Data Entry of grades into Edline.net

U. S. Installation Group, Inc. – Surveyor promoted to Quality Assurance Manager 2012-2013

Outbound Calls

Opened Repair Tickets

Scheduled Team hours

Tracked Installation Schedules

Created Excel Spreadsheets

Tracked Production of Group

Hired and trained new employees

Ongoing training and coaching

Implemented new plans of action

Various Accounting Positions 1999-2012

Shipping

Invoicing

Match BOL with Invoice

Accounts Payable

Data Entry

Accounts Receivable

Physical Inventory Counts

Adding new SKU items

Receiving Inventory

EDUCATION 2009 Associate of Arts Degree Horry-Georgetown Technical College Myrtle Beach SC - Dean’s and Presidents List

Inducted into Phi Theta Kappa Honor Society in March 2009

Online Alison Courses:

Customer Service Training, Diploma in Legal Studies, Fundamentals of Accounting

Additional work experience is available upon request.

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