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Human Resources & Administration Manager

Cairo, Cairo Governorate, Egypt
25000 EGP
January 01, 2017

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Hadayek Hulwan,Hulwan,Cairo (20-111-**-**-***/(20-12-808-**-*** Skype ID: hatem.mahmoud74 HUMAN RESOURCES & ADMINISTRATION MANAGER


Professional Human Resources & Administration Manger with comprehensive experience and strong background in directing full scale of Human Resources functions & Administrative Supportive Services with TEN years of relevant experience. CAREER OBJECTIVE:

Maintaining and enhancing Human Resources productively in an organization, developing strong manpower, identifying talent and deploying professional development programs in order to achieve organizational goals and fulfill employees’ needs. KNOWLEDGE AND EXPERTISE

Organizational Development

Employee Relations & Labor Law

Employee Training & Development

Talent & Performance Management

HR Policies and Organizational Design

Recruitment and Staffing

Compensation & Benefits Management

Payroll Administering & Processing

Manpower Planning

HRIS Technologies

Safety & Health

Administrative Supportive Services


SMART GLASS COMPANY, Kom Osheem, Al Fayoum 2015-Present

“Smart Glass is an architectural glass processing company. The factory based in Al Fayoum and covering area of 40,000 M2, equipped with the latest and most advanced glass processing equipment from the world’s leading manufacturers, founded in 2011 by Mohammed Al Othman Holding-Saudi Investor” Human Resources & Administration Manager

Responsible for translate business objectives into a set of strategic HR initiatives and actions, by aligning HR & Admin. initiatives with company goals, embedding HR strategy into day to day operations and providing innovative business solutions for business growth, profitability and high levels of employee engagement and diversity, reporting to CEO; Key accountabilities include;

HR Policies & Procedures /Developing & Implementation

Recruitment & Selection

Performance Management

Compensation & Benefits

Payroll Administering & Processing

Training & Development

Personnel Management

Occupational Safety & Health

Administrative Supportive Services

Human Resources Key Responsibilities:

Preparing the annual budget and operational plans for the HR and Administration department, ensuring alignment with the company's strategies, and submitted to be approved.

Ensuring the efficient execution of the HR competency based systems and policies covering recruitment, salary scales, compensation, incentives and benefits, promotions, disciplining, performance management, training, and personnel services based on the Company’s objectives, government regulations and labor legislation.

Setting the standards and performance measures (KPIs) for HR and Administration department, and cascades it down to direct reports and monitors their timely implementation, ensure the achievement of the set objectives.

Managing tasks related to the personnel for employees, this includes attendance, circulars, salaries, vacations, performance appraisal, incentives, awards, warning letters etc. in addition to the issuance of all employees' working permits, residence certificates, passports renewal, licenses renewal, visitors visit visa, and other formal papers related to the employees.

Providing assistance and management tools to Department Heads in the assessment of training needs for all positions in the company, and ensuring an effective implementation of the approved training programs, as per approved yearly plan.

Supervising the preparation of statistical reports regarding applicant flow, selection, promotions, transfers, terminations and turnover and recommending remedial actions when needed.

Manage the response of staff complaints & grievances by monitoring, evaluating, escalating and closing the complaints, through appropriate processes promptly and fairly. Administration Key Responsibilities:

Supervising and overseeing complete administrative operations to ensure maximization of efficiency of services, within budget and to tight timescales;

Directing, coordinating and planning essential services such as Security, Maintenance, Fleet, Cleaning, and Buffet services.

Planning the best allocation and utilization of space and resources for the premises.

Assessing and negotiating the best deals with services’ contractors and suppliers.

Ensuring Maintenance and services of vehicles used by company.

Recording and maintaining licenses and repair/maintenance records of the department’s cars, as well as conduct preventive maintenance checks.


Ensuring of all utilities such as water, electricity, telephone, mobile, Internet ...etc, with disseminating & reviewing its expenses.

Managing all air and ground travel and handling the accommodation arrangements for employees and visitors and ensuring processes and approvals are adhered to and costs are within budget. KEY RESULTS:

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the company. Personal efforts were cited as the driving force behind company’s employee-retention rate of 90% within an industry where high turnover is the norm.

Reduced benefits costs by 25% annually through meticulous record keeping and ensuring that company did not pay for benefits for which employees were ineligible.

Revised job descriptions across all levels and categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. UNITED ENGINEERING FOR CONSTRUCTION COMPANY – UECC, Mohandseen, Giza 2012-2015

“United Engineering for Construction Company is a leading construction contractor in the Egyptian market, primarily focused on infrastructure, building & finishing residential, commercial real estate and resort projects, founded in 2012 by Palm Hills Developments”

Human Resources & Administration Manager

Driving the Human Resources Development strategy that supports business objectives; lead and facilitate the activities of HR & Administration Department, including recruitment and selection, compensation & benefits, organizational development, performance management, training & development, payroll processing, labor & employee relations, employee grievances, environmental health and safety, administrative supportive services, reporting to CEO; Human Resources Key Responsibilities:

Maintaining organization staff by establishing a recruiting, testing, and interviewing program to ensure a timely organized and comprehensive procedure is used to hire staff; with counseling departments’ managers on manpower planning and identify the staffing needs.

Identifying, developing and implementing training and career development plans.

Monitoring and implementing applicable human resource labor requirements, conducting investigations, maintaining records, representing the organization at hearings to ensure legal compliance.

Preparing and controlling the development of budget for various functions; monitor and approve expenditures; discuss and resolve budget issues; implement adjustments as necessary.

Developing and maintaining organization structure, job families and job descriptions.

Managing the information held on the HR database and employees’ files to ensure it is updated in a timely and accurate manner, with ensuring that all procedures comply with company’s Policies.

Monitoring the employees’ leaves balances, time attendance sheets, overtime, late and early leave permissions calculations to verify accuracy of data-entry and resulting pay implications.

Supervising processing all salary changes stemming from merit increases, promotions, bonuses and pay adjustments, and ensure that all necessary documents are received; information is entered into database, and forwarded to payroll.

Generating standard reports, preparing custom reports summarizing employee statistics for review by CEO on a periodic basis. Administration Key Responsibilities:

Managing, organizing and coordinating all administrative activities to facilitate smooth running and function of the whole company and to ensure work is being executed efficiently, accurately and in a timely manner.

Ensuring effective rendering of services such as, Security, Buffet, Transportation, Housekeeping, Postage and Courier, Office Equipments, Vehicles, etc. to enable smooth flow of day to day operations.

Managing the whole fleet function including drivers and routes of company vehicles.

Follow up Insurance documents of vehicles and building with the assistance of the relevant departments.

Coordinating and confirming with department heads to arrange for vehicles inspections, maintenance services, or repairs.

Finalizing legal contracts and documents of the premises with coordination of the Legal Affairs Department.

Preparing and reviewing operational reports and schedules to ensure accuracy and efficiency.

Monitoring utilities expenses and review it such as (telephone, mobile, Internet, gasoline, electricity, water etc.)

Developing and managing budget, reviewing operating costs and suggesting cost-saving measures.

Establishing and maintaining effective formal and informal links with relevant government institutions, agencies, and local authorities.


Implemented HR and Payroll Policies resulting in improve morale and annual cost savings.

Introduced new employee orientation and individualized training, resulting in over 90% satisfaction record. HATEM MAHMOUD Page 3

Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in gains efficiency.

Contributed to a work environment that promoted innovation and peak performance by integrating high-performance expectations into everyday business practices and using HR policies to support the organization’s core values and competencies. PALM HILLS DEVELOPMENTS, Smart Village 2008-2012

“Palm Hills Developments is a leading real estate company in the Egyptian market, primarily developing integrated residential, commercial real estate and resort projects, Founded in 2005 by Mansour and Maghraby Investment and Development (MMID)” Personnel & Administration Assistant Manager,

Processing all staffing and Personnel activities and requests to ensure that business is not interrupted and employees perform their work efficiently and effectively.Organizing and supervising all administrative activities for ensuring effective rendering of services to enable smooth flow of day to day operations, reporting to Personnel and Administration Senior Manager; Personnel Key Responsibilities:

Assisting in managing the implementation and interpretation of HR Policies & Procedures to ensure a high standard of discipline, organization and transactional justice across the company.

Overseeing the provision of personnel services in line with policy guidelines to ensure employee satisfaction at optimal cost, time and quality.

Preparing employees’ contracts, assigning and entering employees’ identification numbers into the personnel system.

Preparing new hire and termination paperwork, and performing the renewal of contracts.

Ensuring that all employees’ files & records are updated and completed, and all personnel Processes comply with Labor law.

Administering employees’ work attendance and monitoring their punctuality.

Coordinate the employee annual leave schedules and leave processing, and update all annual leave issues.

Preparing employment certificate; income certificate, service certificate upon request.

Follow up and ensure that all issues related to medical insurance are accomplished properly with no delays or errors.

Administering salary increases, promotions, transfer, payroll processing, and other benefits to ensure correctness, timely processing and compliance with applicable laws and policies & procedures.

Receiving various forms, reports, personnel movement notice forms, personnel records, classification, reference materials or other documentation, and follow the related procedure as appropriate. Administration Key Responsibilities:

Efficiently handle the entire spectrum of administrative activities across providing facilities support like:

Physical Security Time keeping and attendance Purchasing (Non Technical/Core Purchases)

Storage Housing & Accommodation Maintenance and repair of company’s assets

Prints Flights & Hotels Reservations Land lines, Mobile, Internet, Electricity and Water consumption

Contracting Courier Services Uniform of Staff; Drivers, Office Boys, Security Officers and Sites Workers.

Negotiating the purchase of materials and equipment required by the company, ensuring that they meet the specifications and can be delivered at the desired time at the most favorable prices.

Maintaining up-to-date lists of contractors and pricing arrangements to ensure that the company achieves the most favorable commercial terms.

Overseeing and coordinating preparations staff and company events organized by Events Management for various social activities like Conferences, Sales & Marketing events and employment fairs, Annual IFTAR party.

Conferring with department heads to arrange for vehicles inspection, service, or repair.

Managing drivers and all companies’ vehicles (including vehicles allocated to staff) in terms of developing use schedules and routing maintenance checks, licenses, and traffic fines.

Managing all air and ground travel and accommodation for employees and visitors and ensuring processes and approvals are adhered to and costs are within budget.

Carrying out and supervising audits on fixed assets and recommending changes when necessary. PREVIOUS OTHER EXPERIENCES

LADY EGYPT TOURS, Mohandseen, Giza 2006-2008

“Lady Egypt Tours is a Travel Agency with over 10 years' experience – They have been the ground handlers for major tour operators based in UK, USA, China and Brazil.”

Chief Accountant, at Tourist Transportation Dept. reporting to Accounting Manager; TRIAD TRAVEL AGENCY, Nasr City, Cairo 2003-2006

Triad Travel Agency is a Travel Agency offers solutions of travel services including cultural, recreational, adventure, as well as the most exciting incentive travel packages, specialized in French Market. HATEM MAHMOUD Page 4

Transportation Manager, at Tourist Transportation Dept. reporting to General Manager; LOTAS COMMERCIO EXTERIO LTDA, Dokky, Giza 2000-2003 A Group operates in foreign trade since 1979 as representatives of Egyptian and Brazilian companies to large enterprises, for the markets of Latin America and the Arab world,

Commercial Assistant Manager, reporting to Commercial Manager; KEY SKILLS COMPETENCIES

Strong analytical, Good Reasoning, Problem Solving, and Decision Making skills and abilities.

Superior interpersonal and coaching skills including patience and ability to work well with staff at all levels.

Accurate and Efficient, High energy, Comfortable Performing multifaceted projects in conjunction with day-to-day activities

Influence, Persuasion & Negotiating Skills.

Critical & Innovative thinking.

Tact and diplomacy.

Personally credible.

Smart/Hardworking & drive for delivery.

Leadership and strong management skills.







Training Courses:

The Bullet Proof Manager-CRESTCOM

Performance Management

Science of Thinking & Art of Doing (S.T.A.D.)

Personal Effectiveness

Team Building

Communication Skills

Business Writing

Presentation Skills

- Independent Coursework:

Professional Postgraduate Diploma in Human Resource Management By ]School of Business of The American University in Cairo[ ... in progress

Skillsoft - Business Package By ]OTS of American Chamber of Commerce in Egypt[;

- Self-Study & Continuing Learning in :

Human Resources Management/ Development.




Computer & Internet Skills :

Extensive experience & knowledge of;

Microsoft Office applications; (Word, Excel, Access, Power Point, Visio & Outlook).

Operating System of Windows.

E-mail & social media functions, Internet searching & browsing. Language Skills :

Very good command of English Language spoken & written.

Fluency of Arabic Language as Mother Tongue.


Nationality: Egyptian

Date Of Birth:18-04-1974

Marital Status: Married

Military Service Status: Completed


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