Customer Service Manager
Resume:
Joseph E. Madden
Richland, MI *9083
*****************@*****.***
GENERAL BACKGROUND
Versatile, articulate sales and marketing professional, with demonstrable capacity to undertake, develop and direct projects based on sound goal-setting and planning. Currently taking design courses. Solid people-person and trustworthy.
Entire career concerned primarily with customer service and increasing revenue, with management -level responsibilities covering comprehensive range of business activities–budgeting, recruiting, marketing, promotions, and presentations. Strong administrator of diverse activities requiring heads-up ability and a passion for working with all people.
EXPERIENCE
Richland Meat Center, Richland, MI
Team Member, June 2014 to present
*Assist customers, merchandise and clean the store, cut meat, prepare product for sale, create promotional pieces
KALAMAZOO VALLEY HABITAT FOR HUMANITY, Kalamazoo, MI
Restore Manager, July 2005 to June 2016
*Was hired to set up thrift store including layout, staffing, product, marketing, promotions, equipment, personnel, etc.
*Annual sales have grown from $125,000 in year one to $415,000 in year eleven.
*Set yearly budget, marketing plans and sales goals. Set the culture for great customer service and donation procurement.
MENARDS LUMBER, Portage, Lansing, Battle Creek, MI; Appleton & Green Bay, WI
Plumbing & Electrical Manager Portage, MI September 2004 to July 2005
General Manager Lansing, MI April 2004 to September 2004
Assistant General Manager, Battle Creek, MI March 2001 to April 2004
Office Manager Appleton, WI February 1999 to March 2001
Assistant Office Manager Green Bay, WI August 1997 to February 1999
Manager Trainee Green Bay, WI April 1997 to August 1997
BOYS & GIRLS CLUB OF GREEN BAY, Green Bay, WI
Communications Director, March 1996 to March 1997
*Played a major role in annual NFL Alumni Dinner & Golf Outing including advertising sales.
*Assisted in all facets of very successful Brett Favre Challenge, Annual appeal, A Taste of Wine &Cheese.
CREATIVE PROMOTIONS, South Bend, IN
Account Executive, May 1995to March 1996
*Responsible for customer service & selling advertising specialties to local companies to enhance their name recognition.
AMERICAN CANCER SOCIETY, South Bend, IN
District Representative, September 1992 to April 1995
*A first time pledge event with Notre Dame Men’s basketball coach John MacLeod ranked 13th nationally for pledges–due to mailing that I initiated and directed.
*Increased annual flower sales by 70% locally and over 25% statewide; local golf outing increased income by $19,000; Christmas fund raiser expanded from an income of $300 to $4,000
EDUCATION
Kalamazoo Valley Community College
Currently taking Adobe classes in the Center for Art & New Media
Western Michigan University
Master of Business Administration June, 1995
Emphasis: Marketing
Marketing Department Research/Teaching Assistant August 1990 to April 1992
Bachelor of Business Administration April, 1990 Major: Marketing Minor: General Business
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