Customer Service Manager
Resume:
OBJECTIVE
TO WORK FOR A COMPANY THAT REWARDS DEDICATION, HARD WORK AND COMMITMENT. A COMPANY THAT IS WILLING TO USE ALL THE AVAILABLE TECHNOLOGY THATS IS IN THE PRESENT MARKET.
WORK EXPERIENCE
Shipping & Receiving Manager
Nov. 2015 - October 2016
ALS Industrial Services Pasadena, Texas
Managed 20 Employees
Maintained Staffing Levels, Recruited,Trained,Disciplined, and Terminated employees
Monitor Order Progress And Inventory Levels
Supervised Shipping And Receiving Dept.
Shipping Customers Orders Thru UPS, USPS, FEDEX, DHL, LTL, ETC.
Decreased Late Shipments
Increased Productivity
Coordinate Daily Production Meetings
Maintained Close Relationships with Customers and Shipping Vendors
Maintained Excellent Customer Service
Provide Interpreter Services For International Vendors/Customers
Order Supplies, Negotiate with Vendors Ensuring Cost Effective Pricing
Ensure Quality Control of All Products
Shipping Supervisor
April 2006 - Nov. 2015
Industrial Metal Finishing Houston, Texas
Metals and Minerals
Load And Unload Trucks
Prepare And Pack Orders
Receive And Ship All UPS,FEDEX,USPS,DHL,ETC.
Receive Orders, Check Paperwork, Make Tags, Check Items For Damages,
Calls Customers When Orders Are Ready And Report Any And All Discrepancies.
Prepare Paperwork For Billing.
Shipping & Receiving Clerk
March 1996 - November 2005
Lakewood Church Houston, Texas
Nonprofit Charitable Organizations
RESPONSABLE FOR ALL THE DAILY ACITVITIES OF THE SHIPPING AND RECEIVING DEPT. PLAN,IMPLEMENT,PREPARED,AND ORGANIZED THE CREATION OF THE SHIPPING & RECEIVING DEPT. PREVIOUSLY WAS OPERATING UNDER THE MAILROOM DEPT. I WAS RESPONSABLE FOR CREATING AND SEPARATING THIS 2 DEPT.
PREPARED,PACK AND SHIP ORDERS (DOMESTIC & INTERNATIONALS)
MAKE REPORTS, TRACKING, INVENTORY.
RESPONSABLE FOR THE DAY TO DAY ACTIVITY AND PLANNING .
RECEIVE,LOCATE AND DELIVER INBOUND SHIPMENTS.
CREATE A LOG FOR ALL THE INBOUND DELIVERIES
CONTACT VENDORS FOR DIFFERENT SERVICES ( DOMESTIC & INTERNATIONALS)
PREPARED AND SHIP OVERNITE PACKAGES
MAKE DETAIL REPORT TO ACCOUNT PAYABLES.
CREATE AND PRINT POSTAGE METER REPORT
OPERATE FORKLIFT AS NEEDED
ORGANIZED,MOVE OR CREATE NEW SPACE FOR SHIPMENTS
EXPERT USER OF THE SHIPPING SOFTWARE FOR UPS,DHL, FEDEX, LONE STAR,USPS ETC.
PREPARED AND BALANCE INVOICES FOR ACCOUNT PAYABLES
PREPARED, DISTRIBUTE AND ORGANIZED DAILY WORK FOR VOLUNTEERS
COMPARED, RESERCH,PREPARED AND SHIP ORDERS LOW COST EFFECTIVE
SCHEDULE DELIVERIES AND PICK UPS
CREATE & IMPLEMENT TIME MANAGMENT
BE AVAILABLE FOR ANY AND ALL EMERGENCIES ( LAST MINUTE SHIPMENTS, OVERNITE PACKAGES OR SAME DAY DELIVERIES)
EDUCATION
High School or equivalent,
January 1970 - November 1982
SAN ISIDRO HIGH SCHOOL Ceiba, Atlantida
SOCIAL STUDIES
3.0 GPA
SKILLS
EXCELLENT INTERPERSONAL SKILLS
Expert
WINDOWS XP
Intermediate
TEAM PLAYER
Expert
LANGUAGES
English
Fluent
Spanish
Advanced
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
NORTSHORE SOCCER CLUB
CAREER HIGHLIGHTS
Shipping and receiving clerk with 14 years background experience, Interested in pursuing a management position.
REFERENCES
JESUS CELESTINO
SHIPPING MANAGER, LAKEWOOD CHURCH
Professional
RADALL BARRETT
SHIPPING CLERK, LAKEWOOD CHURCH
Personal
RON RUSS
SOUND ENGINEER, LAKEWOOD CHURCH
Personal
JEFF SMITH
STUDENT
Personal
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