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Customer Service Manager

Location:
United States
Salary:
open
Posted:
January 01, 2017

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OBJECTIVE

TO WORK FOR A COMPANY THAT REWARDS DEDICATION, HARD WORK AND COMMITMENT. A COMPANY THAT IS WILLING TO USE ALL THE AVAILABLE TECHNOLOGY THATS IS IN THE PRESENT MARKET.

WORK EXPERIENCE

Shipping & Receiving Manager

Nov. 2015 - October 2016

ALS Industrial Services Pasadena, Texas

Managed 20 Employees

Maintained Staffing Levels, Recruited,Trained,Disciplined, and Terminated employees

Monitor Order Progress And Inventory Levels

Supervised Shipping And Receiving Dept.

Shipping Customers Orders Thru UPS, USPS, FEDEX, DHL, LTL, ETC.

Decreased Late Shipments

Increased Productivity

Coordinate Daily Production Meetings

Maintained Close Relationships with Customers and Shipping Vendors

Maintained Excellent Customer Service

Provide Interpreter Services For International Vendors/Customers

Order Supplies, Negotiate with Vendors Ensuring Cost Effective Pricing

Ensure Quality Control of All Products

Shipping Supervisor

April 2006 - Nov. 2015

Industrial Metal Finishing Houston, Texas

Metals and Minerals

Load And Unload Trucks

Prepare And Pack Orders

Receive And Ship All UPS,FEDEX,USPS,DHL,ETC.

Receive Orders, Check Paperwork, Make Tags, Check Items For Damages,

Calls Customers When Orders Are Ready And Report Any And All Discrepancies.

Prepare Paperwork For Billing.

Shipping & Receiving Clerk

March 1996 - November 2005

Lakewood Church Houston, Texas

Nonprofit Charitable Organizations

RESPONSABLE FOR ALL THE DAILY ACITVITIES OF THE SHIPPING AND RECEIVING DEPT. PLAN,IMPLEMENT,PREPARED,AND ORGANIZED THE CREATION OF THE SHIPPING & RECEIVING DEPT. PREVIOUSLY WAS OPERATING UNDER THE MAILROOM DEPT. I WAS RESPONSABLE FOR CREATING AND SEPARATING THIS 2 DEPT.

PREPARED,PACK AND SHIP ORDERS (DOMESTIC & INTERNATIONALS)

MAKE REPORTS, TRACKING, INVENTORY.

RESPONSABLE FOR THE DAY TO DAY ACTIVITY AND PLANNING .

RECEIVE,LOCATE AND DELIVER INBOUND SHIPMENTS.

CREATE A LOG FOR ALL THE INBOUND DELIVERIES

CONTACT VENDORS FOR DIFFERENT SERVICES ( DOMESTIC & INTERNATIONALS)

PREPARED AND SHIP OVERNITE PACKAGES

MAKE DETAIL REPORT TO ACCOUNT PAYABLES.

CREATE AND PRINT POSTAGE METER REPORT

OPERATE FORKLIFT AS NEEDED

ORGANIZED,MOVE OR CREATE NEW SPACE FOR SHIPMENTS

EXPERT USER OF THE SHIPPING SOFTWARE FOR UPS,DHL, FEDEX, LONE STAR,USPS ETC.

PREPARED AND BALANCE INVOICES FOR ACCOUNT PAYABLES

PREPARED, DISTRIBUTE AND ORGANIZED DAILY WORK FOR VOLUNTEERS

COMPARED, RESERCH,PREPARED AND SHIP ORDERS LOW COST EFFECTIVE

SCHEDULE DELIVERIES AND PICK UPS

CREATE & IMPLEMENT TIME MANAGMENT

BE AVAILABLE FOR ANY AND ALL EMERGENCIES ( LAST MINUTE SHIPMENTS, OVERNITE PACKAGES OR SAME DAY DELIVERIES)

EDUCATION

High School or equivalent,

January 1970 - November 1982

SAN ISIDRO HIGH SCHOOL Ceiba, Atlantida

SOCIAL STUDIES

3.0 GPA

SKILLS

EXCELLENT INTERPERSONAL SKILLS

Expert

WINDOWS XP

Intermediate

TEAM PLAYER

Expert

LANGUAGES

English

Fluent

Spanish

Advanced

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

NORTSHORE SOCCER CLUB

CAREER HIGHLIGHTS

Shipping and receiving clerk with 14 years background experience, Interested in pursuing a management position.

REFERENCES

JESUS CELESTINO

SHIPPING MANAGER, LAKEWOOD CHURCH

713*******

Professional

RADALL BARRETT

SHIPPING CLERK, LAKEWOOD CHURCH

713*******

Personal

RON RUSS

SOUND ENGINEER, LAKEWOOD CHURCH

713*******

Personal

JEFF SMITH

STUDENT

713*******

Personal



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