Customer Service Administrative Assistant

LAURA QUINBY

***** ******* **. ********, ******** 80602 303-***-**** *************@*****.***

EXPERIENCE

EMSI, Thornton CO

Administrative Assistant/Drug Collector December 2014-present

Responsible for principles and processes for providing customer and personal services to internal and external customers, including needs assessment, and quality standards for services, and evaluation of customer satisfaction

Administrative and clerical duties, such as word processing, managing files and records, designing forms, and office procedures

Knowledge of electronic equipment, computer hardware, computer software, including applications and data entry

As a Drug Collector at EMSI, I am responsible for performing urine tests, hair follicle tests, breath alcohol tests and DNA tests, in addition to scheduling mobile collections.

MorphoTrust USA, Thornton CO

Enrollment Agent December 2014-Present

I am an employee of MorphoTrust USA, contracted with Transportation Security Administration as an Enrollment Agent.

Support Enrollment Solutions Operations through participation in commercial, state and/or federal programs.

Verify customer identity and scan required documents into database system

Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards,

Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software

Monitor/assess performance of self and individuals and /or outside organizations to make improvements or take corrective action,

Adhere to all company and departmental policies regarding security and confidentiality.

JC Penney Co/Sephora, Brighton CO

Operations Consultant /Sales Associate October 2010-November 2014

Provide high level of customer service and client relations based on outstanding communication and interpersonal skills,

Lead store animations and updates, and operational processes.

Merchandise products, educate associates and clients on products and services, and

Support company programs.

Lampson International LLC, Denver CO

Customer Relations/Administrative Assistant April 2000-October 2007

Perform administrative and clerical functions such as time keeping, daily activity reports, accounts receivables, managing files and records

Computer applications and data entry

Lease agreements

Equipment inventory and requisitioning supplies.

EDUCATION

National American University, Centennial CO

Associate of Applied Science in Health Information Technology, February 2014

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