Customer Service Medical

Nicole Moody

Medical Assistant - Fredericksburg Primary Care

Dumfries, VA

***************@*****.*** - 571 527- 9119

WORK EXPERIENCE

Medical Assistant

Fredericksburg Primary Care - 2016 to Present

• Updated and filed new charts for patients

• Scheduled patient medical appointments

• Performed daily EKG

• Checked patient blood pressure

• Performed INR for patient blood levels

• Performed urinalysis for drug testing

• Provided breathing treatment for patient medical needs

• Performed Holter monitor to record patient heart rhythms

• Assisted with Spirometry testing for patient lung levels

• Assisted with sleep apnea testing for patient sleep disorders

• Called patients to inform patients about labs results and other testing Medical Assistant

Fairfax Colon & Rectal Surgery - Fairfax, VA - April 2016 to May 2016

• Daily use of EMR

• Recorded updating medical charts

• Checking patient portal for patient communication

• Scanning medical document into medical charts

• Sending electronic prescriptions to pharmacies

• Getting consent on precertification procedures and medications

• Daily phone triage for patient medical needs

• Prepare treatment rooms for patient examinations

• Assisted physicians with exams and minor procedures

• Prepare the room for minor surgical procedures

• Replacement stocking medical rooms with instruments

• Daily cleaning and processing medical instruments Safety Partner

Sentara Hospital - June 2014 to April 2016

• Assists with the provisions of a safe hospital environment for patient care.

• Assists patients in maintaining and enhancing their independent functioning during their hospital stay.

• Assists nurses and doctors with analyzing the overall comfort of the patient. Home Health Aide

Quality Homecare Solutions - Woodbridge, VA - December 2013 to June 2014 Home Healthcare Aid

• Provide home care to elders, disabled patients.

• Home care including general housekeeping, personal hygiene and Meals.

• Monitor blood pressure and other physical conditions, as required.

• Follow medical instructions carefully and consistently. Medical Assistant - Externship

Moss Free Clinic - June 2013 to October 2013

• Prep charts for upcoming patients

• Called patients to confirm appointment time and date.

• Checked patients in for appointment time.

• Screened patient in height, weight, BMI, Temperature.

• Took patient's pulse, respirations, temperature, blood pressure, blood glucose and pulse OX.

• Assisted patient to room for Doctor to screen.

Sales Associate

Kasper - April 2009 to August 2013

Assisted the store manager with the day to day operation of the company.

• Implemented strategies used to improve customer service, drive store sales, and increase profitability.

• Ensured that the customer's needs were met, complaints were resolved and customer service was quick and professional.

• Maintained store appearance and product presentations using company's standard operating procedures. Seasonal Retail Associate

Retail Stores - 2003 to 2008

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired item. Nurse Assistant

Sierra Convalescent Home - February 1999 to May 1999

• Record patients' medical history, vital statistics, or information such as test results in medical records

• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

• Interview patients to obtain medical information and measure their vital signs, weight, and height.

• Show patients to examination rooms and prepare them for the physician.

• Prepare and administer medications as directed by a physician.

• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Authorize drug refills and provide prescription information to pharmacies. EDUCATION

Medical Assistant Program Graduate

Everest College Woodbridge - Woodbridge, VA

August 2013

Certificate in Medical Billing & Coding

Professional Career Development Institute

July 2005

ADDITIONAL INFORMATION

SKILLS PROFILE

• Excellent people skills and thrives on helping to solve problems.

• Superb communication skills, verbal and written.

• Strong attention to detail.

• Good filing, charting, documenting and organizational skills, along with other office requirements.

• Experienced in blood drawing, performing lab tests, EKG's, giving injections.

• Trained in Medical Billing & Coding.

• Knowledge of Medical Terminology.

• American Red Cross First Aid and CPR.

Contact this candidate