Receptionist/Administrative Assistant

LYNELL MANDELIN

*** ***** **** ****** #** Milwaukee, WI 53233 414-***-**** **************@*****.***

DEDICATED & TOP PERFORMING RECEPTIONIST

Highly motivated self-starter with extensive experience as a Receptionist in demanding environments; proven ability to consistently achieve goals and objectives. Reliable and focused, track record of providing trusted support and skillfully managing multiple tasks. Consummate professional with strong interpersonal skills, proficient in fostering positive professional relationships and communicating effectively with diverse personalities at all levels. Seeking to utilize experience and exceptional work ethic in an organization that values dedication and results.

AREAS OF EXPERTISE

Legal Receptionist Functions

General Office Administration

Written & Oral Communication

Time & Schedule Management

Complex Problem Resolution

Collaboration & Teamwork

Accounts Receivable / Bookkeeping

Analysis & Decision-Making

Accuracy & Attention to Detail

KEY SKILLS ASSESSMENT

Using excellent communication skills to coordinate, prepare, and produce correspondence and legal documents.

Leveraging broad based skills and talents to provide exceptional support organization-wide.

Developing improved processes and procedures to ensure optimal efficiency and effectiveness.

PROFESSIONAL EXPERIENCE

GRUBER LAW OFFICE, Milwaukee, WI, 2015-2016

Call Center Receptionist

Received and directed incoming calls; provided general information to clients.

Ensured professionalism while communicating with clients and responding to various telephone inquiries.

Maintained firm calendar; including scheduling attorney, client and investigator meetings both in and out of office.

MICHAEL BEST & FRIEDRICH LAW FIRM, Milwaukee, WI, 2000-2014

Receptionist

Provided trusted assistance to lawyers and other executives with a variety of administrative tasks.

Prepared and managed case files, including development of correspondence and legal documentation.

Ensured the highest level of professionalism while communicating with clients and responding to various inquiries.

Maintained strict confidentiality at all times.

STYLER, KOSTICH, LEBELL, DOBROSKI & MCGUIRE, Milwaukee, WI, 1997-2000

Receptionist

Oversaw client accounts receivable and company bookkeeping with accuracy and keen attention to detail.

Received and directed incoming calls; greeted, directed and provided general information to clients.

Performed a wide range of administration tasks, such as maintaining accurate records, making copies, sending faxes, and following up with clients.

PRIOR EXPERIENCE

Receptionist, MILWAUKEE CAREERS COOPERATIVE, Milwaukee, WI, 1996-1997

Certified Occupancy Specialist, CARNAHAN CORPORATION, Milwaukee, WI, 1994-1995

Receptionist, CARNAHAN CORPORATION, Milwaukee, WI, 1993-1994

EDUCATION & PROFESSIONAL DEVELOPMENT

Occupancy Specialist Certificate, National Center for Housing Management, Milwaukee, WI

Office Support Specialist Certificate, Milwaukee, WI

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, and PowerPoint);

General Office Equipment (such as photocopiers and multi-line telephone systems)

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