Customer Service Sales

CURRICULUM – VITAE

Mohammed Faiz Mohammed Fazrin

Address : Al Gharafa,

Doha, Qatar.

Mob : +974-********

E- mail: *.********@*****.***

PROFESSIONAL HIGHLIGHTS

• Over 8 years’ progressive experience working in retail settings in cashiering and customer service capacities.

• Conversant with providing courteous and continuous attention to customers.

• In depth knowledge of communicating product knowledge to customers and keeping abreast of promotional activities of the store.

• Highly effective in managing cash and credit transactions in an efficient manner.

COMPETENCIES AND SKILLS

● Professional appearance

● Cash registers

● Customer services

● Relationship building

● Priority adjustment

● Safety and Standard

● Communication

● Irate customers handling

● Team work

● Flexible to change

EXPERIENCE PROFESSIONAL

Pharmacy Assistant & Cashier Tylos Medical Co.Qatar, IN December2010 – Present

Counting the money is in register at the beginning and end of shift.

Greet customers as they arrive in the pharmacy and provide them with information regarding products and services and offers.

Respond to customers complaints and take necessary actions to resolve their issues.

Issuing receipts,refunds, credits or change for customers.

Checking and receiving purchase invoice

Making quotations ordering of stock item.

Reporting store inventory and sales activities.

Collecting Expired and damage items and sending to store.

Checking nearly expired items before sufficient time to be replaced.

Helping in registering and receiving control drugs.

Excellent knowledge about different types of drugs and cosmetics.

Co-operate with other branches especially in their shortage or near expiry.

Reporting cash accounts and total sales.

Keep the work area tidy and clean.

StockKeeper& Sales Associate Bombay Fancy Wholes Sales Market. Sri Lanka, IN Jul 2008- Oct 2010

Follow up and maintain the inventory stocks.

Check all the stocks needed and new product in market.

Receives and inspects all incoming materials, cloths and reconciles.

Making barcode for the each item.

Introducing and explains new product and offers for clients.

Handling different types of customer proficiently.

Making inventory control counting annually.

Following the store missing stock and directly inform the management.

Fixing and rearranging the warehouse and creating more space.

Cashier Rich Lady Dress Point. Sri Lanka, IN Mar 2007- May 2008

The first duty of cashier is to greet the customers entering into organization.

Handling all the cash transaction of an organization.

Receive payment by cash, cheques credit card etc.

Checking daily cash accounts.

Guiding and solving queries of customer.

Providing training and assistance to new joined cashier.

Maintaining monthly, weekly and daily report of transactions.

PROFESSIONAL QUALIFICATIONS

Successfully completed the Diploma in Micro Soft Office.

Successfully completed the English Language Course.

ACADEMIC QUALIFICATIONS

School Attended : Azhar College – Akurana, Kandy

Passed the G. C. E. (O/L) Examination

PERSON DETAILS

Name in Full : Mohammed Faiz Mohammed Fazrin

Name with Initials : M.F.M Fazrin

Date of Birth : 3rd February 1992

Civil Status : Single

Nationality : Sri Lanka

Language : English, Arabic, Hindi, Tamil & Sinhale

Passport Details : Passport No : N4111335

Date if Issue : 02-06-2010

Date of Expiry : 02-06-2020

EXTRA ACTIVITIES

Participated in School Level Athletic Meets and Games.

Won Certificates and Medals in School Level Athletic Meets and Games.

I was a member of the School Prefect Board.

Participated in many social welfare activities conducted by the school.

Non-Related Referees

Dr. Mahtab Ahmad

Operation Manager

Tylos Medical Company

Tel/Fax : +974-********,

I do hereby certify that the information furnished above are true and correct to the best of my knowledge and belief.

Yours faithfully,

M.F Mohammed Fazrin

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