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Customer Service executive

Location:
Chennai, TN, India
Salary:
225000
Posted:
December 31, 2016

Contact this candidate

Resume:

PUSHPARAJ. K No. ** P. V. Vaithyalingam Road,

Contact: +919********* Old Pallavaram, Chennai- 600117

E-mail: acx2tp@r.postjobfree.com

OBJECTIVES

To be part of a progressive and professional organization with challenging

responsibilities and opportunities to utilize my strength and skills towards organization

and to make recursive career growth.

ACADEMIC DETAILS

BOARD / PERCENTAGE

COURSE INSTITUTION / UNIVERSITY BATCH

UNIVERSITY OF MARKS

S.I.V.E.T. College, Madras

B.Com Gowrivakkam, Chennai University 2008 50%

St.Mary’s Matriculation Higher

XII Secondary School, Pallavaram State Board 2005 77%

Chennai

St.Mary’s Matriculation Higher

X Secondary School, Pallavaram State Board 2003 61%

Chennai

SOFTWARE SKILLS

OPERATING SYSTEM : Windows 98/2000/XP/07

• OFFICE TOOLS : MS-Office Word, Power point, Excel

TECHNICAL SKILLS

Lower in Type Writing (English)

CAREER SUMMARY

5+ years of operational experience in BPO with exposure to planning, organizing,

handled multiple clients, quality control and data-analysis. I come with strong analytical,

communication Account Opening & KYC skills, confident and ability to lead and getting

along with people and contribute to the organization.

PROFESSIONAL EXPERIENCE

Serco Global Service (Non-voice) Period: Feb’2011 to Till Date

Client: Barclays PLC Bank, UK

Designation: Senior Customer Service Executive

Project: Retail Banking Account Opening, KYC (RBAO)

PROJECT DESCRIPTION

RBAO is a part of the DataProgramme within Business, has been initiated to deliver the

outsourcing of Local Business Account Opening Activity. Know Your Customer (KYC)

& Account Opening (AO) are RBAO’S mission critical Sub- Processes. The goal of the

project is to “Deliver an operationally complaint to (Financial Services Authority’s

regulations) and efficient account opening at optimal reduced cost”.

RESPONSIBILITIES: Account Opening Controller & KYC

• Responsible for (AO) Account Opening document checks and on account being

opened at processing stags.

• Responsible for conducting full analysis/Investigations on all types of accounts

from Low to High Risk countries for all group and Analyze high risk wire

transaction activity and provided final approval of investigative case analyses

utilized for SAR preparation and filing.

• Investigated individual and corporate financial activities suggestive of possible

anti-money laundering.

• Conduct due diligence inquiries on individuals, firms and organizations suspected

of money laundering crimes and terrorist financing crimes, utilizing research and

analysis of public records, commercial databases, global media sources and the

internet.

• Completes pre-assigned tasks and specific projects such as reviewing all high and

medium risk transactions for a specific customer.

• Documenting investigations and its results, and providing initial

recommendations and dispositions with supporting reasons.

• Ensure that all required KYC information and documentation for new and

existing customer is complete and accurate.

• Escalate high risk negative information in accordance with bank policies.

• Assist the sales team in account opening process and outlining the necessary

details to complete KYC profiles.

PERSONAL SKILLS

• Decision-making

• Leadership quality

• Straight forward

HOBBIES

• Reading books

• Listening songs

• Chatting with friends

PERSONAL DETAILS

Name : Pushparaj. K

Father’s Name : Kothandaraman. V

Date of Birth : 11/07/1987

Sex : Male

Languages Known : English and Tamil

Nationality : Indian

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge.

Date: Signature

Place: Chennai (PUSHPARAJ. K)



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