TERRANCE JOSEPH MCKINNON

** ******** *****, **** **, Hamilton, Ontario L9C 4B2

TTY: Bell Canada Relay Service 1-800-***-**** then ask for 905-***-****

E-mail: acx2t0@r.postjobfree.com or acx2t0@r.postjobfree.com

http://www.linkedin.com/pub/terrance-mckinnon/18/1b7/346

EDUCATION

Mohawk College, Hamilton, Ontario

Graduated June 2012

Received Ontario College Diploma: Computer Systems Technician – Network Systems; and

Ontario College Advanced Diploma: Computer Systems Technology – Network Engineering & Security Analyst

Minor Studied: Computer Systems Technician – Software Support – January 2013 – August 2013

Tutor time Learning Centre Inc., Don Mills, Ontario

Completed January 1999

Received Y2K Programmer/Analyst diploma

Gallaudet University for the Deaf, Washington D.C. U.S.A.

Graduated May 1992

Received Bachelor of Science in Physical Education

SKILLS /ABILITIES

Effective problem solver and analytical ability

Good communicator both verbally and written

Able to work independently and as a member of a team

A willingness and ability to learn

Knowledge of a variety of computer software and computer hardware

Proven ability to listen to the customer, identify their needs and provide relevant information in a courteous and professional manner

Work with team to achieve performance goals and increase productivity

Flexible and adaptive to change with a positive “Can-Do” attitude, enthusiastic, and energetic

Be adaptable, mediator, perspective, reliable, hard worker, and synergy

A positive attitude and trustworthiness

TECHNICAL SKILLS

• Web: HTML, Java applets and CGI

• Database: Database design, SQL and Access

• Networking: OSI model; network design, mediums and hardware; complex networking and TCP/IP

• UNIX: Working knowledge of UNIX commands, processes, scheduling, permissions and scripting

• Network Protocols: TCP/IP addressing, DNS, DHCP, WINS, and ICMP, protocol analyzers

• PC Systems: Installing and supporting hardware components diagnosing hardware and operating system problems

• Installation and conjuration of network services, printing, NTFS and share permissions, active directory objects, group policies, disk, system management, performance monitoring and recovery console on Windows Server 2008, and 2012

• MS Windows, Java, and Windows PowerShell Scripting

• Linux: Installation, configuring network interfaces, user and group management, disk and file Systems management, Resource Monitoring, Printing, Backup and log file management

• IIS 6.0: Installation, frame types and protocols, NDS directory tree, file systems, user and group management, trustee assignments and login scripts

• TCP/IP and LAN/WAN interconnections

• Configure and install CISCO routers, routing protocols and VLAN as well as perform network analysis and troubleshoot connectivity problem

• Cisco Routing: IOS commands, routing protocols, TCP/IP and IPX/SPX, ACLs, PPP, ISDN, frame relay, switching, VLANs and PIX/ASA Firewall

• Investigate the challenges of wireless technologies

• Design and Implement disaster recovery procedures

• Microsoft Windows 7 and 8 desktop operating systems including Windows RT tablet.

• Microsoft Windows 10.

• Android OS on Samsung Galaxy Tab 10.1 tablet and Samsung 6S.

• Microsoft Office Power User 2010, 2013 and 2016.

• ITIL Client Support

• Java Programming Language

• Adobe Applications-Web Design: Dreamweaver, Photoshop, and Flash

• Computer Training and Technical Writing

• Systems Analysis and Design

EMPLOYMENT HISTORY

Technical Moderator, Gaijin Entertainment and Network Ltd., Nicosia, Cyprus

May 2016 – Present

Involved in bugs reports and technical support for the community around the World between the game community and development for War Thunder Online.

Identified, tested and reproduced of bugs and defects in the game when needed. For example, I researched and reported the bugs of F-82e Twin Mustang on diving and speed performance.

Worked in a large team sociably, and able to communicate on TeamSpeak and their company's communicator.

Learned general knowledge of the game mechanics and being an active player in the game for improving the online gaming.

Mohawk College AODA Advisory Committee – Sub-Committee, Mohawk College, Hamilton, Ontario

November 2013 – Present

Discussed and made recommendations to improve the accessibility of the College for all staff and students.

Developed a process for meeting these requirements and educating staff on web content accessibility standard.

Part-Time Stocker-Associate, Meat Department, Wal-Mart Supercentre, Ancaster, Ontario

October 2009 – Present

Restocked the products of meats, chickens, frozen fishes, and deli on sale floors.

Communicated with customers.

Scanned, and labelled the price of the product for discount and updated prices.

Maintained a clean and safe work environment.

Math Tutor, Accessible Learning Services, Mohawk College, Hamilton, Ontario

September 2011 – December 2011

Supported, educated and helped Deaf students who were studying math courses which were required for full-time programs at Fennell Campus.

Infrastructure Technical Analyst, Desktop Image/VDI, End-User Technology Engineering, CIBC, Toronto, Ontario

May 2011 – September 2011 – Summer Co-op

Assessed the impact of hardware and software changes on the computing environment and identified IT procurement requirements.

Preformed to log, maintain, investigate and resolve the technical problems.

Installed, integrated, configured, monitored and tested components in the computer environment.

Provided technical advice to colleagues.

Prepared guidelines, procedures, reports and documents.

Prepared and installed key upgrades with Windows 7, MS Office 2010, and IE8.

Technical Support Analyst - FCP, Enterprise Desktop, Messaging & Trading Services Operations, Field Service GTA, Technology & Operations, Bank of Montreal, Toronto, Ontario

July 2010 – September 2010 – Summer Co-op

Provided customer service, technical support for all supported business group and products, troubleshooting, triage, and management of the incident lifecycle at enterprise level.

Supported all hardware and software for designated Dell PC Desktops and IBM Laptops.

Supported and preformed remote access for end-users.

Provided cost effective first-level IT supports by applying known solutions to problems or performing basic research such as dual Monitors on T410 Laptop.

Notified users and provided regular updates on major system issues.

Verified appropriate priority, categorization and problem description for all Incident Records they generate and responsible for the generation of detailed Incident Ticket.

Client Server and Deskside Support Technical Analyst, Canadian Tire Corporation Limited, Toronto, Ontario

September 2009 – December 2009 – Fall Co-op

Provided first level problem determination and incident resolution for all CTC Intel-based desktops hardware, operating system and application problems according to documented SLA’s.

Provided remote administration and software distribution to client base

Provided technology implementation services for both KTLO functions and IT project delivery organizations.

Fulfill service requests such as the installation of new hardware and software deployment via SMS 2003.

Completed desktop moves per defined schedule.

Maintained accurate hardware / software inventories of deployed technologies, including Printers, Scanners, PC Desktops, laptops, MacBook and Mac Desktops.

Information Technology Desktop Support Assistant, Ministry of Government Services, Infrastructure Technology Services, North York, Ontario

June 2009 – July 2009 – Summer Co-op

Provided network/hardware/software support which included, data management, re-image of desktops, and networked photocopiers and printers.

Collected and updated computer inventory audit of over 16,000 computers and notebooks.

Provided operational planning for the desktop infrastructure environment and designs cost effective solutions in presenting an accurate asset information repository.

Integrated physically documenting computer assets in multiple locations throughout the province.

Maintained common desktop technology and service in order to standardize internal operations, maximize IT investment, and improve connectivity and services to the OPS end users.

Technical Support Person, CE Health Science, Mohawk-McMaster Institute for Applied Health Science, McMaster University, Hamilton, Ontario

October 2007 – April 2008, September 2008 – April 2009

Provided IT support for office and faculty & staff, maintain database systems and website, set up classrooms with audiovisual equipment, and invigilate exams as required.

Developed a customized database system with Excel and Access.

Solved with troubleshooting web CT problems.

Provide the administration, documents, format labels, and assessment.

Presented the knowledge of the Microsoft Office suite and Mohawk MocoMotion Portal.

MEMBERSHIP, AWARDS AND CERTIFICATION

The Ontario Association of Certified Engineering Technicians and Technologists

Mohawk College Engineering Technology Student Award 2008

Dr.Albert Rose Bursary Program Award 2010

Ontario Student Opportunity Trust Fund Award 2009

Mohawk Care Award 2010

13 - 45 Montcalm Drive

Hamilton, Ontario L9C 4B2

Telephone: 905-***-**** TTY

E-mail: acx2t0@r.postjobfree.com OR acx2t0@r.postjobfree.com

To Whom It May Concern:

I am writing to apply for the position of IT Support / Technical Analyst or entry position.

I graduated from Mohawk College in June 2012, earning two Computer Systems diplomas as part of the Network Engineer and Security Analyst program. This program has provided me with the necessary knowledge and practical hands-on skills to support and administer various applications and technologies such as Microsoft Server OS, UNIX, Cisco products, TCP/IP, desktop applications and OS. Currently, I am continuing to expand my knowledge base by doing self-directed learning on the Windows Server 2012, Cloud Services, SharePoint, Forefront, and Lync Server in the virtual hands-on lab via TechNet Virtual Labs from Microsoft.

As part of the Network Engineer and Security Analyst program I gained valuable work experience through co-op placements with CIBC, BMO, Ontario Government Services and Canadian Tire Corporation providing first and second level technical support for PC/Mac hardware, software applications, peripheral and web applications. Also during my studies, I had the opportunity to work part-time as a technical support person for both the Mohawk Department of IT Operations and Planning and for Continuing Education Health Science at Mohawk-McMaster IAHS. More recently, I have been involved as a Beta Tester for Ubisoft, Wargaming.net, and, Gaijin Entertainment, to spot and report any bugs and mistakes, which requires patience, persistence and good computer skills as well as finding and recording programming faults. Since October 2009, I have been working as a part-time Meat Associate/Customer Service Specialist at Wal-Mart Supercentre. I am recently hired as Technical Moderator volunteer to involved in bug reports and technical support for the community as an important link between the game community (world) and development of Gaijin Entertainment.

I have worked with various companies in a wide range of roles from shipping, retail, information technology, and financial services and believe this wide berth of experience has made me an effective problem solver and analytical thinker. I can communicate both in layman terms and technical terms, verbally and written. I also can be adaptable, mediator, perspective, reliable, hard worker, and synergy. I am willing to independently learn new technologies and adapt to a fast paced, changing environment because of challenging new hardware and software.

I am mild Hard of Hearing, but I am considered Deaf. However, as my resume and work experience indicates, I am a strong believer that "Deaf people can do anything hearing people can do, except hear." I look forward to meeting with you to discuss the possibility of my career opportunity within your organization. Do not hesitate to contact me by email (acx2t0@r.postjobfree.com or acx2t0@r.postjobfree.com). If you wish to contact me by phone, please use the Relay Service at 1-800-***-****.

Best regards,

TERRANCE J. MCKINNON

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