Paulette Wagner

***** ******* **, ********, ** **031

CELL: 563-***-****, acx2pr@r.postjobfree.com

RE: Open Position(s)

Attention Career Resources Personnel,

I am contacting you in regards to potential career opportunities. My professional background has equipped me solid skills in project and time management, vendor and client relationships, and employee engagement. Among other things, my experience has required me to be detail-oriented, a self-starter, focused on goals, articulate and concise, empathetic and considerate to others.

My relevant qualifications include a Masters Degree in Business Administration, over 20 years experience in customer service, project and people management; and more recent experience in nutrition, health and overall wellness.

With a growing concern with the health and wellness, I began practicing in the nutrition and wellness field. I am currently seeking career opportunities that will allow me to use my leadership and professional skills and nutritional and wellness knowledge to improve the lives of others, thus positively impacting the lives of all those they interact with.

After reviewing my attached resume, if you would like to discuss further how my skills and expertise may be of interest to you, please call me at the number provided above. I look forward to your call.

Thank you in advance for your time and consideration.

Best regards,

Paulette Wagner

Paulette Wagner

Paulette L. Wagner

Bellevue, IA 52031

acx2pr@r.postjobfree.com Cell: 563-***-****

PROFESSIONAL SUMMARY

Over three years experience as a certified nutritional and wellness consultant providing guidance elated to life experiences, weight-loss goals, and nutritional and physical activity needs; thus allowing individuals to find their path to good health.

Over twenty years experience in project management, client relationship management, and customer service with Fortune 500 companies. Successful track record of root cause analysis, and developing and implementing process efficiencies aligned to goals, partnering to improve the customer experience, training and career consulting, and communicating across multiple parties to meet objectives.

HEALTH AND WELLNESS QUALIFICATIONS

For persons with busy life styles, health concerns, or the desire to improve their quality of life, nutritional and wellness consulting has offered individualized solutions to personal situations, which has demonstrated improved work-life balance and overall health and wellness. In addition to programs offered to employees, individualized consulting services provides the advocacy and support needed for employees to keep them focused on achieving their goals towards an improved quality of life.

PROFESSIONAL EXPERIENCE

NUTRIONAL AND WELLNESS CONSULTANT, independent August 2012 to present

With a focus on nutrition, weight-loss, life events, and overall health and wellness help people identify barriers and implement life-style changes that will improve their overall quality of life. Monitor and evaluate progress and be the support and advocacy system required to implement changes of this nature.

AREA OF MAQUOKETA YMCA, Maquoketa, IA Sept 2016 to present

The Maquoketa YMCA operates with the philosophy of serving all residents in the Maquoketa area and maintaining diverse funding streams: program service fees, grants, private contributions, public dollars, and private foundations. The staff who operate the YMCA programs are well-trained committed individuals. In addition, strong backgrounds in fiscal, personnel, and program development ensure dollars collected by the organization are utilized as efficiently and effectively as possible.

Health and Wellness Coach

Establish connections with YMCA members, provides them with knowledge, direction, and tools necessary to accomplish their goals. Facilitate group fitness sessions and nutritional seminars.

ADDITIONAL PROFESSIONAL EXPERIENCE

AVP Client Services, Sedgwick, Inc., Iowa, Ohio and Florida offices Nov, 2012 to May, 2016

Determined account management strategies related to client needs for the company's largest account. Facilitated and presented monthly and semi-annual account reviews. Managed staff across multiple locations. Collaborated with cross-functional teams to achieve client goals while sustaining a compliant contract. Partnered with operational teams to meet budget requirements.

Director/Mgr Prudential Retirement, Dubuque, IA 2008 to 2012

Director of Projects & Initiatives: Oversee and execute on key projects and initiatives tied directly to the company's strategic goals.

Director Business Process Management: Managed a team servicing four locations and over 2,000 associates that required the development of a capacity model, resource and project tracking tool.

Director User Acceptance Testing: Provided guidance, direction, and coaching to the User Acceptance Testing (UAT) Team of 10 and the Support Team focused on releases associated with a new workflow system.

Director Client Relationship: Provided account administration for over 600 of the larger clients totaling over $20 billion in assets through the oversight of three managers, that managed team(s) of 40 client relationship managers.

Mgr/Director, Defined Contributions and Defined Benefit Operations 1999 to 2008

Oversaw multiple operational teams with staff sizes over 100 and customers service equating to 3,000; and managed respective budgets for each team.

EDUCATION

MBA, Business Management, University of Phoenix, 2009, GPA 3.87

BA, Business Management, University of Phoenix/Clarke College, 2006, GPA 3.95

CERTIFICATIONS

Professional Life & Weight Loss Coach, Fowler Wainwright International (FWI), 2012

Certified Nutrition & Wellness Consultant, American Fitness Professionals & Assoc, 2016

COMPUTER /TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

Processing Applications including but not limited to: Interactive Voice Response (IVR) systems, Client Relationship Management (CRM) databases, Electronic Client Interface (ECI), payment systems, Plan Administration & Set up systems, Business Continuity Planning, Claims and payment administration

PROFESSIONAL ASSOCIATIONS/AFFILIATIONS

Vice President, Opening Doors Board of Directors 2009 to 2012

SPECIAL INTERESTS

Reading, photography, physical and outdoor activities, health and nutrition, biking

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