Ms. Felicia Renee Brown

*** ****** ***

Columbia, S.C 29229

Mobile: 843-***-****

Email: acx2pe@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

T-Mobile

100 Columbiana Circle #1146

Columbia, SC 29212

10/2016 – Present

Salary: 10.50 plus Commission USD Per Hours

Hours per week: 35

Retail Store Associate

Duties, Accomplishments and Related Skills:

Greet customers and determined their needs and wants. Assist customers with choices and help them locate and provide information about the product in question per their needs. Answer customers’ queries and concerns. Explain the use and advantage of merchandise to customers. Demonstrate live working of items. Quote prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.

Operate cash register once a sale has been made. Manage inventory, order stock and stock shelves. Price products and update shelves when a new product come in or if the price of any item changes. Answer phone queries.

Supervisor: Rome Boston 803-***-****

Okay to contact this Supervisor: Yes

T-Mobile

185 Fairchild Street

Daniel Islands, SC 29492 United States

08/2014 – 10/2016

Salary: 14.42 USD Per Hour

Hours per week: 40

Customer Service Representative (CR2)

Duties, Accomplishments and Related Skills:

Uses resources and negotiation skills to retain customers. Processes customer requests to disconnect service. Assists with escalated customer issues and concerns. Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives. Maintain department productivity and quality standards. Disburses adjustments and account credits in accordance with T-Mobile policy. Demonstrates positive and cooperative behavior with customers and coworkers. Maintain proficiency on company values and organizational requirements. Obtain basic customer care skills plus any additional skills that are located in that particular site or as business needs dictate.

Supervisor: Lisa Dojan (843-***-****)

Okay to contact this Supervisor: Yes

Verizon

2401 Mall Dr.

North Charleston, SC 29406 United States

01/2013 - 08/2014

Salary: 12.75 USD Per Hour

Hours per week: 40

Customer Service Representative

Duties, Accomplishments and Related Skills:

Assisted with placement of orders, refunds, or exchanges. Created solutions when a product malfunctions. Proposed suggestions for customer to reconsider cancellation. Informed customer of deals and promotions. Explained to customer the process in placing an orders, refunds, or exchanges. Explained the warranties or terms of sale. Executed changes in policies or renewals. Analyzed and resolved customer complaints via phone.

Supervisor: Don't remember (1-800-***-****)

Okay to contact this Supervisor: Contact me first

Imboden Street Child Development Center (CDC)

5979 Imboden Street

Columbia, SC 29207 United States

07/2012 - 12/2012

Salary: 9.25 USD Per Hour

Hours per week: 40

Daycare Teacher

Duties, Accomplishments and Related Skills:

Assisted staff with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy. Maintained daily open communication with parents. Maintained confidentiality. Recorded and reported any suspect abuse to supervisor. Arranged a classroom environment in accordance to program goals. Maintained a safe and healthy environment. Initiated an inspection to replaced damaged or lost materials. Provided input for bi-annual assessment of children's development. Maintained all appropriate records such as records, attendance and time sheets. Meet all applicable licensing regulations.

Supervisor: Don't remember (803-***-****)

Okay to contact this Supervisor: Yes

Hartman Hall

3401 Rosewood Dr.

Columbia, SC 29205 United States

10/2010 - 02/2011

Salary: 8.25 USD Per Hour

Hours per week: 40

Child and Youth Program Assistant

Duties, Accomplishments and Related Skills:

Organized, planned, scheduled and implemented age appropriate activities and curriculum to stimulate and educate children by promoting confidence in their own ability. Supervised and alert in providing a safe environment for both children and staff. Recorded and observed children's daily behaviors and reported them to parents and supervisors. Scheduled and actively participated in parent conferences recognizing them as key to their child's success and well being. Implemented good health and personal habits that ensures the whole person concept. Vigilant for signs of illness, abuse and reported to appropriate agency per instructions. Maintained accurate attendances, ordered supplies and materials. Planned and organized recreational activities such as games, songs and art.

Supervisor: Sadie Hartman (803-***-****)

Okay to contact this Supervisor: Yes

Sunshine House

10336 Wilson Blvd.

Blythewood, SC 29016 United States

05/2009 - 10/2010

Salary: 10.50 USD Per Hour

Hours per week: 40

Assistant Director Child and Youth Program

Duties, Accomplishments and Related Skills:

Implemented and supported The Sunshine House curriculum programs in classroom activities and routine conversation. Provided a loving, safe, family oriented environment where both children and parents feel secure and where positive staff, child, parent interaction and relationships are fostered. Flexible with regards to the daily demands of the center, including scheduled working hours and room/kitchen assignments. Possessed a positive attitude, think creatively, knowledgeable and sensitive to the special needs of young children individually, as well as in groups. Assisted children with daily activities when necessary and allowed them when appropriate, to do things on their own. Assisted the center's director with overseeing the operation of the center (building, maintenance, equipment, van, food service, tuition, collections, and whatever needed). Performed the duties of the center's director in his/her absence or as assigned. Assembled and submitted all required records, including time cards, attendance sheets, accident reports, assessments of children, and any other required materials. Attended all staff meeting, in house training, and center functions, as requested b the director.

Supervisor: Don't remember (803-***-****)

Okay to contact this Supervisor: Yes

Sunshine House

1801 Clemson Rd.

Columbia, SC 29223 United States

08/2008 - 05/2009

Salary: 8.75 USD Per Hour

Hours per week: 40

Child and Youth Program Trainer

Duties, Accomplishments and Related Skills:

Informed staff of training classes. Maintained records of training hours completed as required by the state on each staff member. Informed and familiarized the parents of newly enrolled children with the Parent Handbook, policies and procedures of the center. Coordinated and facilitated in all administrative staff meetings. Supervised all staff's performances and appearances. Arranged and scheduled parent/teacher conferences when necessary. Organized center tours to any parent with or without an appointment. Performed other duties as assigned.

Supervisor: Audrey Lumsford (803-***-****)

Okay to contact this Supervisor: Yes

Sunshine House

1801 Clemson Rd.

Columbia, SC 29223 United States

01/2008 - 08/2008

Salary: 8.75 USD Per Hour

Hours per week: 40

Lead Child and Youth Program Assistant

Duties, Accomplishments and Related Skills:

Maintained records on individual children, including daily observations and information about activities and meals served. Instructed children in health and personal habits such as eating, resting, and toilet habits. Interacted with children to develop and maintain a relationship which meets the child's physical and emotional needs and enhances his/her social and intellectual development. Documented accidents and report to the Director immediately. Established guidelines, lesson plans, and schedule. Established and handled discipline in a positive, productive manner according to guidelines. Participated in training activities and documenting 15 hours per year. Demonstrated knowledgeable in standard first aid procedures and CPR. Taught them simple painting techniques drawing, handcrafts, and songs.

Supervisor: Audrey Lumsford (803-***-****)

Okay to contact this Supervisor: Yes

Education:

Midlands Technical College Columbia, SC United States

Associate's Degree 05/2010

Major: Early Care and Education

Spring Valley High School Columbia, SC United States

High School or equivalent 05/2003

References:

Name

Employer

Title

Phone

Email

Jametta Ming 843-***-****

acx2pe@r.postjobfree.com

Bernard M. Crawford Jr. 843-***-****

acx2pe@r.postjobfree.com

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