Linh T. Nguyen

Cell: 717-***-**** . Email: acx2m6@r.postjobfree.com .

https://www.linkedin.com/in/linh-nguyen-55738ba6

SUMMARY: 10+ years of progressive experience working in retail

environment. Proficient in overseeing store operations and achieving set

goals, understanding marketplace needs and strategies needed to drive sales

and ensuring proper merchandise presentation. Successful record of

accomplishment of controlling store expenses to maximize profitability.

Effective skills in payroll planning and scheduling.

LEADERSHIP SKILLS

. Demonstrated ability to motivate and lead employees

. Proven ability to recruit, hire, select, and train the right candidates

. Able to meet retail sales goals

. Excellent communication skills

. Results driven approach

. Good organizational skills and the ability to multitask

EDUCATION

Harrisburg Area Community College, York, Pennsylvania August 2011-

December 2015 Associate of Arts in Healthcare Management

Major GPA: 3.4

PROFESSIONAL EXPERIENCE

Carchex 2015- 2016

Inside Sales Representative

. Handled 130 outbound and 25 inbound calls in a national call center

. Assists customers in finding the highest level of extended protection

at the best possible price using a CRM program

. Promote Carchex brand by building trust and rapport with customers

. Engage and establish rapport over the phone with the customer during

the sales process

. Meet and/or exceed monthly sales productivity goals

Comcast 2013- 2015

Customer Account Executive III/Customer Technical Support

. Maximize the sale and retention of cable products to new and existing

customers by meeting or exceeding specific departmental and individual

goals.

. Answer customer questions regarding billing, service problems,

products, and features. Correct errors and discrepancies on customer

billing as necessary

. Target customer's interest with a variety of products and service

offerings

. Prepare work orders for maintenance requests after determining if

field visits are required and ensures appropriate follow-up procedures

are met

. Perform billing and posting of customer accounts, may include

reconciling of cash in lobby environment. Resolve delinquent account

balances

Clinical Rotations 2012

Clinical Rotations at Nursing Homes and Hospitals in Spring and Summer 2012

in the Hanover and Gettysburg Nursing Homes and Hospitals.

. Dispense medication

. Assist patients in hospital and nursing home environment

. Provided personal care for patients as necessary

. Documented care given in system

T-Mobile USA 2003- 2011

Assistant Store Manager/Retail Store Manager

. Budgeting and Cost Controls

. Retail Store Operations

. Recruiting candidates, interviewing, hiring process and dismissal

process

. P&L Management

. Weekly scheduling

. Merchandising Strategies

. Shrink Reduction/Loss Control

. Inventory Management

. Project Management

. Meeting and exceeding sales goals for the store each month

. Team Building/Training/Coaching and Development

. Customer Service Excellence

PCS ONE 2000- 2003

Retail Sales Representative/Team Leader

. Develop sales strategies to reach new customers and grab the attention

of already existing ones to boost sales in the department

. Supervise sales associates and handle change requests by customers, as

well as check that goods are in good condition

. Be acquainted with sales items and procedures in the department in

order to provide accurate information to clients that can enhance

sales transactions

. Supervise opening and closing of the store at the appropriate time

. Have a positive approach to sales strategies and motivate sales

associates to keep their heads up in both good and bad moments in the

sales department

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