Manager Customer Service
Resume:
Shane Jenny
Morristown, Tennessee 37814 HYPERLINK "mailto:acx2h5@r.postjobfree.com" acx2h5@r.postjobfree.com
Qualifications:
Twenty plus years of managerial experience as a production supervisor, operations manager, plant manager and plant operations superintendent.
Proven businesses focus on increasing operation efficiency, providing quality customer service and administering the revenue & budget process in a manufactory and service environment.
Directed a plant staff of 115-150 direct reports
Hands-on knowledge of OSHA requirements and HazMat regulations.
Vital member of multiple cross-functional teams; active in identifying and resolving operational inefficiencies
Highly skilled at boosting and maintaining employee performance by utilizing motivational techniques and hands-on managerial involvement.
Working knowledge of common software applications such as MP2, SAP, MS Word and Excel.
Experience:
Implemented and managed an eight million dollar budget.
Successfully improved employee relations and company morale through team building and by creating pride and ownership.
Accomplished at fostering strong relationships among team members resulting in high productivity, positive operating environments and lower employee attrition of shift.
Conducted safety classes, safety implementation and audits on facility.
Responsible for start-up of plant: completed construction, designed production flow, created all standard operating procedures, hired and trained all employees in production area, coordinated with technicians on how plant would run.
Worked with top district management to implement and train employees on a new service improvement plan, which increased customer satisfaction by over 15%.
Active in uncovering and troubleshooting plant operational issues as a member of the plant reconstruction committee.
Oversee daily operations of blown film
Work History:
2013 – 2016 Production Supervisor
Inteplast
2009 – 2012 Production Manager
Enduris Extrusions Corporation, Jacksonville, FL
2006 - 2008 Extrusion Operations Manager
US Fence Corporation, Bulls Gap, TN
2005 - 2006 Plant Operations Superintendent
Louisiana Pacific Corporation, Selma AL
2002 - 2005 Production Supervisor II
Louisiana Pacific Corporation, Holly Springs, MS
Education:
California State University of Sacramento, CA
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