Kelly D Monroe

*** **** *****

Vinton, VA *****

540-***-****

acx2fy@r.postjobfree.com

Summary of Qualifications

Exceptional listener and communicator who effectively conveys information verbally

and in writing.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing,

improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering wide variety

of applications. (People Soft, Taleo, HRIS, Kronos)

Flexible team player who thrives in environments requiring ability to effectively

prioritize and juggle multiple concurrent projects.

Personable professional whose strengths include cultural sensitivity and ability to

build rapport with a diverse workforce in multicultural settings.

Work Experience

Personnel Supervisor, XPO Logistics Roanoke, VA Aug 2012-Present

Provide human resources guidance to employees and advice to management within scope of position; identify and actively respond with sensitivity to the needs of all customers, employees, and business unit managers.

Ensure compliance with State and Federal laws and regulations. Review and understand recent and changing employment related laws and guidelines and communicate to employees as necessary.

Communicate, interpret, and administer updated HR policies and procedures to assigned area.

Communicate benefits information to employees based upon company handbook policies and procedures.

Ensure fair, equitable, and consistent application of all XPO Logistics Personnel Policies and Procedures.

Investigates a variety of employee related issues (EEOC claims, harassment, discrimination, etc), incidents and complaints, resolves disputes and recommends appropriate/remedial action.

Assist in the development and implementation of programs or information regarding HR policies, programs or information.

Support Human Resource Recruiting team and Hiring Managers by developing requisitions, scheduling interviews, presenting offers, facilitating candidate logistics, scheduling on-boarding and training/orientation process.

Inventory Control Tech, Carilion, Roanoke, VA, Dec 2010 – Aug 2012

Provided warehouse support services for the Technology Service Department

Maintained inventory control on all Hospital IT equipment

Issued all IT equipment as needed throughout all Carilion Hospitals

Responsible for all hard drive removals

Evaluated and processed disposal equipment and developed a tracking system for this process.

Human Resource Supervisor, AECOM Afghanistan, October 2009-Dec 2010

Oversaw the development and administration of various human resources plans and procedures

Recommended, developed, and implemented personnel policies and

procedures.

Performed benefits administration to include claims resolution, change

reporting, and annual re-evaluation of election criteria.

Ensured all Local Nationals, Third Country Nationals, and US Payroll was

processed accurately and in a timely manner for 2500 employees.

Provided guidance to Supervisors, Managers, and Employees on a variety of

HR related issues including career development, corrective action, performance management, and policies and procedures

Created and maintained technical HR related reports; performed general

research and analysis of information needed to prepare reports.

Made recommendations to all levels of Senior Management with regard to HR related issues.

Provided training, performance counseling and job evaluation for all HR staff

members.

Monitored and oversaw the accurate maintenance and reporting of strength

accountability.

Oversaw and provided direction to a wide variety of HR Departmental

functions and/or programs including: The Performance Evaluation Program; New Hire Orientation; Training & Development; Company Leave Program; Employee Attendance; Job Posting and Promotional Procedures; Processing Emergency Leaves; Processing Resignations and Terminations; Mail Handling; Employee Recognition; and Employee Counseling & Disciplinary Procedures.

Inventory Control Tech, Carilion, Roanoke, VA, Sept 2008 - Oct 2009

Provided warehouse support services for the Technology Service Department

Maintained inventory control on all Hospital IT equipment

Issued all IT equipment as needed throughout all Carilion Hospitals

Responsible for all hard drive removals

Evaluated and processed disposal equipment and developed a tracking system for this process.

Dock Service Manager, FedEx Ground, Roanoke, VA, June 2002-July 2007

Responsible for hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation, discipline addressing employee concerns and staff productivity.

Planned, organized, staffed, directed and controlled the day-to-day operations of the outbound sort.

Ensured the sort was running in accordance with established quality and service standards. Ensured that cost and productivity goals were met.

Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.

Oversaw daily visual inspections of loads to ensure proper quality for customers.

Investigated, resolved and/or escalated customer service issues, as appropriate. Ensured facility-wide service goals are met.

Analyzed operational performance through direct observation, interpretation of reports and collaboration with others. Determined opportunities for improvement of key metrics and executes action plans to achieve results

Planned sort strategy based on projected volume, head count, and other special circumstances and factors.

Responsible for training new employees regarding job duties and

performance expectations and ensuring compliance with policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety

Conducted daily presort meetings with employees to ensure workforce communication and understanding of operational updates and daily goals.

Fostered a safety- conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.

Received a safety award for no injuries on my sort

Education

2001-2002 Virginia Western Community College, Roanoke, VA

-Information Technology

2007-2009 Virginia Western Community College, Roanoke, VA

-Computer Science

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