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Sales Customer Service

Location:
Monclova, OH, 43542
Posted:
December 30, 2016

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Resume:

STEVEN R. ZIRKEL

**** **** ***** ***, ********, Ohio 43542 419-***-****

acx2ea@r.postjobfree.com www.linkedin.com/in/stevenzirkel

SUMMARY

A top-performing senior business executive with expertise in driving growth, revenue, and people globally and domestically. Demonstrated success leading global and regional businesses to record results by establishing vision and strategy and commercial and operation excellence, along with motivating and hiring talented employees with execution plans. Forward-thinking and with an entrepreneurial savvy, able to analyze opportunities at the macro and micro level. Recognized as an industry visionary and thought leader, combining unique approaches to marketing and business strategies.

Vision and Strategic Planning

Executive and Team Leadership

P&L Management

Acquisitions

Commercial Excellence

Customer and Channel Relationship

Strategic Sales and Marketing Planning

Negotiations

Product Innovation and Development

Operational and Supply Chain Excellence

EXPERIENCE

NCI BUILDING SYSTEMS/METL-SPAN BUSINESS UNIT Dallas, Texas

President, NCI Building Systems, Metl-Span Business Unit 2015-2016

Assessed existing organization and developed strategies for transformation. Oversaw $300,000,000 P&L of North American business. Developed, executed, and received board approval for growth plans. Led transition to performance-based culture. Steered organizational success, including five behaviors of cohesive team, talent enhancements, and teamwork across NCI.

Achieved record results in 2016 and three record quarters, increasing top line 10% and bottom line 14%.

Develop first comprehensive strategy and tactics for Commercial Building and Cold Storage markets.

Implemented newsletter, lunch with leader, bagels with Steve, and town halls.

Oversaw operational effectiveness, cost of poor quality, supply chain process mapping, and supplier leverage.

Implemented Stage-gate process to guide innovation.

Developed commercial excellence in sales and customer service.

OWENS CORNING Toledo, Ohio

Director Market and Business Development, Foam Insulation Business 2013-2014

Led strategy growth plans for profitable $250,000,000 Rigid Extruded Polystyrene Foam Insulation. Served as member of leadership team. Steered innovation and growth through engagement of product management and sales teams. Focused on customer acquisition and growth. Development of complete “wall system” and marketing campaign.

Achieved share gains and record sales in 2013 and 2014.

Fastest growth with strategic customers by initiating joint business planning and relationships.

Successful strategy implementation and execution.

General Manager of Global Thermoplastics Business 2011-2013

Led P&L, development, and execution of strategies and tactics for $400,000,000 global Thermoplastics business, including sales, product marketing, and technical teams. Developed global customer and business strategies, yielding improved profitability. Implemented new approach for marketing products to large chemical companies.

Led creation of Thermoplastics business strategy to transform business and further improve EBIT and RoC.

Exceeded EBIT, sales, and volume growth for three years by 10% while finishing under budget each year.

Created five-year innovation pipeline and product vision based on unmet needs in market segments: automotive, appliance, and electrical/electronics.

Achieved price premium in most regions.

Profitably managed through economic down cycle.

Implemented new large account management process improving results over 10%.

Developed and fostered global teamwork and managing people remotely. Improved talent and talent depth.

Implemented common products on common platforms, ensuring interchangeability of global products.

Reinvigorated innovation pipeline, launching five new products annually.

Director of Commercial Buildings and Strategy 2010-2011

Developed and executed growth strategy for $500,000,000 commercial buildings.

Established first-ever commercial buildings strategy.

Increased business revenue through development of strategic five-year plan.

Leveraged internal and external data to drive greater execution plans and customer focus.

Built relationship with Architectural community.

Director Global Marketing and Communications, Building Materials Business 2008-2010

Oversaw all marketing operations, industry events, lead generation and tracking, and marketing budgets.

Built marketing and communications team for $4,000,000,000 building materials business focused on Residential and Commercial Buildings.

Led successful multimillion-dollar campaign, using television, Internet, direct mail, print media, and guerilla marketing.

Established marketing metrics and centralized operations, reducing operating costs 10% per year.

Achieved 20% sales increase for customers by enabling them to leverage marketing tools online.

Boosted number of marketing programs and reduced head count 20% by restructuring workflow, using RACI.

Established 18-month detailed integrated marketing.

Increased marketing return on investment via controls and measurements.

Channel focus on Big Box retail, one- and two-step distribution, contractors, and consumers.

Developed customer-specific marketing campaigns.

Director, Global Marketing and Strategic Growth, Insulation Solutions Business 2007

Led strategic planning and global marketing for Fiberglass Insulation Business.

Led creation of global strategic plan, a first for this business.

Developed first Investors Day presentation in ten years.

Launched several marketing programs for residential construction via multiple channels, Big Box retailers, Contractors, Lumber dealers, and distributors.

Championed implementation of marketing and growth teams for insulation systems business, improving commercialized innovations, acquisitions, and solutions based on customer and market trends.

Established marketing team commercializing innovations, acquisitions, and customer-based solutions.

Successful fall promotion national campaign.

ADDITIONAL EXPERIENCE

Managing Director, Global Automotive Solutions, and Director, Global Marketing, Composite Solutions Business, 2006-2007. Restructured automotive business into positive EBIT for first time. P&L and Balance Sheet accountabilities. Achieved number-one share by establishing global marketing visions and goals, building marketing teams, developing innovative pipeline, and executing new key solutions. Launched several new solutions for Automotive, Wind Energy, Electronic, Appliance, and other end-use markets.

Managing Director, OC Asia Pacific, and Chairman and Representative Director of OC Japan, Composite Solution Business, Tokyo, Japan, 2004-2006. Led all P&L aspects of growing Asia from $20,000,000 to $300,000,000 by providing vision and leadership in acquisitions, operational and commercial excellence, innovations, and managing diverse and talented team. Drove EBIT to 10% from negative. Restructured Asia into six P&Ls to drive top-line and bottom-line growth up to 20% in Japan, Korea, China, SE Asia, Australia, and India. Increased sales $30,000,000 in China by cultivating relationships with Chinese officials. Development and implementation of growth strategies for Asia, including long-range strategic plans, acquisitions, JV, and wholly owned ventures. Enrolled company around Asia Strategy, including Owens Corning’s Board. Negotiated, closed, and integrated Japanese acquisition and high customer retention. Established Country Leadership to drive P&L and BS growth in Japan, Korea, China, SE Asia, Australia, and India. Justified and established first S&T Center in Asia. Responsible for four manufacturing facilities: India, Korea, China, and Japan. Experienced leader of multinational, cross-cultural teams to maximize results via goal alignment. Proven ability to manage culturally diverse people remotely via Goal Alignment processes within Sales, Technical, Manufacturing, and Customer Service/Supply Chain. Experienced in talent acquisition. Established New Business Development Team. Focused Asia team on growth of business, growth of people, and cost-effective transactions. Markets served were Automotive, Infrastructure, Electrical/Electronic, Telecom, and Building Materials.

Chairman and Representative Director, OC Japan, and Director of Sales, Asia Pacific, Tokyo, Japan, 2001-2004. Led Japan P&L and boosted sales and profits by 18%, establishing strong competitive advantage with products and services. Created customer seminars and distribution training and introduced value selling techniques. Negotiated sales and logistics contract. Significantly attracted new and retained existing talent throughout region, especially China. Analyzed business needs and developed solutions that drove revenue, expanded territories, and generated brand awareness throughout Asia. Retained 95% of Australian and New Zealand customers post-acquisition.

Business Development Manager, Asia Pacific, Tokyo, Japan, 1999-2001. Led all aspects of Asia business development. Developed Asian strategy for growth and established Asian P&L and balance sheet. Negotiation, establishment, and integration of Australian and New Zealand acquisitions. Integration of Korean acquisition. Customer retention through focused relationships and service/plant leverage. Networked to understand future trends and develop appropriate entry strategies. Focused Asia team on growth of business and personal growth.

Global Product Manager, 1996-1998.

European Market Manager, Aerospace and Defense, 1995.

Country Manager, United Kingdom, 1993-1995.

Global and National Account Manager, 1991-1993.

Advanced Sales Representative, 1987-1991.

Supply Chain and Material and Distribution Analyst, 1986-1987.

Sales Representative, 1984-1986.

EDUCATION

BOWLING GREEN STATE UNIVERSITY, Bowling Green, Ohio

B.S., Psychology, 1984

PROFESSIONAL DEVELOPMENT

St. Joseph University – credit towards MBA

University of North Carolina Executive Leadership

GAP International Alignment and Coaching

MIT e-Business

Negotiation Skills

Target Selection Interview and Media Training

AFFILIATIONS

College of Business Administration at Bowling Green State University, Chairman, Leadership Council

ProMedica Insurance Corporation and Paramount Health Care Board, ProMedica Insurance Corporation Finance Council and Chairman, Medicaid Subcommittee

American Red Cross of NW Ohio, Executive Team and Chairman of Marketing and Communication Committee

LANGUAGES

Japanese, French, and Spanish



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