JANINE WILSON

**** ******** ****, ************, ******** 60048 847-***-****

acx2e9@r.postjobfree.com www.linkedin.com/in/janine-wilson

SUMMARY

A highly accomplished Business Unit Management Executive with a proven track record of improving EBITDA through business development, operational excellence, and resource development. Champions a strong focus on customer satisfaction and loyalty. Expertise includes: project planning and execution, operational excellence, contract negotiations, P&L management, program management, risk mitigation, cost reduction, training, and team leadership. Combines best practices with Lean Manufacturing and Six Sigma methodology to align and energize teams to achieve unparalleled volume. An agile change agent and motivated leader who employs excellent communication skills to coordinate with directors and employees to achieve objectives.

Sales Leadership

Financial, Budgeting & Cost Management

Change Management

Strategy & Vision Planning

Operational Excellence

Lean Methodology

Turnarounds

Profitability & Cost Analysis

Customer Excellence

Team Building

EXPERIENCE

BRIGHTVIEW LANDSCAPES, LLC Rockville, Maryland

Vice President and General Manager 2014-2016

Oversaw all landscape services, construction, and snow management for upper Midwest states, managing 16 branch operations with P&L of $92,000,000. Set pricing strategies and trained team to grow revenue by 7%. Led innovative use of technology to streamline customer-facing processes, improving retention nine points. Steered landscape maintenance on commercial properties, enhancements to properties, irrigation and water management, construction of new bids, and landscape design. Managed P&L and balance sheets for above geography.

Partnered with corporate functional VPs to ensure policies and procedures were flawlessly executed within region. Collaborated with VP of finance on financial goals, forecasting, budgeting, and cash flow. Met with customers, completed quality assessments on properties to meet or exceed customer expectations, conducted sales calls, and set goals and objectives for sales team and account managers to ensure business growth. Worked with vendors to improve purchasing power through better pricing.

Led merging of Brickman and ValleyCrest businesses in Chicago market, reducing overhead and improving profitability $2,000,000.

Set specific goals for each account manager and implemented "Ring the Bell" program, improving customer retention from 82% to 91% and increasing revenue $8,300,000 after inheriting five-year decline.

Established new safety leader program, reduced OSHA recordables 20% in first year and 15% in second year.

Reduced employee turnover by 20% through managing KPIs while focusing on people development and training.

Created new sales organization and implemented Salesforce.com as tool for managing pipeline, improving sales 33% over prior year results.

Collaborated with plant vendors to consolidate purchases and reduce overall costs by $4,000,000 annually.

Grew profitability of snow business 22% through job scripting properties and establishing manager over properties with specific routes.

Vice President of Operations 2013-2014

Oversaw Midwest division and managed three equipment managers, two snow managers, and three quality managers. Established metrics for ensuring process improvements and quality at properties. Measured customer satisfaction and evaluated equipment to determine better options for improving results.

Created easy to understand SOP job guide for employees, improving productivity 8% and reducing waste 2%, resulting in operating margins improvement of 10%.

Created RFP, consolidated, purchased, and reduced overall costs by 12% through lower prices.

Implemented new equipment for snow removal to reduce labor 12%, improving profitability 5%.

G&K SERVICES, INC. Minnetonka, Minnesota

Director of Operations 2005-2013

Managed 15 processing plants and 27 distribution centers with P&L of $88,000,000. Ensured plants and distribution centers followed SOPs to improve quality and reduce costs. Facilitated capital funding requests of $5,000,000 to $9,000,000 annually from project approval to project closure. Assessed locations to identify opportunities; traveled to location, trained team, evaluated equipment, and problem solved to improve metrics.

Customer-Focused Continuous Improvement

Implemented new automated garment sorting system, reducing labor and improving accuracy of loading, resulting in $8,000,000 savings annually and improved customer satisfaction by four points.

Implemented new customer-facing scorecard, improving customer retention from 91% to 96%.

Reduced maintenance parts inventory $1,000,000 through Kaizen events at plant operations.

Implemented new labor tracking system, reducing labor costs $4,000,000.

Utilized Lean Six Sigma, changed SOPs, and improved plant efficiencies 35% through reduced labor and reduced rework.

Reduced water consumption 25% by implementing recirculating system in three plants while maintaining quality.

Project and Program Management

Served as project manager for consolidating and closing five plants, resulting in $25,000,000 in cost savings annually.

Created model, KPI metrics, and project plan to close plant in Jonesboro, Arkansas and build new plant in Little Rock, Arkansas, saving $2,000,000 annually.

Implemented new technology to manage throughput for every job and tracked employees’ performance, improving plant efficiency by 9%.

Saved $1,500,000 in chemicals needed annually through implementation of new chemical program without impacting garment cleanliness.

ADDITIONAL EXPERIENCE

ACCO BRANDS/GBC, Lincolnshire, Illinois, Corporate Director of Customer Care, 2003-2005. Managed worldwide call centers, including technical support, customer service, inside sales, and telemarketing. Consolidated nine call center operations into four shared service centers, reducing annual spend of $55,000,000. Implemented new vendor management scorecard and negotiated pricing to improve noncompliance and quality while saving $6,000,000 annually.

Worldwide Controller, 2000-2003. Oversaw finance and accounting functions and managed $100,000,000 line of credit debt refinancing process. Implemented EVA and balanced scorecard to improve management of cash flow to maximize shareholder wealth. Created new financial reports pertaining to cash, expenditures, and P&L to highlight opportunities with business units.

Assistant Corporate Controller, 1997-2000. Managed staff of five accountants handling monthly financial and SEC reporting. Performed complex general accounting functions, including worldwide consolidations of legal entities with various currencies, account analysis, and balance sheet reconciliations. Provided timely actual, forecast, and budget variance analysis for corporate management.

TENNECO INC., Houston, Texas, Shared Service Director, 1994-1997. Implemented shared service center for accounting and HR functions. Launched shared service center in The Woodlands, Texas to support all divisions. Managed transition and initial implementation of center. Project was implemented 3 months ahead of schedule and below the budget. 6 Months after implementing, the Division Satisfaction was 92%

National Account Manager, 1992-1994. Retained and grew revenue with key customers: Sears (109% of sales quota) and Kmart (115% of sales quota).

Distribution Center Manager, 1990-1992. Managed largest distribution center in Paragould, Arkansas. Presented carrier performance metrics and monthly cost reports to executive team. Participated in implementation of new distribution center in Leon, Mexico.

Strategic Planning Analyst, 1989-1990.

GENERAL MOTORS, Detroit, Michigan, Process Engineer, 1984-1989.

EDUCATION

THE UNIVERSITY OF TOLEDO, Toledo, Ohio

MBA, Strategic Planning and Organizational Design, 1988

BS Business, Accounting, 1986

CERTIFICATIONS

Certified Project Manager (PMP), 2009 Certified Public Accountant (CPA), 2001

Master Black Belt in Six Sigma, 2005 Certified DDI Trainer

PROFESSIONAL DEVELOPMENT

Miller Heiman Sales Training University of Michigan Executive Leadership Program

Carew International Sales Training DDI Pathway to Leadership

AWARDS

NAPW Woman of the Year: 2016

Princeton Global Network Distinguished Business Executive: 2010

Women of the Year: 2009

TECHNOLOGY

Microsoft Office (Excel, Word, PowerPoint, Access, Publisher), Microsoft VISIO, Microsoft Project, Novatus,

SAP, Salesforce.com, 3PL, JD Edwards, Hyperion, Cognos, ACT, CRM, EHS management, eMaint, QuickBooks

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