Catherine Susterka Human Services Management

Case Management ~ Family Therapy ~ Counseling

Dedicated, innovative Human Services Professional with extensive educational development and caregiving experience. Trustworthy, ethical, passionate worker qualified to work with children and adults with mental and physical disabilities. Collaborative communicator, works well under pressure and remains calm, courteous and professional in high-stress environments. To focused on fostering relationships, building confidence and self-reliance in others and promoting synergy.

Areas of Expertise include:

Strategic Planning

Record Keeping

Client Relations

Personal Development

Relationship Building

Project Management

Special Education

Administrative Duties

Staff Training & Leadership

Teaching & Caregiving

Problem Resolution

Communication Skills

Experience & Notable Contributions

Divine Touch, Inc – Las Vegas, NV – Present

Case Management/Student Marriage Family Intern

Responsible for writing case notes/assessments for clients.

Provide a safe and welcoming environment to evaluate clients.

Implement creative-therapeutic techniques for clients.

Clark County School District-Las Vegas, NV-2015-2016

Para Pro Tutor

Responsible for following written reading lesson plans

Tutor students in reading for comprehension, phonics, and literacy.

Clark County DA Administration- Las Vegas, NV- 2013-2015

Office Specialist

Accountable for documenting payroll for all staff members of the DA Administration.

Accurately record all 700-employee evaluations in a timely manner.

Execute tasks for Human Resources Department.

Clark County School District- Las Vegas, NV -2008-2013

Substitute Teacher

Execute lessons plans for Special Education classrooms, as documented by regular instructors, during their absence.

Provide a safe and welcoming environment that is conducive to learning.

Implement creative teaching techniques and provide motivation and guidance for students as needed.

Teacher Assistant (2008)

Worked with severe mentally handicapped students.

Executed lesson plans that enforced daily living activities for students.

REM Nevada - Las Vegas, NV -06/2013-11/2013

Caregiver

Worked in a group home environment, caring for 4 young boys who were mentally or physically disabled.

Accurately documented all required program books daily.

Imparted daily living skills, prepared meals and provided transportation to appointments and activities.

Mobile Mental Las Vegas - Las Vegas, NV- 06/2013-09/2013

BST/PSR Provider

Provided assistance to individuals with mental illness, guiding them through appointed treatment plans.

Kept an accurate log of each visit and all objectives worked on.

Transportation to food banks and other local assistance agencies.

State Farm Insurance - Omaha, NE & Las Vegas, NV - 1998-2008

Claims Processor (2004-2008)

Evaluated medical claims and pay per policy.

Handled vehicle damage for insured’s and claimants.

Extensive phone and administrative duties.

Provided the highest quality of service in a timely manner.

Unit Secretary (1995-2004)

Assisted Team Managers and Claim Representatives with high-volume claim processing.

Maintained accurate unit records accounting for all absences and vacations.

Exceptional customer service provider in addition to troubleshooting computer programs.

Reporting Secretary /Mail File Clerk (1987-1995)

Establish auto claim losses, compiling data through agents, both, the insured’s and claimants.

Managed correspondence, email and phone coverage.

Handled incoming and outgoing mail for the office.

File all completed work and files in cabinets.

Home Instead Senior Care - Omaha, NE - 2003-2005

Caregiver

Administered in-home care to senior citizens.

Assisted patients with daily living activities; chores, administering medication, cleaning and running errands.

Accurately recorded patient care and progress.

ENCOR - Omaha, NE - 2001-2002

Caregiver

Provided in-home care for five, mentally handicapped women.

Provided daily living assistance.

Kept accurate records of patient care and progress in addition to daily experiences and finances.

Education

Masters in Marriage Family Therapy

University Of Phoenix Las Vegas, NV 2016

Bachelor of Arts in Human Service Management

University Of Phoenix Las Vegas, NV 2011

Certification Workshops:

Hypnotherapist- Certified

Prepared and Enrich Couples Counseling - Certified

Contact this candidate