Jenny Torres

Email: acx2aw@r.postjobfree.com

Mobile: 786-***-****

Personal Summary :

Committed professional in the logistics field and supply chain. Now looking for a position with a reputable company which will make best use of existing skills and experience and also further my personal and professional development.

Professional Experience:

Customer Service, Dispatch Assistant 2016

Southern Global Trucking LLC- Medley, FL 33166

Enter delivery orders and bookings received via email by customers in data base system

Update information daily in data base, container availability, ETA’s, LFD, Detention and (VGM) SOLA weight verification for export containers and ERD’s

Keep customers informed of their shipments if any changes occurred during transit or arrival as new ETA or customs examinations or SSL holds

Answer incoming (high volume) phone calls from customers and drivers

Send to ports or SSL any documentation needed for shipment to be release or in gated such as bonds, genset letter release, IMO’s.

Work side by side with dispatcher and drivers in order to ensure spotting of containers are met and on-time as per customer request

Experience in handling challenging situations responding to all inquiries immediately in an effective

Scan all interchange tickets, POD’s and provide to customers when requested

Ground Freight Specialist, Customer Service 2015-2016

Pelham Services Inc - Miami, FL 33182

Attend customers that walk in to drop off cargo and provide them rates, answer incoming calls from potential customers and provide quotes

In charge of multiple accounts, open new files, file insurance if required, rate files, invoice customers and send pre-alert and arrival notices.

Review the documentation using established guidelines to release shipment on credit terms accurately.

Create checks to pay ports, carriers, co-loaders and trucking companies or any fees due to examination

Responsible of dispatch drivers by route and maintain constant communication with truckers via phone or radio, monitor shipments by using Fleetmatics software

Prepare weekly warehouse inventory and reports any discrepancies to company hubs in weekly meeting by preparing discrepancies reports and provide suggestion on how to improve operations

Responsible of keeping precise records by updating customer information in data system Magaya

Initiate documentation regarding claims for shortages or losses and damages and follow up until claim is settled

Inspect trucks and contact truck service depots to arrange repairs for trucks if necessary

Logistics Coordinator 2010-2015

Hyundai Mobis, Product Distribution Center – Miami, FL, 33182

Prepare documentation such as tally sheet, commercial invoices, manifest for Sea, Air, Courier shipments

Work closely with Management and Sales Team to accomplish monthly sales target by following up with all expected orders and processing and shipping them within time frame given in order to meet our monthly sales target.

Oversee all inbound and outbound cargo, responsible of assuring that all inbound containers are picked up on time by trucking company and drop at port for sailings

Keep constant communication with customs broker and trucking companies in case of holds on BL/ AWB and assist them by providing any additional documentation from origin or needed to expedite customs clearance process

Responsible of receiving and releasing all orders placed by customers daily in our data system for warehouse to pick, pack and ship in timely matter

Initiate documentation regarding claims to carrier for shortages or losses and damages and follow up until claim is settled

Act as a liaison between the warehouse and the office to efficiently run the operations

Coordinate and create weekly dispatch schedule for trucking company for delivery of all import containers

Request booking to freight forwarders and provide booking information to trucking companies for pick up’s

Act as back-up for Logistics Supervisor and fellow team members during absence responding to any inquiries if any should evolve

Assist with month-end closing by processing and closing all pending invoices that were process within the current month to officially close the accounting period

Provide report to manager on all air/ocean lead-times for all inbound and outbound air/ courier shipments

Monitor insight freight forwarder performance on lead-time air shipments

Education:

Miami Dade College, Associates in Science Management Logistics and Supply Chain, Student

High School of Commerce, High School Diploma, Springfield Massachusetts, (1993)

Skills:

Air,Sea and Ground transportation coordination

Customer Service, dispatch

Excel, Microsoft Office, Word, AS400, Magaya, Profit tools ‘for trucking'

Ex-works ‘ for trucking & dispatching'

Research and follow up

Interstate and intrastate

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