RESUME

MURUGESAN.M

**, *********,

Chettichavadi,

Kannankurichi (p.o)

Salem 636008.

Mobile: 979*******

: 811*******

Email: acx2aa@r.postjobfree.com

CAREER OBJECTIVE:

To work in a professionally challenging environment to gain hands on experience and to be a key player in the development of the corner.

Summary:

A Certified professional with demonstrated success in the management and delivery of quality customer service and technical support.

Over 11+ years of extensive BPO Insurance Process experience working with multi-national organizations.

Proven ability to lead and motivate high performance teams.

A track record of building teams with improved productivity and meeting critical requirements consistently.

Excellent analytical and problem solving skills.

Highly proficient in different operating systems windows and SQL applications.

Professional Experience:

1.Vee Technologies Pvt. Ltd. Redypatti, Salem.12

Vee technologies USA is a global BPO services company dedicated to helping organizations of all sizes to improve their business outcomes, our highly trained, dedicated and passionate team works as a trusted, extended arm for customers around the world with their critical and strategic processes.

Period of Service: Oct 2003 to Feb 2015 – 12 Years

Designation: Sr. Team Leader

Projects I was involved in this period: Processing eligibility enrollment, health insurance claim forms (HCFA/UB/Misc Claims)for insurance companies and TPAs in US.

Job Profile:

As a Sr. Team Leader personally coached, trained and mentored direct subordinates and provided career development opportunities through training and quality management activities.

Role and Responsibilities as a Sr. Team Leader:

Client response through calls and email regarding batch confirmation and eligibility enrollment requirement.

Claim analysis and solving doubt to claim processor,

Achieved 100% quality in the team.

Analysis and providing valuable instruction to individual claim processor regarding quality and productivity.

MIS Report generation.

Provided technical and process related assistance to management for process improvement.

Gave 3 brainwave ideas for process improvements.

Ensuring that operations at the service points match the company standard.

Managing customer centric operations and ensuring client satisfaction by achieving delivery and service quality norms.

Identifying improvement areas & the documents, researched additional information to clarify the evidence and notifying the rejected claimants.

Preparing the required documents and list of opinions and decisions and communicating with the client regarding their enrollment issues.

Reviewing and processing all claims to verify necessary information.

Preserve confidentially of all claims files, claims report and claims-related issues.

Regular audit of the client accounts to ensure all invoices have been raised and submitted in accordance with the terms of the agreement.

Timely follow ups on the bills receivables through emails and calls.

Maintenance of time records in specific formats.

Delivered timely service to the members, providers, billing departments on the subject of claims.

Analyzing the claim cases for the detection of fraud claimants.

Prioritizing the claims on the basis of the client requirements.

Collection of the database of the prospective clients and providing claim related information to client.

Ability to understand comprehensive construction specialty policies and examined complex or unusual claims to understand whether it has to be covered.

2.GNP Earth Movers. Velachery, Chennai

Period of Service: Jan 2002 to Oct 2003 – 2 Years

Designation: Supervisor and Facility Department

Projects I was involved in this period: Maintain 10 JCP machines, Manage 25 employees, Material supply monitoring and bill collection and accounts maintenance.

3.R.K.M Mines. K.N. patty, Salem.8

Period of Service: May 2000 to Jan 2002 – 2 Years

Designation: Supervisor

Projects I was involved in this period: Employees time sheet maintenance, sub venders materials dispatch details maintenance, sales ware house dispatch bill maintenance.

Academic Details:

B.A., (Co-Operation) Govt. Arts College. Salem. 7. University of Madras.

M.Com, (Co-Operative Management) Annamalai University.

Technical Experience:

Type Writing English: Lower & Higher grade.

Type Writing Tamil : Lower & Higher grade.

Operating systems : Windows 98/2000/NT/XP

Languages : Visual Basic

Web Development tools : HTML, ASP

Database : SQL Server 2000.

Others : Microsoft word / Excel and Power point.

PERSONAL PROFILE:

Name : Murugesan.M

Date of Birth : 18.06.1975

Father Name : MARI.A

Marital Status : Married

Languages Known : Tamil & English

Nationality : Indian

Religion : Hindu

Address : 59, ANNANAGER,

CHETTICHAVADI

KANNANKURICHI (P.O), SALEM-8

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

Yours faithfully

Date:

Place:

(MURUGESAN.M)

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