Medical/Professional Customer Service
Resume:
Jennifer L. Houck
**A King Street
Nashua, NH ***60
*********@*****.***
SKILLS
Management Skills Punctual
Reliable Team Player
Self-Motivated Time Management
Critical Thinking Social Perceptiveness
Strong Decision Making Skills Multitasking Skills
Payment Calculation, Obtaining, Posting Supply Ordering
Inductive/Deductive Reasoning Learn Quickly
Medical Terminology Anatomy & Physiology
CPT and ICD 9 Knowledge Microsoft Word/Excel
Training New Employees Leadership Skills
Medical Insurance Knowledge Strong Communication Skills
Electronic Medical Record Knowledge Ability to assess and submit proposals
Direct/Conduct recruitment, hiring, training personnel
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
EDUCATION
Education and Technology Institute Greensburg, PA
2012 Medical Billing and Coding
Pittsburgh Beauty Academy Greensburg, PA
Cosmetology License
Westmoreland County Community College Youngwood, PA
Medical/General Course Study
PROFESSIONAL EXPERIENCE
2012-2016 Dirty Deeds Property Maintenance Inc.
Manager
Observe and manage employees to assure exterior common area cleaning to condo units are cleaned properly as well as participate in the work also
Responsible for exterior common are cleaning (pool areas, common area restrooms, club houses, tennis and bocce courts, trash areas) and exterior building cleaning (blowing walkways using a gas blower, quarterly washing of walkways and stairwells, wet wipe hand rails and window sills, soft brushing to remove cob webs from ceilings, walls, light fixtures, window sills, unit entrance doors, stairwells, cleaning of elevators) of thirteen accounts (locations), with up to 800 units at numerous locations.
Keep track of employees schedules and hours worked
Submit payroll
Organize employees work schedules
Maintain proper work licenses and insurances
Responsible that all supplies are kept stocked up
Maintain work equipment
Keep open communication between Property Managers and Building Association Members
Problem solve any issues that would arise
Submit invoices for work completed
Assess and submit proposals for new contracts or additional work at existing properties
2007-2011 Florida Cancer Specialists Naples, FL
Patient Service Specialists/Team Leader/PET/CT Coordinator/Assistant Office Manager
Develop and implement organizational policies and procedures for the facility or medical unit.
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical nursing and physical plant staff.
Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
Lead and managed and Oncology/Hematology office for the largest privately owned Oncology/Hematology organizations in the state of Florida. Overlooked chemotherapy treatments, PET/CT Scans, lab draws, supply orders, payroll, attendance. Performed employee yearly evaluations. Traveled throughout the state of Florida training and organizing new office openings, transferring paper to charts to electronic medical records.
Excellent professional and respectful relationship with the employees and physicians throughout the entire corporation, as well as the patients.
Performed daily closes and daily bank deposits.
Recognized as one of the top employees at level by the Director of Operations.
Started with company as Patient Service Specialists and was promoted within the first year of employment to Team Leader to follow with another promotion to Office Manager within the next year.
Performed front office duties such as patient demographic and insurance verification, patient scheduling, checking patients in and out of office, collected and posted patient payments.
2004-2007 Physicians Regional Medical Center (formerly Cleveland Clinic) Naples, FL
Patient Access Office Coordinator
Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations, trained new employees.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Implemented contacting patient’s insurance companies to obtain precertification and benefits, using ICD and CPT coding, and checking for any co-pays or deductibles to be collected for revenue for the hospital.
Accepted and posted payments.
Arranged hospital admissions for patients.
Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
Receive and route messages and documents such as laboratory results to appropriate locations.
Nominated for Employee of Month
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