Customer Service Sales

AMBER CORNELIUS

**** * * ***** **., Killeen, TX *6542

Cell: 254-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Is a capable insurance, billing, sales, and reset specialist. Has amplified customer services and sales by assisting in anuncountable number of customer service situations. Chosen specifically by the corporate office to accurately representpromotions and sales while working at Kmart. Attention to detail ensured the customers received correct information, andthat there was no loss in merchandise. Always willing to accept more challenging tasks. Knowledge and operatingprocedures at each job location has been invaluable in training new personnel and handling greater areas of responsibility.Highly adaptive, fast learning, motivated, hard worker. Provides the best customer services that always brings credit uponthe hiring establishment.

EDUCATION AND TRAINING

ASSOCIATE OF APPLIED SCIENCE: ACCOUNTINGColumbus Technical College, Columbus, Georgia

HIGH SCHOOL DIPLOMAPenn Foster High School, Scranton, Pennsylvania

SKILL HIGHLIGHTS

Knowledge of heath care billing practices. High customer service standardsInventory control familiarity Strong problem solving abilitiesStrong medical ethic Proficient in customer account softwareStrong knowledge of medical benefits and claims. Adept in automated attendant systems

PROFESSIONAL EXPERIENCE

VERIZON CELLULAR SALES

Killeen, Texas

Sales Consultant 03/2016 to Current

Proactive and versatile problem solver; constantly greeted customers resolving any issue in a timely manner.Proficiently attended to customer needs and preferences providing an accurate sales representation never leaving acustomer unsatisfied with the provided services.Completed purchases with cash, check, credit, and debit payment methods handling over $600 a day for a year. Continuously established active relationships with existing customers through exceptional follow-ups after a sale.Maintained strict accountability and supervision of all store merchandise totaling over $200,000 without loss ordamage

BLUE CROSS BLUE SHIELD OF GEORGIA

Columbus, Georgia

Billing and Insurance Specialist 11/2014 to 02/2015

Coded claims forms and mediated disputes between patient and provider.Reviewed patients benefits for covered and non-covered services.Reviewed patients medical claims for errors.Processed applications, payments, corrections, endorsements and cancellations.

KMART

Columbus, Georgia

Reset Specialist 10/2012 to 12/2014

Designed displays to make the store experience interactive and engaging.Arranged items in favorable positions and areas of the store for optimal sales.Printed various labels and tags for all merchandise.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

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