Sales Customer
Resume:
Sharon Morris
Euclid, OH **123
***********@*****.***
Professional Work Experience:
Terves, Inc., Euclid, Ohio July 2015 – Oct 2016
Production Planner
Acts on order releases action and exception messages from the company system.
Plans and manages production schedules to meet customer delivery requirements and best utilize the company’s productive capacity.
Analyzes sales orders releases with respect to capacity planning and material requirements.
Manages inventory levels, schedules and availability of selected item, either manufactured or purchased, to meet production schedules.
Completes shipping information and delivery date input during sales order reviews.
Answer termination or cancellation requests from sales.
Orders floor stock with shelf life material for production.
Reviews work in process material sweeps from production floor.
Receives and reviews sales orders against current requirements and work in process using the material requirement planning report.
Releases purchase orders for production material, floor stock items and all purchases to support the business unit.
Interfaces with manufacturing personnel, the purchasing department and supervisors on material status and production planning issues.
Work closely with Quality Manager on production procedures, quality issues and corrective actions.
Work with Production Supervisor on managing the production team.
Responsible for managing separate warehouse facility, incoming product and shipping orders.
Inspection of product for quality and customer requirements before shipping.
Responsible for running samples in lab to ensure product will perform as required.
Hose Master Inc., Euclid, Ohio Jan 2007 – July 2015
Production Planner (03/2012 – 07/2015)
Responsible for ensuring all products required by internal and external customers are manufactured, shipped and delivered on-time.
Reviews Sales Orders for accuracy and ensures that customer requirements have been translated into manufacturing requirements.
Creates and processes Job Orders for Make-to-Order (MTO) parts required for production.
Monitors and manages component inventories to ensure adequate parts are available for production. Utilizes Enterprise Resource Planning (ERP) software to manage inventories.
Creates and processes Job Orders for Make-to-Stock (MTS) parts ensuring that inventory levels are maintained to minimum reorder points and quantities.
Conducts cycle counts ensure inventory accuracy, researching discrepancies and making inventory adjustments in the ERP system.
Creates Purchase Orders for all components (both manufacturing and operational) required for the department.
Coordinates with other Departmental Production Planners for the transfer of materials required for production.
Creates daily production reports for the department to ensure all orders due have complete visibility and are monitored for on-time delivery.
Creates weekly reports for the Planning Department concerning all Planning activities and variances with production schedule.
Expedites orders for customers, coordinating production constraints against customer needs
Primary contact for key customers for order requirements.
Enters customer orders into configuration software and conducts contract review for order accuracy.
Maintains customer accounts in the Customer Relationship Management (CRM) software to ensure all customer issues are visible to all relevant personnel.
Creates and tracks Return Material Authorizations for product returns. Ensures returns are processed in a timely manner and routed to the appropriate department for review and disposition.
Manages departmental personnel to ensure products are processed through the department in a timely fashion and orders ship on time.
Inside Sales Representative (01/2007 – 03/2012)
Primary contact for key customer account (Swagelok).
Provides pricing and product information concerning non-standard items.
Places, monitors and ensures timely shipment of customer orders.
Contacts customers to resolve quote, order and invoice issues.
Manages, develops and nurtures strategic customer relationships.
Maintains continuous knowledge of the latest product and industry developments.
Reviews esoteric customer requirements to ensure products are capable of meeting those requirements.
Computer Skills:
Microsoft Office Suite
Made-2-Manage (ERP Software)
Sales Logix (CRM Software)
CS Quote (Configuration Software)
SAP (ERP Sofware)
Excel
Education:
Willoughby South High School – Graduated 1987
Willoughby Eastlake Technical Center – Graduated 1987
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