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Customer Service Manager

Nairobi, Nairobi County, Kenya
January 02, 2017

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Dempsey Mai

E-mail: Phone: +254*********

Address: P. O. Box 101***-***** Nairobi, Kenya

Work experience

Colobus Conservation August 2014 June 2016

Research Officer, Colobus Conservation- Investigation in to Primate Crop Raiding from Farmlands Surrounding Gogoni Forest, Buda Forest and Base Titanium mining site, Kwale County, Kenya.

Ensured the collection and data input of all research activities relating to the crop raiding study.

Carried out research & monitoring of the crop raiding project as per research protocols.

Made sure that complete, neat and accurate records and data are kept.

Cataloged all data collected and input into the computer at the end of your working day.

Supervised the work and safety of field assistants assigned to the project on a daily basis.

Oversaw the work and safety of any short term volunteers in the field.

Executed any and all necessary research activities.

Tracked Research equipment management and inventory with constant communication to the CC's Conservation Manager when need be.

Trained additional researchers in research methods.

Extensively aided in the task of Report Preparation and Presentations related to the research.

On over all monitored both field assistants and volunteers engaged in Colobus Conservation activities.

Colobus Conservation September 2013 December 2013 Research Assistant Volunteer

Collected and recorded data on the chronological behavioral patterns of non-human primates that consist of Vervet, Sykes and the endangered Angolan Colobus monkeys around Diani Ukunda in the southern Kenyan coast for a period of three months.

Conducted computation of field data collected at the end of the working day.

Aided in carrying out Phenology studies whereby the ratio of food resource (leaf buds, young leaves, mature leaves and fruits) of the different plant species around Diani was compared to the population of non-human primates it supports for survival.

Assisted in conducting an annual census on the population of the non-human primates found in Diani (southern Kenyan coast) to deduce population demographics. Skyric Movie World June 2012 August 2013

Customer Service and Sales Personnel

Handled sales and marketing of movies, series, documentaries and video games on a daily schedule.

Conducted constant clients’ deliveries and follow-ups on a daily basis.

Performed stock turnover and banking as per schedule.

Carried out online advertising through social media maintaining a constant client traffic. Kenval Realtors July 2010 August 2010

Sales and Letting Personnel

Took potential clients round the residential premises.

Mailed clients pictures and price quotes of houses on sale and banking.

Made client follow-ups.


Holder of a Bachelor’s Degree with a Major in Botany and Minor in Zoology for Egerton University.


Bachelor of Science in Botany and ZoologyAugust 2008 December 2012 Egerton University

The BSc. in Botany and Zoology is awarded to students who major in Botany minor Zoology or vice versa.

Skill Summary Include:

Year Four Year Three Year Two Year One

Molecular and Microbial


Biostatistics Phycology General Botany

Plant Virology Biology of gymnosperm Mycology General Genetics Industrial Microbiology Plant Growth and

Development II

Taxonomy of Higher


Plant Anatomy and


Plant Pathology Technique of

Mushroom Production

Plant Physiology I General Microbiology

Plant Biochemistry Advanced Microbiology Ecology Lower Invertebrates Plant Physiology II Economic Botany Arthropod Biology Higher Invertebrates Botany Research


Principles of Crop


Histology Vertebrates Zoology

Population Biology Plant Ecology Cell Biology

Animal Behavior Research Methods and


Applied Entomology Basic Entomology

Comparative Animal


Animal Physiology

Protozoology Development Biology

Immunology Helminthology

Friends School Kamusinga February 2003 October 2006 Nzoia Sugar Co. Pri. School January 1995 November 2002 Interests

Like to travel and visit Historical sites for their rich educative aspect.

Engage in charity work.

Reading a lot and watching documentaries,

Playing indoor and outdoor games with routine exercise.

Hanging out with friends, networking.

Enjoy listening to music as it brings balance and harmony to my spirit. References

Kelly Martins,

Conservation Manager,

Colobus Conservation.

P. O. Box 5380

Diani Beach 80401


Tel: +254(0)711 479 453



Andrea Donaldson PhD ©

Former Conservation Manager,

Colobus Conservation.


Prof Michael Okiror,

Head Graduate School,

Egerton University

Tel: +254(0)722 280311


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