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Customer Service Manager

Miamisburg, Ohio, United States
January 02, 2017

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**** *. **** ****

Kettering Ohio *****

Telephone (937) ***-****


Dear Sirs/Madam:

In response to your open terminal manager position, I am

sending you my resume. I have been a dispatcher, customer service

representative, route supervisor, driver manager, account representative,

load planner, shipping supervisor, and terminal supervisor. My diverse

experience in the trucking, with automotive, air-freight, dedicated, JIT,

OTR, TL, LTL, national and regional dispatch would be an ideal background

for the position that you are offering. I have coordinated with warehouse

managers, production schedulers, company trucks, owner-operators, and lean

manufacturing managers to get the product where it needs to be when it

needs to be there. My record of success and proven problem-solving

abilities speak for themselves.

Among my areas of expertise is air-freight, where I had a record

of 99% on-time delivery. JIT automotive is also one of my areas of

experience, as well as UPS, Emery, Airborne, DHL, GM. Chrysler, and

others. In OTR operations, I once succeeded in getting four drivers home,

on time, and with no out-of-route miles. If you know anything about OTR,

that is not an ordinary event.

My former employers were heavily computer oriented, and as such my

computer literacy is extensive. Word, Outlook, PowerPoint, InDesign, AS400

and Excel are among my computer skills. I am quite adept at creating such

things as manuals and guides to make sure that policies and procedures are

closely followed. I would be happy to provide you with samples of these

guides and quick-reference sheets.

I was once described as an “analytical monster” by

Steve Gilming of USXpress. That is to say, I have Godzilla-type abilities

to analyze a situation and come up with a solution. All of my former

positions always involved solving problems, whether they were repowering

loads, or advising customers when their freight was going to get to the

dock. Coming up with workable solutions and the ability to explain and

motivate people to implement those solutions is one of my many

finely-honed abilities.

I am looking for a position in a stable organization where I can

apply my education in analytical thinking and vast experience in

transportation. Ideally, I would like a position where I can help people,

solve problems, and help an organization maintain an excellent reputation

for service. If your firm is interested in an experienced, educated,

computer-literate dispatcher, then we should talk. Thank you for your time

and attention. I look forward to hearing from you.


Jeffrey Neil Jackson

Jeffrey N.


2057 East Rahn Road, Kettering Ohio 45440

Telephone (937) ***-**** email:




Extensive trucking experience with

LTL, TL, automotive, air freight, intermodal

= JIT experience, coordinator of load swaps and

repowers, with 99% on-time delivery record

= Terminal Supervisor (weekends) USXpress Medway

Terminal-responsible for all issues

= Fleet Manager and Traffic Coordinator experience

contacting customers, tracing freight

Customer Service/Marketing

= National Account Representative, Emery Air

Freight, GM, JIT freight

= Contact person for TL and LTL freight, updates

and computer tracking on AS400 system

= Business to business and retail sales experience

totaling over $1 million in sales

= Experienced in Internet/AS400 searches, load

acquisition for backhauls and repowers

Human Resources/Training/Writing

= Experience in interviewing,

hiring, training on AS400 system, and placement of employees

= Producer of criteria-specific

material for international clients, including

research, analysis

= Published regularly on the Internet under a

pseudonym, which I only reveal in interviews

=Extensive technical writing experience in

reports, topical essays and business analysis

=Published, website, Off-Road, (problem

solving) Published, Chicago Tribune

Work History

Technical Writer, PNC

Bank (temporary position) (July/August, 2011)

Freelance Writer,

Private Tutor and Substitute Teacher, several districts (9/27/10 to


Traffic Coordinator, Transfreight, (temp position) (02/08/10 to


Customer Service Rep, R&L Carriers, (04/09 to


Night Dispatch, Bullet Trucking, (03/17/07 to 10/24/08)

Shipping Supervisor, Temple-Inland, (09/11/06 to 11/8/06)

Extended Coverage Coordinator, Weekend Operations, USXpress,

(08/02/03 to 8/24/06)

Dispatcher/Account Representative, Covenant Vandalia Terminal,

(09/02/01 to 7/19/03)

Terminal Supervisor (Weekends)/ Manager Trainer/ USXpress,

(10/12/98 to 03/04/01)


B.A. Political Science, Wright State University

B.A. Communication, Wright State


B.S. Human Resource Management, Wright State


M.Ed. Integrated Social Studies, Wright State


Contact this candidate