Education, Certifications, and Significant training

Masters of Science, Current

Kaplan University, Davenport, PA

Expected graduation is May, 2018 with Masters in Information Technology

High School Diploma, 2011

Needham B. Broughton High School, Raleigh, NC

Bachelor of Science, 2015

Francis Marion University, Florence, SC

Graduated December 2015 with a degree in Biology

Verizon Wireless RAMP onboarding Leadership Training, December 2016

Professional Experience

Xerox, Raleigh, NC 2016- Present

Global Business Services and Digital Printing Solutions Corporation

Quality Assurance Associate (October 2016- Present)

Listen, evaluate, and score agent’s calls objectively and accurately based on current quality guidelines.

Conduct audits, reviews, and analyze documentation for accuracy and quality.

Use the available resources to provide written feed-back and enhance customer satisfaction.

Provide recommendations based on data collection for operation improvements to Management.

Coaching of Supervisors and Management to ensure calibration of expectations.

Customer Service Representative (September 2016- October 2016)

Navigation through multiple computer applications with speed and accuracy

Work with customers to resolves inquiries

Provide high end technology troubleshooting assistance to customers

Implement coaching and feedback to achieve individual and team performance goals

Exhibit world class customer service and professionalism

Position products and solutions that best suit the customers needs

Interpret high level policy documents

Gentle Care Animal Hospital, Cary, NC

Locally owned Veterinary office and Doggy Daycare

Animal Care (2016- September 2016)

Administer medication to animals

Feed Animals as directed by DVM or animal owner

Assist in taking X-Rays of Animals

Assist in vitals, and data collection for various examinations

Monitor groups of 10 or less dogs during daycare hours

Assess boarding animals emotional, mental, and physical states

O2Fitness, Cary, NC

Company dedicated to providing the ultimate experience in fitness

Front Desk Team Member (2015 – June 2016)

Keep inventory count at beginning and end of shifts

Handle closing register cash amounts

Handle customer transactions

Ability to navigate gym membership software

Answer and help resolve billing related questions

Be liaison between future members and membership consultants

Maintain a cheerful inviting personality

Greet each guest as they entered and exited gym

Report member concerns and nonfunctioning equipment

Performance Bicycle, Cary, NC

Company dedicated to growing the sport of cycling

Sales Representative (May, 2012 – December, 2015)

Mastery knowledge of bicycle parts, repair and assembly

Navigation of Internet to find products

Working Knowledge of Performance Bicycle back office to locate products

Ability to process transactions at register

Superior customer service and sales skills

Team player and willing to assist in other areas such as logistics and inside service

Able to use MS Word

Able to organize and prioritize multiple projects and deadlines

Responsibilities included selling clothing, shoes, and gear

SUMMARY OF QUALIFICATIONS

Able to work effectively both as an individual and as part of a team.

Ability to prioritize and execute tasks in a high pressure environment.

Strong skills in organizing workflow, ideas, materials, people

Trained and supervised work crews

Proficient in the use of computers and computer software

Extensive background use of MS Suite/ MS office products

Sensitive, caring and professional attitude toward staff, and customers

Responsible, dependable, punctual; take pride in work

Skilled at working with people with diverse background

*REFERENCES AVAILABLE UPON REQUEST

Contact this candidate