Customer Service Data Entry

JEROLYNN COLLINS

**** ******** ******

APT. ****

AUSTIN, TX, 78741

(737) 704 – 9239

**********@*****.***

OBJECTIVE:

To obtain an Administrative Assistant III position in a fast paced environment.

EDUCATION:

Jacki Nell Executive Secretary School; 1988 – 1989.

Del Valle High School; Graduated 1988.

SKILLS:

-Excellent Organizational Skills, Telephone – 4 Lines, Strong Customer Relations Skills, Faxing, Scanning, Printing. Computer Proficiency (WORD/EXCEL/OFFICE/OUTLOOK), 10 Key by Touch, Filing, Data Entry.

EMPLOYMENT:

Texas Department of Insurance Division of Workers’ Comp; Admin Assistant III. 2008 – 2014

-Operating PC to Produce Status Reports, Data Entry of Records of an Official and Confidential Nature to include SOII and ODI Nonfatal Data Collection Documents, and CFOI Fatality Case Files.

-Data Retrieval of Files and Records to access the Electronic Mail System for Counting, Logging, and Distributing. Assisting with Data Collection Efforts; Maintaining Logs of Work, Progress, and Activities.

-Receiving, Stamping, Classifying, and Sorting Mail; Maintaining Records on Postage and Registered Mail. Preparing, Organizing, and Tracking Mail-Outs.

-Researching and Preparing Routine Special Forms and Correspondence Related to Purchasing, Travel, Performance Measures, Technological Needs and General Supplies.

-Tracking Inventories. Maintains Record Keeping Systems for Files and Records. Assists Data Collection Staff with Maintaining Other Complex Files. Operates Office Machines including Copier and Fax; performs other duties as assigned.

Texas Department of Housing and Community Affairs; Admin Assistant I. 2008

(CONTINUED ON BACK)

Travis County District Clerk Office; Customer Service. 2000 – 2005

-File Room. Court Minutes, Customer Service, Research Analyst, Answering Phones, Document Prep for Court.

-File Back Files and Paper Work from Court. Used Microfilm and Books to Look Up Information on Divorces and Child Support.

-Copies Made for People Coming Back from Court, Out-of-State, and Out-of- County Customers.

-Receptionist – Answering Phones, Date Stamp all Papers for Lawyers.

-Slight Accounting of Money that was made for the day.

REFERENCES

-Furnished Upon Request.

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