Customer Service Sales

LAQUSHIA EDWARDS

**** ******* ******, ******** *******, CO 80916 - - 719-***-**** (C) - ***************@*****.***

Professional Summary

Result driven individual and a team player who has a winner mindset to ensure the job gets done. Currently seeking to join a growing organization to become a contributing member for overall success of the company.

Core Qualifications

Excellent listening skills enables me to attentively listen to customers’ needs and equipped with the proper requirements to bring forth solutions

One contact resolution specialist. Possess the ability to meet customers’ concerns through first contact.

Detailed oriented with the ability to show empathy while maintaining extraordinary business professionalism

Ability to quickly build rapport with prospects which leads to them becoming customers

Ability to demonstrate and retain a broad understanding of company’s product and the ability to communicate benefits and knowledge to prospects and clients

Quick learner, articulate with the will to succeed

Customer service focused with the ability minimize irate or negative situations

Organized and committed to exceeding company’s standard metrics

Experience

Harland Clarke

October 2004 to December 2013

Client Service Sales Specialist

Colorado Springs, CO

Successfully helped to developed training materials to drive productivity

Provided on-site training to new employees

Monitored multiple databases to ensure company was in compliant with State and Federal regulations

Monitored and gave feedback on trainees’ calls

Helped teammates with meeting company’s daily metrics

Successfully led key projects which resulted in the expansion of new business opportunity

Education

University of Colorado Colorado Springs (UCCS)

Currently Enrolled

Graduating in May 2017

Bachelor of Arts: Criminal Justice

Pikes Peak Community College

2015

Associate of Arts: Criminal Justice Colorado Springs, CO

University of Phoenix

2013

Associate of Arts: Business Management

Phoenix, A Z

Professional Affiliations Member of Urbanites in Colorado Springs, Volunteer/Coach for Fire 700, Member of Pine Financial Real Estates

Contact this candidate