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Customer Service Representative

Casselberry, Florida, United States
January 02, 2017

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Nelson A. Samuels

**** *** ****** ****, ****** Park, Florida 32792



Sunshine Health Inc. (March 2016 - October 2016)

Member Service Representative

• Provided customer service for Medicaid members thru inbound calls

• Resolution of members claim issues thru third party vendors

• Research on eligibility for members on procedures not in network

• Verification of members active Medicaid account thru the state of Florida

• Scheduled transportation for Medicaid members

Nicolas Financial Inc. (December 2014 – December 2015) Lead Collection Specialist

• Collected on pass automobile loans

• Provide skip trace on pass due loans

• Outbound/Inbound calls

• Phone interviews for new customers

• Provide field visit to customers

• Oversee the recovery/transport of vehicles

J&R Adjustment Company (June 2014 - November 2014) Collections/Account Specialist

• Work with charged off accounts

• Outbound calls.

• Provided customer support.

• Offered settlements to resolve accounts.

• Provided skip search on accounts.

Consumer Portfolio Services (2013 - 2014)

Collections Specialist

• Work with delinquent automobile loans.

• Outbound and inbound calls.

• Provided customer service to resolve past due accounts.

• Offered extension to bring accounts current and resolved insurance claims. BB&T (2011 - May 2013)

Collections Specialist II

• Working within standardized collections procedures for accounts. Ensuring accounts are brought current, establishing time frames, thereby reducing delinquency.

• Support senior staff with strategies, managing system reports.

• Provided customer relations with bank clients thru telephone & emails, and negotiations and arrangements on past due accounts. Skip-traced services on delinquent accounts.

• Posting of principal and interest payments on accounts Regional Acceptance (2006 - 2011)

Accounts Manager

• Responsibilities includes providing customer service in collections department for new and existing accounts

• Resolution of insurance claims including gap claim and Deficiency or rescheduled balance's on accounts; managed tag & title issues for department.

• Provided service with recovery agents in skip tracing on delinquent accounts, leading to recovery of vehicle.

• Cross-trained in process of funding new deals in the Credit department. Which included verification on all new loans.


University of Central Florida (1990-1992); accounting major TECHNICAL SKILLS

Knowledge of Microsoft Office, Microsoft Word, Microsoft Excel, Accurint, and KO systems

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