Customer Service Manager
Resume:
Ellaine A. Torres
*** ****** **., ***** ******** Subdivision
Angeles City 2009
*********@*****.***
Objective
To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.
Summary of Skills
Ability to work under pressure
Knowledgeable in administering and managing people and data analysis
Values accuracy, dependability and organization
Competent in managing responsibilities in a fast-paced, high volume environment
Personable and flexible; work extremely well with co-workers
Skilled at building positive relationships and communication well with clients
Experience
VIP HOST AND RECEPTIONIST: Stotsenberg Hotel and Casa Blanca Casino
April 2012 - October 2013
Host must maintain a professional demeanour at all times and provide outstanding customer service. One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property’s hotel, meals and access to VIP lounges. It’s up to the casino host to ensure that players are compelled appropriately. In other words, you’ll be responsible for determining what level of play warrants a complimentary night in the hotel’s best suite and which warrants a free buffet. Moreover, you also need to stay current on the types of comps that other casinos are offering players so that your employer doesn’t lose a loyal player to the competition. As a host, you may need to justify the cost of each player's comps to a marketing executive or other casino manager -- so you'll need to balance player retention with the cost of comps to the casino. Overall, part of your job is to ensure that the casino has a good chance of coming out ahead.
Dealer: Stotsenberg Hotel and Casa Blanca Casino
September 2009 - March 2012
1)Exchange paper currency for playing chips or coin money.
2)Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
3)Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.
4)Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
5)Check to ensure that all players have placed bets before play begins.
6)Stand behind a gaming table and deal the appropriate number of cards to each player.
Data Analyst: New Angeles City Government
July 2007 - July 2009
The data analyst job description may include presenting data in charts, graphs, tables, designing and developing relational databases for collecting data and in some organizations it also includes building or designing data input or data collection screens.
Promo label's Specialty Shop (Food Attendant): Casino Filipino Angeles
June 2005 - June 2007
A food service crew is made up of variety of workers who provide customer service, assist in kitchen processes, and generally ensure customers have an enjoyable dining experience. Most food service crew workers serve as waiters and waitresses, taking orders, serving food, and often handling payments. Bartenders take drink orders, serve beer and wine, prepare mixed drinks, and may need to verify patrons' ages by checking identification. Hosts and hostesses are responsible for taking reservations, welcoming and seating guests, and may also operate cash registers. Food service crews typically include a bus staff, employees who assist waiters, waitresses, and bartenders in the dining room and kitchen. Specific duties vary, but typically include clearing off and setting tables, stocking supplies, cleaning dishes, and occasionally dropping off food, beverages, and condiments. Limited service diners, such as fast food restaurants, usually do not require a full-service crew and instead employ workers who handle all food preparation, serving, dish cleaning, and cashier duties.
Education
Holy Angel University Foundation
B.S Computer Science 2001 – 2005
Angeles University Foundation
B.S Management 1999 – 2000
Systems Plus Computer College
Tertiary 1995 – 1999
References
Luvlany Bondoc
HRD manager at Midori Hotel
Anna Teresa Candelaria
Senior Credit Analyst at Arvato Corporation
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