Tania I. Ortiz

**** ***** **** #*** / ******* / TX / 77086 / Phone832.350.0232

OBJECTIVE:Obtain a secretarial/receptionist position.

EDUCATION: Katy High School / Diploma / 2003

Northwest Education Center, Houston TX

Certificate in Word Processing 2005

Fluent in English and Spanish

Microsoft Outlook, Excel, Word, PowerPoint and QuickBooks

General office procedures, customer relations and strong communication and organizational skills

WORK EXPERIENCE:

Azteca Gunite

September 2013 - Present

Receptionist

Proficiently manage administrative responsibilities such as screening calls, overseeing calendars, planning meetings and drafting documents.

Managed a large volume of purchase orders and vendor invoices. This includes entering vendor invoice information into QuickBooks. Mail payments to vendors once checks have been approved and signed.

Responsible for resolving customer questions and concerns.

Sam Houston Race Park:

Nov. 2009 - Sep. 2013

Mutual Clerk

Sell, check and cash mutual tickets at the racetrack

Read the entry numbers of specific entries in selected races

Maintained an accurate cash flow, responsible for making up any cash outages

AAA Awning Co. Inc.:

Oct. 2006 – Aug. 2007

Receptionist

Typed proposals, letters, and memos

Was responsible for processing client payments and other client affairs

Resolved client complaints and concerns in a diplomatic fashion

Directed clients and prospects to their respective sales representative

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