Manager Customer Service

John Eccles

Wilkesboro North Carolina ****.*.******@*****.*** 479-***-****

Job Specific

Highly energetic, competitive and organized, prospective Production Manager striving to make sustainable improvements to all aspects of a plant location. Bringing a passion for Safety, Customer Service, Performance Excellence and a Willingness to Teach and Learn all facets related to Achieving Desired Results.

Demonstrated proficiency in:

Organization and Scheduling

Communication and Teaching

Identifying, Evaluating, and Correcting Problems

Diffusing tense situations

EXPERIENCE

Tyson Foods, Inc., Noel, MO September 2014 – July 2016

2nd Shift Production Manager

Oversaw and directed training and process improvements to meet plants short/long term plans

Successfully Reduced Safety Accidents and Recordables. 50% reduction on 2nd shift 2015 to 2016

Achieved and Maintained WOG Yield of +79%

Achieved and Maintained Breast Yield of +24%

Created consistency in achieving High Production, Quality, and Yield

Implemented 5S and Lean Manufacturing tools across departments

Implemented Extensive Cross Training Program of Production Supervisors and GPM’s

Achieved Commitment and Trust from Team Members and Managers to Produce Desired Results

Ensuring Top Quality Tray Pack Products to Tyson and Walmart Specifications

Built working relationship and trust with USDA Government in Plant location

Implemented department tracking reports to identify issues and be addressed with corrective actions

Developed and implemented weekly/ monthly tracking of yields, costs, state grade, labor

HACCP Certified

Tyson Foods, Inc., Wilkesboro, NC December 2013 – September 2014

Second Shift Debone General Production Manager

Led the Promotion in changing the Safety Culture for Second Shift Debone

Maintained High Production, Quality, and Yield

Achieved and Maintained WOG Yield of +78.5%

Achieved and Maintained Breast Yield of +24%

Successfully Reduced Safety Issues and Score

Achieved Commitment and Trust from Supervisors and GPM’s to Produce Desired Results

Collect and analyze data in the department to ensure area is Maintaining Production Goal Standards

Ensuring Top Quality Tray Pack Products to Tyson and Customer Specifications

Backed up Shift Manager and assumed all responsibility for all functional areas on 2nd shift

Help Promote Hourly Team Members in to Higher Leadership Positions within the Plant

Successfully managed 1st Processing, 2nd Processing, and Price Weigh Labeling/ Shipping

HACCP Certified

Tyson Foods, Inc., Wilkesboro, NC February 2013- December 2013

Second Shift Debone Supervisor

Led the Promotion in changing the Safety Culture for Second Shift Debone

Maintained High Production, Quality, and Yield

Successfully Reduced Safety Issues and Score

Implemented Extensive Cross Training Program of Cone Line Team Members

Achieved Commitment and Trust from Team Members and Managers to Produce Desired Results

Collect and analyze data in the department to ensure area is Maintaining Production Goal Standards

Ensuring Top Quality Tray Pack Products to Tyson and Customer Specifications

Backed up GPM and assumed all responsibility for all functional areas in Debone

Help Promote Hourly Team Members in to Higher Leadership Positions within the Plant

Successfully managed Trim Line, Fillet/ Tender/ & Wing Packing, and the Fillet Ossids

HACCP Certified

Completed OSHA Certified 10 Hour Course

Tyson Foods, Inc., Springdale, AR April 2012-February 2013

Operation Associate Corporate Case Ready Division

Track and monitored customer orders to maintain balance across the division

Tracked and monitored plant production in the tray pack division

Trained at Tyson Trays Pack Plant Facilities (Center, Tx, Noel, Mo, Shelbyville, Tn, Wilkesboro, Nc)

Tyson Foods, Inc., Springdale, AR May 2011-April 2012

Global Accounts Intern

Created price lists for Global Accounts customers and wholesalers

Constructed profit and loss statements to determine EBIT by product

Sales support activities and hosting customers

Securing and tracking sample shipments all over the world

Generated many reports including aging inventory and Retail Link

X-PERIENCE Lawn Care and Landscaping, Broken Arrow, OK March 2004-2012

Business Operator

Handling weekly and monthly account balances

Maintaining Commercial and Residential Properties

Maintained the upkeep of equipment

Build, Develop, and Maintain relationships with commercial/ residential clients

EDUCATION

University of Arkansas, Fayetteville, AR Fall 2011 - Spring 2012

Walton College of Business

Member of American Marketing Association

Member of Human Resources Management Association

Emporia State University, Emporia, KS Fall 2008 - Graduated 2012

Degree in Business Administration

Enrolled in the School of Business, AACSB accredited

GPA: 3.41 (4.0 scale)

Studied Abroad in Eastern Europe

HIGHLIGHTED ACHIEVEMENTS

Achieved the Rank of Eagle Scout with the Boy Scouts of America

Recognized in 30 Under 30 Program at IPPE 2013

Graduate of 9 Week Tyson Foods Supervisor Training Program

Member of 2006 Pride of Broken Arrow Grand National Championship Marching Band

Broken Arrow Community Foundation Scholarship Recipient

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