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Management Product

Seattle, Washington, United States
January 02, 2017

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Senior Product Professional

*** ** ****** **. *******, WA



Creative, strategic, data-driven

product professional with a proven

record of successfully driving

scalable and innovative product

solutions that delight consumers.

Natural ability to build cross-

functional relationships through

listening and communication skills

supports a continuous learning

environment. Flexible teammate

who is most passionate

when empowering customers with

amazing products.

Consistently brings a powerful

blend of technology,

market/business analysis, software

development, P&L management,

and leadership skills to optimize


A hands-on leader, with a bias for

action, who can bring energy,

enthusiasm, and humor to fully

engage, motivate, and achieve

optimal results across teams, while

having fun.


Collaborative Leader &


Communication Skills

Results Oriented

Program Management

Product LIfecycle

Agile / Scrum

Customer Focused



Problem Solving

Optimistic & Energetic


2005 - 2006 Principal Program Manager

Nordstrom, Seattle, WA

End-to-end responsibility and accountability for Enterprise Inventory Deployment (EID) initiative. A $38M program consisting of 6 large projects.

Reduced contract costs for by $6M through streamlining staffing model and renegotiating vendor agreement.

2013 - 2005 Director of Product Management

Total Merchant Services, Woodland Hills, California High-profile responsibility as Product Director and Product Owner for Groovv Register, a new product introduction and revenue stream opportunity. Reported to VP, Product Management and led a team of 6. They included product managers, UI/UX designers and analysts. Drove market research, and led the analysis of competitive research, customer experience, and continuous improvement, and ongoing idea generation to aid in determining the appropriate feature set to drive the right level of engagement for the competitive edge in the marketplace.

Product Owner as defined in the Agile framework. Responsible for status, prioritization, and escalation associated with Groovv Register.

Organized cross-functional teams from concept through launch across the portfolio to deliver market-optimized strategies for mobile applications and products while making trade-off and prioritization decisions where necessary and coordinated all product launches.

Defined, rolled-out and managed a TMS-specific product lifecycle management (PLM) process.

Reduced cost of hardware for Groovv Register by 25%. As of April 2015, TMS was on track to achieve an established 18mo

$10M revenue target and a 4% increase in the merchant base. 2012 - 2013 Senior Consultant

Loyl.Me, Denver, Colorado

A primary contributor to Loyl.Me's product innovation roadmap to build a combined CRM and intelligent marketing automation platform. Drove all aspects of the product lifecycle, strategic and tactical implementation. Reported directly to CEO and Founder. Successfully launched and supported Loyl.Me's product suite in 18 countries and six languages.

Merchants included: Harley Davidson, Toys-R-Us, LOTS, and many others.

30 days after launch, released a process and system change which reduced the customer onboarding process from 30 minutes to <5 minutes.

2010 - 2012 Vice President of Product Management

ProfitStreams, Denver, Colorado


Bachelor of Science: Early

Childhood Education

Salem State University, Salem, MA

Member of the Executive Management team who reported directly to the COO, responsibilities included spearheading strategic growth initiatives, product direction, and partner relationships. Directed a team of 9 which included product management, product development, and UI/UX designers.

Launched four products over a 12-month period, on time and within budget - loyalty, eGift, online reservations, and online ordering.

Drove market research, and led the analysis of competitive research, customers, and product metrics to determine the right feature set to drive the right level of engagement for the competitive edge in the marketplace across the ProfitStreams portfolio.

Created, implemented and managed a company-wide product life- cycle management process and initiative ranking and methodology resulting in improved time to market.

2008 - 2010 Senior Vice President of Product Management & Strategy

HOPS International, Miami Lakes, Florida

Formulated HOPS Reveal Business Intelligence (Big Data) portfolio which provided analytic tools, product and services for the manipulation and retrieval of massive amounts of data for Healthcare and Financial Services industries. Accountable for the identification and execution of the HOPS strategic company roadmap. Part of Executive Team, reporting directly to President and CEO. Catalyzed progressive transformation of organizational focus from client-centric (custom) to product-centric, generating a new revenue stream and reducing operating expenses.

Successfully defined, rolled-out and managed a product lifecycle management (PLM) process.

Operated as strategic customer point of contact during pilot and v1. product launch of HOPS Reveal.

2007 - 2008 Vice President of Product Management

HOPS International, Miami Lakes, Florida

Successfully defined, developed and stood up a delivery organization which included Product Management, Project Management, and Software Development. Member of the executive team, reported to the President and CEO. Directed a team of 12.

Established a new Project Management Office and governance process leveraging a best-in-class software solution for project planning, scheduling, resource allocation, and change management.

Selected and implemented Team Foundation Server (TFS) as a software for defining, tracking, and testing all software defects. Defined and rolled-out an enterprise-wide Agile Software Development Life-Cycle process.

2006 - 2007 Vice President of Client Services

HOPS International, Miami Lakes, Florida

Spearheaded multiple project phases to create, implement, market and sell data-driven strategies to clients. Produced growth of HOPS client base, and boosted profitability by 22%. Member of the executive team, reporting to the CEO and President. Managed a team of 5. Transformed on-time performance results from 65% to 95% through strategic client scorecards.

Drove organizational growth which requiring increased staffing - 15pp to 35pp within a 5-month period.

2005 - 2006 Director of Product Development

First Data Corporation, Englewood, Colorado

Responsible for the product portfolio consisting of Gift Card, Reporting, B2B, B2C, ACH, Loyalty. Managed a budget of $30M. Decreased reporting delivery timeline to customers from 85 24 days.

Reduced reporting costs by 70% through renegotiating of vendor contracts.

Successfully migrated franchise settlement (ACH) process internally which resulted in a $40M cost reduction.

1998 - 2005 Director of Product Development

Level(3)Communications, Broomfield, Colorado

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