Management Product
Resume:
NANCY J. BRIGGS
Senior Product Professional
*****@********.***
QUALIFICATIONS
Creative, strategic, data-driven
product professional with a proven
record of successfully driving
scalable and innovative product
solutions that delight consumers.
Natural ability to build cross-
functional relationships through
listening and communication skills
supports a continuous learning
environment. Flexible teammate
who is most passionate
when empowering customers with
amazing products.
Consistently brings a powerful
blend of technology,
market/business analysis, software
development, P&L management,
and leadership skills to optimize
processes.
A hands-on leader, with a bias for
action, who can bring energy,
enthusiasm, and humor to fully
engage, motivate, and achieve
optimal results across teams, while
having fun.
CORE COMPETENCIES
Collaborative Leader &
Teammate
Communication Skills
Results Oriented
Program Management
Product LIfecycle
Agile / Scrum
Customer Focused
Leadership
ECommerce
Problem Solving
Optimistic & Energetic
EDUCATION
2005 - 2006 Principal Program Manager
Nordstrom, Seattle, WA
End-to-end responsibility and accountability for Enterprise Inventory Deployment (EID) initiative. A $38M program consisting of 6 large projects.
Reduced contract costs for by $6M through streamlining staffing model and renegotiating vendor agreement.
2013 - 2005 Director of Product Management
Total Merchant Services, Woodland Hills, California High-profile responsibility as Product Director and Product Owner for Groovv Register, a new product introduction and revenue stream opportunity. Reported to VP, Product Management and led a team of 6. They included product managers, UI/UX designers and analysts. Drove market research, and led the analysis of competitive research, customer experience, and continuous improvement, and ongoing idea generation to aid in determining the appropriate feature set to drive the right level of engagement for the competitive edge in the marketplace.
Product Owner as defined in the Agile framework. Responsible for status, prioritization, and escalation associated with Groovv Register.
Organized cross-functional teams from concept through launch across the portfolio to deliver market-optimized strategies for mobile applications and products while making trade-off and prioritization decisions where necessary and coordinated all product launches.
Defined, rolled-out and managed a TMS-specific product lifecycle management (PLM) process.
Reduced cost of hardware for Groovv Register by 25%. As of April 2015, TMS was on track to achieve an established 18mo
$10M revenue target and a 4% increase in the merchant base. 2012 - 2013 Senior Consultant
Loyl.Me, Denver, Colorado
A primary contributor to Loyl.Me's product innovation roadmap to build a combined CRM and intelligent marketing automation platform. Drove all aspects of the product lifecycle, strategic and tactical implementation. Reported directly to CEO and Founder. Successfully launched and supported Loyl.Me's product suite in 18 countries and six languages.
Merchants included: Harley Davidson, Toys-R-Us, LOTS, and many others.
30 days after launch, released a process and system change which reduced the customer onboarding process from 30 minutes to <5 minutes.
2010 - 2012 Vice President of Product Management
ProfitStreams, Denver, Colorado
PROFESSIONAL HISTORY
Bachelor of Science: Early
Childhood Education
Salem State University, Salem, MA
Member of the Executive Management team who reported directly to the COO, responsibilities included spearheading strategic growth initiatives, product direction, and partner relationships. Directed a team of 9 which included product management, product development, and UI/UX designers.
Launched four products over a 12-month period, on time and within budget - loyalty, eGift, online reservations, and online ordering.
Drove market research, and led the analysis of competitive research, customers, and product metrics to determine the right feature set to drive the right level of engagement for the competitive edge in the marketplace across the ProfitStreams portfolio.
Created, implemented and managed a company-wide product life- cycle management process and initiative ranking and methodology resulting in improved time to market.
2008 - 2010 Senior Vice President of Product Management & Strategy
HOPS International, Miami Lakes, Florida
Formulated HOPS Reveal Business Intelligence (Big Data) portfolio which provided analytic tools, product and services for the manipulation and retrieval of massive amounts of data for Healthcare and Financial Services industries. Accountable for the identification and execution of the HOPS strategic company roadmap. Part of Executive Team, reporting directly to President and CEO. Catalyzed progressive transformation of organizational focus from client-centric (custom) to product-centric, generating a new revenue stream and reducing operating expenses.
Successfully defined, rolled-out and managed a product lifecycle management (PLM) process.
Operated as strategic customer point of contact during pilot and v1. product launch of HOPS Reveal.
2007 - 2008 Vice President of Product Management
HOPS International, Miami Lakes, Florida
Successfully defined, developed and stood up a delivery organization which included Product Management, Project Management, and Software Development. Member of the executive team, reported to the President and CEO. Directed a team of 12.
Established a new Project Management Office and governance process leveraging a best-in-class software solution for project planning, scheduling, resource allocation, and change management.
Selected and implemented Team Foundation Server (TFS) as a software for defining, tracking, and testing all software defects. Defined and rolled-out an enterprise-wide Agile Software Development Life-Cycle process.
2006 - 2007 Vice President of Client Services
HOPS International, Miami Lakes, Florida
Spearheaded multiple project phases to create, implement, market and sell data-driven strategies to clients. Produced growth of HOPS client base, and boosted profitability by 22%. Member of the executive team, reporting to the CEO and President. Managed a team of 5. Transformed on-time performance results from 65% to 95% through strategic client scorecards.
Drove organizational growth which requiring increased staffing - 15pp to 35pp within a 5-month period.
2005 - 2006 Director of Product Development
First Data Corporation, Englewood, Colorado
Responsible for the product portfolio consisting of Gift Card, Reporting, B2B, B2C, ACH, Loyalty. Managed a budget of $30M. Decreased reporting delivery timeline to customers from 85 24 days.
Reduced reporting costs by 70% through renegotiating of vendor contracts.
Successfully migrated franchise settlement (ACH) process internally which resulted in a $40M cost reduction.
1998 - 2005 Director of Product Development
Level(3)Communications, Broomfield, Colorado
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