Customer Service Sales Associate
Resume:
MICHAEL
PAVON
*********@*****.***
References available upon request
ABOUT ME (CURRENT US ARMY RESERVIST)
Solutions-driven professional with years’ experience providing rapid and client-focused technical support to 200+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards. Strong leadership and management qualities learned from the military. Fluent in both English & Spanish. EDUCATION
B A I N F I NE A R T S 2012 ACADEMY OF DESIGN & TECHNOLOGY COMP T I A A + S E CUR I T Y + NE TWORK + 2015-2016 COLLEGE OF DUPAGE
C I S A May 2017 IN PROGRESS
U S A RMY AD V A NC ED L E A D E R S COU R S E
For Sergeant 2011, For Staff Sergeant 2015
EMPLOYMENT
C U S T OME R S E R V I C E / S A L E S A S SO C I A T E Verizon Wireless South Elgin, IL 2012– Current
+ Actively listen to each customer with patience and courtesy
+ Assist all customer inquiries whether it be billing, service or device troubleshooting
+ Leader in customer service with 95% positive reviews
+ Consistently top rep in the district, leading in all metrics
+ Build customer rapport to earn trust and loyalty
+ Inform customers of other products and features we offer and suggest the benefits that would apply to them
+ Help with setup of peripherals such as Bluetooth pairing, setup with computers to have correct drivers, software etc, help setup emails, Wi-Fi connectivity. Provide I.T support to customer for peripherals, computer configurations and application support.
+ Assisted I.T department with trouble tickets regarding router configurations, computer support, printer issues, remote desktop management, hardware and software upgrades.
R E T A I L S A L E S A S SO C I A T E T-Mobile Limited Aurora, IL 2010 – 2011
+ Open/Close store, make deposits, order inventory.
+ Right fit every customer to avoid churn.
+ Give great customer service to build strong relationship with customers and get referrals.
+ Help every customer with whatever question/issue they may have and use each encounter with them as a new opportunity to cross sell them onto other products we offer.
+ Sell customers on adding new lines to their plan, adding features, and accessories
R E T A I L S A L E S A S SO C I A T E AT&T Wireless Batavia IL 2008 – 2009
+ Help customers with phone issues
+ Help place customers with the right Service, Device, and accessories
+ Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
SKILLS
Accept Feedback
Adaptable
Artistic Sense
Assertive
Attentive
Business Trend Awareness
Collaborating
Communication
Great Initiative
SOFTWARE
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Analytics
Android
Macintosh
Microsoft Office Suite
Art Design
EXPERTISE
Troubleshooting
End User Training & Support
Scheduled & Ad Hoc
Maintenance
Root Cause Analysis
System Implementation
Detailed Documentation
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