Management/Customer Service/Entry Level/Administrative
Resume:
Karen Medley
Bassett, VA *****
Home: 276-***-****/Cell: 276-***-****
********@*****.***
Summary: Customer service experience as well as management experience; owned a business for 5 years which involved retail sales, advertising, management and marketing; put forth 100% to complete a task and am a team member. I have experience in MS Office, as Coordinator as well as Supervisory.
Experience: Wells Fargo Roanoke, VA
Financial Crimes Specialist Jan. 2016-Present
Fraud/Non Fraud Claims
Customer Service
Inbound/Outbound Calls
Customer Resolution
Regulation E Guidelines
Company Knowledge Base
Up-Training
Crediting/Debiting Customer Accounts
TeleTech Work@Home Englewood, CO
Customer Service/Chat Representative Nov. 2014 – Dec. 2015
Various Client Projects
Customer Service
Computer Navigation
Motivation for Members
Customer Knowledge Base
Up-Training
Kelly Services Troy, MI
Customer Service Representative Dec. 2014 – March 2015
Wellpoint/Anthem
Customer Service
Billing & Payments
Computer Navigation
MS Office
Public Partnerships Glen Allen, VA
Attendant July 2014 – Nov. 2014
Personal assistant
Meal preparation
Housekeeping
Meet individual needs
Days Inn of Martinsville Ridgeway, VA
Desk Clerk July 2013 – Nov. 2013
Customer Service
Check In/Check out Guests
Hotel Software Navigation
Register/Handling Hotel Monies
Office/General Housekeeping
Healthcare Services Group Bensalem, PA
Manager in Training July 2012 – Oct. 2013
Manager Trainee for Housekeeping and Laundry Services
Training for Administrative Duties
Working in various Nursing Facilities within Virginia District
National College Martinsville, VA
Student Nov. 2011 – May 2012
Student at Martinsville, VA Campus
Completion of A.S.Degree, Business Administration Management
ICF International Martinsville, VA
Operations Center Agent June 2011 – Nov. 2011
Processor of Rebates for Energy Efficient Appliances
HVAC Processor
Outbound call Surveys
Proficiency in computer navigation and company software
Researched customer applications to ensure accuracy
Approved and completed rebates for customers to receive checks
Up-Training for latest Updates
National College Martinsville, VA
Student Dec. 2008 – July 2011
Student on Campus, Martinsville
Classes for Associate Degree in Business Administration Management
Beauti Lounge Collinsville, VA
Hairstylist June 2009 – March 2011
Build own clientele base and provide styling needs by appointment only
Customer service/Self Employed
Retail
Inventory
Opening/Closing of salon
International Speedway Corp. (Americrown) Daytona Beach, FL
Suite Manager/Bartender/Server (Seasonal) April 2007 – Oct. 2009
Provided superior customer service
Sales
Managing suite catering to race fans
StarTek, Inc. Collinsville, VA
Customer Service Representative (Nov. 2007 – April 2008) Nov.2008 – March 2009
Answered a high volume of customer service calls each day
Gathered information, researched/resolved inquiries, and logged customer calls
Ensured quick and efficient call resolution times while providing professional and excellent customer service
Performed administrative duties in a call center setting, such as data entry and records management
Completed, processed, and maintained applicable paperwork and records
Explained billing options and helped customers customize billing options for the most cost effective plan
Ordered equipment and provided troubleshooting of equipment
Results, Inc. Stuart, VA
Customer Service Representative (April 2007 – Oct. 2007) June 2008 – Oct. 2008
Improved customer service, computer, and telephone communication skills
Entered customer data and navigated multiple computer programs/windows
Answered customer calls dealing with Medicare/Wellcare Insurance
Member Benefits / Claim Status
J.C. Penney Salon Martinsville, VA
Hairstylist April 2000 – Nov. 2000
Provided customer service
Sales
Opening/Closing of business
Creative Hair Design Martinsville, VA
Owner/Stylist June 1994 – Jan. 1999
Owner of hair and tanning salon
Marketing
Management/Supervisory
Retail
Inventory
Coordinator
Education: National College Martinsville, VA
A.S., Business Administration Management Dec. 2008 – Feb. 2012
Computer
Skills: Microsoft Office: Word, Excel, Access, PowerPoint, And Outlook
References: Elizabeth Hill
Collinsville, VA, 24178
Jennifer Craig
Bassett, VA 24055
Ginger Painter
Spencer, VA 24165
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