Karen Medley

*** ****** *****

Bassett, VA *****

Home: 276-***-****/Cell: 276-***-****

acx202@r.postjobfree.com

Summary: Customer service experience as well as management experience; owned a business for 5 years which involved retail sales, advertising, management and marketing; put forth 100% to complete a task and am a team member. I have experience in MS Office, as Coordinator as well as Supervisory.

Experience: Wells Fargo Roanoke, VA

Financial Crimes Specialist Jan. 2016-Present

Fraud/Non Fraud Claims

Customer Service

Inbound/Outbound Calls

Customer Resolution

Regulation E Guidelines

Company Knowledge Base

Up-Training

Crediting/Debiting Customer Accounts

TeleTech Work@Home Englewood, CO

Customer Service/Chat Representative Nov. 2014 – Dec. 2015

Various Client Projects

Customer Service

Computer Navigation

Motivation for Members

Customer Knowledge Base

Up-Training

Kelly Services Troy, MI

Customer Service Representative Dec. 2014 – March 2015

Wellpoint/Anthem

Customer Service

Billing & Payments

Computer Navigation

MS Office

Public Partnerships Glen Allen, VA

Attendant July 2014 – Nov. 2014

Personal assistant

Meal preparation

Housekeeping

Meet individual needs

Days Inn of Martinsville Ridgeway, VA

Desk Clerk July 2013 – Nov. 2013

Customer Service

Check In/Check out Guests

Hotel Software Navigation

Register/Handling Hotel Monies

Office/General Housekeeping

Healthcare Services Group Bensalem, PA

Manager in Training July 2012 – Oct. 2013

Manager Trainee for Housekeeping and Laundry Services

Training for Administrative Duties

Working in various Nursing Facilities within Virginia District

National College Martinsville, VA

Student Nov. 2011 – May 2012

Student at Martinsville, VA Campus

Completion of A.S.Degree, Business Administration Management

ICF International Martinsville, VA

Operations Center Agent June 2011 – Nov. 2011

Processor of Rebates for Energy Efficient Appliances

HVAC Processor

Outbound call Surveys

Proficiency in computer navigation and company software

Researched customer applications to ensure accuracy

Approved and completed rebates for customers to receive checks

Up-Training for latest Updates

National College Martinsville, VA

Student Dec. 2008 – July 2011

Student on Campus, Martinsville

Classes for Associate Degree in Business Administration Management

Beauti Lounge Collinsville, VA

Hairstylist June 2009 – March 2011

Build own clientele base and provide styling needs by appointment only

Customer service/Self Employed

Retail

Inventory

Opening/Closing of salon

International Speedway Corp. (Americrown) Daytona Beach, FL

Suite Manager/Bartender/Server (Seasonal) April 2007 – Oct. 2009

Provided superior customer service

Sales

Managing suite catering to race fans

StarTek, Inc. Collinsville, VA

Customer Service Representative (Nov. 2007 – April 2008) Nov.2008 – March 2009

Answered a high volume of customer service calls each day

Gathered information, researched/resolved inquiries, and logged customer calls

Ensured quick and efficient call resolution times while providing professional and excellent customer service

Performed administrative duties in a call center setting, such as data entry and records management

Completed, processed, and maintained applicable paperwork and records

Explained billing options and helped customers customize billing options for the most cost effective plan

Ordered equipment and provided troubleshooting of equipment

Results, Inc. Stuart, VA

Customer Service Representative (April 2007 – Oct. 2007) June 2008 – Oct. 2008

Improved customer service, computer, and telephone communication skills

Entered customer data and navigated multiple computer programs/windows

Answered customer calls dealing with Medicare/Wellcare Insurance

Member Benefits / Claim Status

J.C. Penney Salon Martinsville, VA

Hairstylist April 2000 – Nov. 2000

Provided customer service

Sales

Opening/Closing of business

Creative Hair Design Martinsville, VA

Owner/Stylist June 1994 – Jan. 1999

Owner of hair and tanning salon

Marketing

Management/Supervisory

Retail

Inventory

Coordinator

Education: National College Martinsville, VA

A.S., Business Administration Management Dec. 2008 – Feb. 2012

Computer

Skills: Microsoft Office: Word, Excel, Access, PowerPoint, And Outlook

References: Elizabeth Hill

276-***-****

Collinsville, VA, 24178

Jennifer Craig

276-***-****

Bassett, VA 24055

Ginger Painter

276-***-****

Spencer, VA 24165

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