Raghavan Murali

Woodstock, GA - *****

1-727-***-****

acx1vs@r.postjobfree.com

LEAD BUSINESS ANALYST

PROFESSIONAL SUMMARY:

Business Analyst with over 15 years industry experience in business data modelling, software requirement analysis, process modelling, mapping process flows and quality assurance skills using different methodologies, mainly OOA, OOAD and UML.

Multiple domain knowledge with emphasis on Business Requirements, Functional Requirements, Revenue Cycle Management and Regulatory Compliance.

Well versed in project management tool (MS Project) for monitoring milestones, status reporting, and planning & resource allocation.

Extensive knowledge of all phases of the software development life cycle (SDLC) and the iterative Rational Unified Process (RUP) using Waterfall and AGILE methodologies.

Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.

Create User-stories & Acceptance Criteria, Wire-frames and Process-flow diagrams.

Rich experience in requirements gathering, requirements documentation and requirements management for software projects as well as process improvements.

Strong communication, problem solving, organizational, interpersonal, presentation, training and mentoring skills.

Prominent Clients: US Department of Veterans Affairs; Indiana State Department of Health; ODH - Ohio Department of Health; AFLAC; CDC - Centers for Disease Control and Prevention; Bank of America; Macys and E&Y - Ernst & Young.

TECHNICAL SKILLS:

Business Tools: Requisite Pro, MS Visio, MS Project, MS Access, MS Office Suite, Crystal Reports, HP Application Lifecycle Management, Microsoft TFS and OneNote

Business Skills: Business Process Analysis, Requirements Definition, Gap Analysis, Use Case Modelling & Analysis, Business Environment & Market Research Analysis.

Methodologies: RUP, OOAD, UML & Business/Data Modeling, Waterfall and Agile.

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

EDUCATION :

MBA Cochin University of Science & Technology, India

Graduateship in Indian Institution of Industrial Engineering, India

Industrial Engineering

DETAILED EXPERIENCE:

EY - Ernst & Young, Alpharetta, GA Apr 2014 – Present

Job Title: Lead Business Analyst

EY is one of the Big-4 Consulting Services firms in the world. I am part of the IT Services Team, supporting the Americas Tax portfolio of EY for (1) Business Incentive Credit Services Project and (2) Passive Foreign Investment Company (PFIC) Analyser project. In my role as the Lead Business Analyst, my responsibilities include:

Coordinate between Business Stakeholders and DEV / QA teams

Mentor and guide a team of Business Analysts assigned to individual modules

Define Scope, gather and document Requirements through JAD sessions and interviews, walk-thru and Elaboration-session presentations.

Create process flow diagrams, wire-frames and use cases in documenting Functional Requirements.

Maintain Back-log of Features, Create User Stories and Acceptance Criteria.

Maintain RTM – Requirements Traceability Matrix

Address queries from Development and QA teams thru triage calls

Participate in resolution process of defects logged in HP Application Life Management tool.

Macys Systems and Technology, Johns Creek, GA Sep 2012 – March 2014

Job Title: Lead Business Analyst

Macys Systems and Technology (MST) is the IT infrastructure division of Macys Inc., one of the largest in the retail sector in USA. In my role as the Lead Business Analyst, my responsibilities include:

Planning and documenting the infrastructure related requirements for projects within MST

Coordinating between infrastructure teams and application teams

Act as a Team Lead to mentor and motivate the team of Business Analysts

Defining Scope, Gathering/Documenting Requirements thru JAD sessions and interviews to create Use-cases/User-stories and Acceptance Criteria, Supporting PMO with implementation planning schedules, Preparing Test Plans, Extending Hyper-Care support and Verification & Validation documents for project turn over.

RECALL Corporation, Norcross, GA Feb 2011 – Aug 2012

Job Title: Senior IT Analyst

Recall Corporation is an industry leader offering Document Management, Data Protection and Secure Destruction Services.

In my role as a Senior IT Analyst, my responsibilities include:

acting as an interface between the Business and Technology teams

gather new requirement details thru discussions, JAD sessions and analyse, research and document business requirements, with supporting process-flow / swim-lane diagrams

present justification to obtain capital expenditure approvals

guide the development team with wire-frames and walk-thru presentations

Prepare test plans and test scripts and facilitate UAT sessions.

prepare roll-out plans & user training sessions

BANK OF AMERICA, Tucker, GA Aug 2008 – Jan 2011

Job Title: Business-Technology Integration Specialist

Health Logic Systems Corporation (HLSC) is a recently acquired division of Bank of America (BAC)

HLSC Remediation project involves building a new system to conform to the Bank’s standards, look and feel and complying with statutory regulations.

Joined the Remediation Project Team on a Contract assignment thru Sapphire Technologies (mentioned below) and subsequently was hired to a full time position.

In my role, my responsibilities include:

Acting as an interface between LOB (Line of Business) and Technology teams

Develop a broad understanding of the Legacy system, document current-state process in order to facilitate incorporation of features and functionalities into the new system as well as to provide training to Business Users on the similarities and differences in functionalities of the Current and Future-state systems.

Acting as an SME on the Advanced Platform (Remediated new system) drawing on my understanding of the Functional Requirements and the design documents

Providing training and documentation support to LOB and Service teams

Analyse new requirements thru discussions & research and documenting changes required in the new system thru appropriate documents – logging defect / enhancement tickets in HP Quality Center

Assisting in Client migration from the Legacy to the new system

Uploading the design documents into Rational Requisite Pro and establishing Traceability

Actively participating in Transition Projects to facilitate smooth transition

SAPPHIRE TECHNOLOGIES, ALPHARETTA, GA May 2008 – Aug 2008

CLIENT: BANK OF AMERICA, Tucker, GA

Position: Business Analyst

Health Logic Systems Corporation (HLSC) is a recently acquired division of Bank of America (BAC)

HLSC Remediation project involves building a new system to conform to the Bank’s standards, look and feel and complying with statutory regulations.

In my role as a Business Analyst, my responsibilities include understanding the Functional Requirements from the Business Users and the Business Requirements document and prepare the High Level Design Document; assist in the preparation of the HTML Prototype and associated documentation for Low Level Design, Test Plans, and Test Scripts etc.

TEK Systems, Atlanta, GA Feb 2006 – April 2008

CLIENT: Centers for Disease Control and Prevention, CDC, Atlanta, GA

July, 2006 – April 2008

Position: Business Systems Analyst

CDC is a very large Federal Government Agency under the Department of Health and Human Services, spearheading research and several hundred projects valued at billions of dollars. I was part of the Bio-Terrorism Emergency preparedness team involved in integrating the various LIMS – Laboratory Information Systems across State Public Health Laboratories, other federal and state agencies partnering with CDC and vendors.

My responsibilities include:

Preparation of Business Requirements document for LIMS Integration

Development of the Quick Response architecture in the event of a Pandemic Avian Influenza outbreak.

Terminology Rationalization and Vocabulary Harmonization for the Public Health Laboratories Interoperability Project, PHLIP.

Establishing LIMS Integration Workgroup and Vocabulary Sub-group comprising of subject matter experts from various State Public Health Laboratories and facilitate bi-monthly meetings and presentations for the group.

Facilitate monthly Change Control Board meetings and coordinate collection, preparation and presentation of Change Request Forms to the Change Control Board and follow thru with their implementation.

Achievements / Contribution:

oBy introducing a different format & procedure, brought about wider participation in the Work group and Vocabulary subgroups

oBy proactively following up on the implementation of assigned issues that were approved by the Change Control Board, significantly increased the percentage of change implementations in two quarters, compared to the previous year.

CLIENT: AFLAC Insurance, Columbus, GA

Feb, 2006 – June 2006.

Position: Business Analyst

AFLAC has launched an ambitious legacy modernization and automation of the New-Business Acquisition process. My role as a Business Analyst was to review the New-Business Acquisition process to identify the sub-systems suitable for transformation and technology upgrade; Introduce business process improvements for productivity enhancements; Prepare a Business Requirements Specification document detailing the process of completing the Insurance Applications on-line using the web based browser; Review & Approval / Denial by the Undertaking department and processing the applications for issuance of insurance policies.

Achievements / Contribution:

oBy introducing an iterative methodology and using wire-frames for Prototyping approvals, cut down the pilot-project duration by 30%

ACRO Service Corporation, Livonia, MI. July 2002 – Jan 2006

CLIENT: Dept of Veterans Affairs, V A Medical Center, Bay Pines, FL.

Feb, 2005 – Dec 2005

Position: Business Systems Analyst

V A was in the process of implementing a new Patient Financial Services System PFSS. I was part of a large team responsible for designing a Roll-back strategy and plan for the Pilot project; perform analysis on the Re-Engineering initiatives of the Ancillary Services from the Legacy Mumps environment to an Enterprise COTS Billing System and Health-e-Vet Portal.

CLIENT: OHIO Department of Health, Columbus, OH. (ODH)

March 2004 – Jan 2005

Position: Sr. Business Analyst

I was part of the core team responsible for two of the projects for the Bureau of Vital Statistics at ODH, namely: Electronic Death Registration System (EDRS) and Integrated Public Health Information System (IPHIS).

CLIENT: Indiana State Department of Health, Indianapolis, IN. (ISDH)

July 2002 – Feb 2004

Position: Sr. Business Systems Analyst

ISDH was developing a HIPAA compliant Agency wide Claims processing and Administration System, ACAPS, for the various programs run by the state. I was part of the ACAPS HIPAA team, responsible for one of the programs, namely HIV Medical Services Program. HIVMSP receives Federal Grant and avails insurance from a High Risk Pool for its members. The ACAPS system takes care of the Eligibility and Enrolment Process, EDI transactions, Claims processing, generation of all letters and reports for the HIVMSP.

Platform: ORACLE 9i, Oracle Forms

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