TIMOTHY CLELAND

Plymouth, MA C: (***) *** – **** acx1v6@r.postjobfree.com linkedin.com/in/timcleland78 PROFILE

Award winning track record of increasing profitability. Skilled at problem solving, staff retention and people development. Ability to think out of the box with innovative marketing techniques, labor control practices and hiring strategies. QUALIFICATIONS

ServSafe exp. 11/21 MS Office Suite Microsoft Exel Allergen certified exp 11/21 Microsoft Word Power Point CAREER HIGHLIGHTS

OPERATIONS MANAGEMENT - Produced the top profiting restaurants through careful review of COG, labor line and expense lines. Implemented new menus. Accurate in payroll entry and processing. Generated accurate sales forecasts on weekly and monthly basis. Ability to formulate budgets. Accountable for execution of all catered events for banquet facilities. Final accountability for all aspects of sales and profitability including P & L management. Oversaw three separate properties for Rock Bottom restaurants as the City Manager for the Boston region. Accountable for development and implementation of all local restaurant marketing. Coordinated all capital expense requests and allotment for various operations. Administered all accounts payable.

CUSTOMER SERVICE - Responsible for training and service standards. Coordinate the hiring process within each unit. Point person on guest interaction, customer correspondence and resolution to guest complaints. Composed annual business plan, competitive review and quarterly marketing plans. Initiated guest outreach through Constant Contact communications. PROFESSIONAL DEVELOPMENT - Coordinated team building events with Pine Street Inn & Greater Boston Food Bank leading the team in serving dinners and donated food. Delegated and followed up on job responsibilities of the management team, created rotated, quarterly organizational charts. Trained newly hired managers prior to placement in various locations. Ensured developmental compliance of assistants via follow up on assigned tasks and ongoing one on one meetings. PROFESSIONAL EXPERIENCE

Fire + Ice Boston, MA 11/14 - 7/16

General Manager

Turners Yard Pembroke, MA 05/13 - 08/14

General Manager

McCormick & Schmick's Boston, MA 10/12 - 05/13

General Manager

Five Napkin Burger Boston, MA 03/11 - 02/12

General Manager

Piccadilly Pub Foxborough, MA 06/08 - 10/11

General Manager

Rock Bottom Restaurants Boston, MA & Chicago, IL 10/98 - 01/08 Senior Managing Partner

EDUCATION

Illinois State University Normal, IL

Bachelors of Science - Psychology

AWARDS

General Manager of the Year - Rock Bottom Restaurants 2000 Top Profit Achievement - Rock Bottom Restaurants 1998, 1999, 2000, 2001 Piccadilly Pub Restaurants 2009