Customer Service Manager

Michael J

Michael J. Cosby, Sr.

**** ******** *****

Forest Heights, MD 20745

301-***-**** (Home) / 301-***-**** (Office)

acx1v4@r.postjobfree.com

Objective:

To acquire a position which utilizes my customer service and information support service experience within a team based environment, with an opportunity for advancement.

WORK EXPERIENCE

August 2007 to Present

The Maryland National Capital Park and Planning Commission (M-NCPPC)

Office of the Planning Director/Copy Center

14741 Governor Oden Bowie Drive, Upper Marlboro, MD 20772

Jessica Jones 301-***-****

Senior Clerical/Inventory Operator Assistant

• Daily delivery and retrieval of mail to all M-NCPPC locations (headquarters and field sites) utilizing the Commission vehicle fleet.

• Provide high-speed reproduction and printing, Docutech, Docucolor, and operation of general binding/printing equipment.

• Coordinate Planning Commission weekly public forums and hearings by setting up conference areas’ audiovisual, computers, laptops, sign-in sheets, etc.

• Prepare individual Commissioner Refreshments, hearing notebooks and working papers.

• Responsible for the upkeep and over all maintenance of all Commission fleet vehicles.

• Interface with Chair, Co-Chair, individual Commissioners, the general public, attorneys, etc. during the Planning Board Forum.

• Perform inventory management and purchasing duties for the vehicle fleet, pre conference supplies and office/production supplies.

June 2005 to February 2007

Canon U.S.A. Life Sciences, Canon Business Solutions

2110 Washington Blvd., Suite 300, Arlington, VA 22204

Shelley Myles 202-***-****

Production Operator/Site Rep Mail & Distribution Services

• Provided a full service reprographic function and performed routine maintenance of copy machines.

• Conducted day-to-day inventory of supplies, daily receiving, sorting, delivery, pick up and processing of all mail and distribution service items which included United States Postal Service(USPS) as well as track courier, FedEx, UPS, Certified Mail, bulk mail items.

• Reconciled purchase orders requests and contacted vendors to ensure proper delivery of services rendered.

October 2004 to March 2005

Sir Speedy Printing, Copying and Digital Network

1212 G Street, NW, Washington, DC 20005

Ella Pitts 202-***-****

Customer Service/Assistant Manager

• Responsible for receiving customer requests for the production of printed materials using state-of-the-art equipment at the country’s largest printing, copying, and digital network.

• Responsible for the operation of a full service copy center including accounts receivables, banking, billing and sales of the company’s services.

• Coordinated the day-to-day print job estimating and tracking for a wide range of clientele including large and small businesses, legal firms, associations and state, local and federal governments.

• Communicated with all levels of personnel via telephone and by e-mail. Worked both independently as well as part of a team.

• Proficiently operated and maintained the Canon and Xerox color and black and white copiers.

January 2001 to October 2004

Xerox Business Services

Washington, DC

Account Associate

• Executed daily operations of inspecting all Federal Communication Commission (FCC) owned Xerox copiers; including maintaining an accurate record of inventory at all times, examining copier errors providing basic non-electrical repairs to malfunctioning machines and running diagnostic system checks to ensure completeness of repairs.

• Prepared detailed monthly reports of machine copies per unit for billing purposes.

• Maintained work procedures, prepared work schedules and expedited workload for scheduled and unscheduled repairs.

• Reported to regional manager on matters pertaining to condition and usage of all Xerox equipment housed at FCC.

EDUCATION

1992

Prince Georges Community College, Largo, MD

Business Owners Success Series (BOSS) Video Production Curriculum Certificate

1975–1977

Albany State University, Albany, GA

Major: Business Management 45 Credit Hours

Certifications:

Defensive Driving Course M-NCPPC, September 2007

First Aid Course - Standard FA, CPR & AED M-NCPPC, February 2008

CPR Course - Standard FA, CPR & AED M-NCPPC, February 2008

REFERENCES FURNISHED UPON REQUEST

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Michael J. Cosby, Sr.

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