Customer Service Sales
Resume:
Karen J. Juszkiewicz
Laurens, SC 29360-5612
EDUCATION: Rochester Business Institute, Rochester, NY.
AAS in Data Processing / Accounting.
GPA 3.8 Dean’s List.
US Foodservice Headquarters, Greenville, SC.
SPL/DPL Training
US Foodservice Headquarters, Greenville, SC.
Discoverer Training
Johnston Community College, Smithfield, NC.
Access 2002
SKILLS: Microsoft Office Access SPL/DPL Training
Data Warehouse Detail Sales Discoverer
PeopleSoft PRISM SmartDock
EXPERIENCE:
5/10 – 2/16 US Foods – Senior Buyer – Forecast orders based on promo indicatives and demand as needed. Update and maintain pricing based on Customer contracts and vendor information. Communicate with operations, management, and transport to improve customer service. Track orders until receipt. Monitor Inventory Levels for maximum turns, service level, manage DIO. Assist other buyer when time allows. Advise logistics of freight income possibilities.
4/06 – 4/10 North Star Foodservice – Product Line Manager – Forecast orders based on promo indicatives and demand as needed. Update and maintain pricing based on Customer contracts and vendor information. Communicate with operations, management, and transport to improve customer service. Track orders until receipt. Monitor Inventory Levels for maximum turns, service level, manage DIO for at least 5 North Star divisions. Assist other managers when time allows. Advise logistics of freight income possibilities.
1/05 – 4/06 US Foodservice – E & S Buyer – Create, update and receive special order POs, work with NDG system and staff regarding discrepancies or concerns, manage all aspects of NDG returns, create Cost changing POs for Discontinued Items, maintain and distribute weekly Discontinued list.
7/00 – 12/04 US Foodservice – SPL Coordinator – Create, update and maintain SPL’s, DPL’s, TCL’s, FPL’s and worksheets, enter Allowance Tracking programs and key manual billings for Vendor billbacks, examine Order Exception report for Gross Profit problems on a daily basis, analyze salesman Gross Profit report daily for problems, advise executive staff of findings through e-mail, complete sales Gross Profit analysis daily and distribute to executive staff, request worksheets, order guides and stock paper from Data Processing for DSR’s, DSM’s, customers and other branches, update and maintain Laser Print program for customer order guide mailings, create, update and maintain Ecolab contracts, verify rebates received from Ecolab, responsible for distributing petty cash and maintaining a specified balance, supply vendors with requested invoice copies and resolve any concerns they may have.
6/99 – 6/00 PYA, Monarch, Inc. – Chain Sales Coordinator – Contacted Chain Sales customers regarding all aspects of their account including but not limited to past due balances, short pays and returned checks, placed past due customers on scheduled pay plans and followed through with Customer Service and Accounting during entire pay back process, organized Kids Pak mailings including taking customer orders and providing Customer Service with prepared and sorted data, contacted customers for Fruizle orders, submitted special orders to Buyer and keyed orders for delivery, worked closely with Customer Service and Accounting departments relating to customer inquiries, assisted Chain Sales Representatives with requested tasks, Conducted customer courtesy calls and followed up on customer concerns.
12/98 – 6/99 PYA/Monarch, Inc. – Lead Accounts Receivable Clerk – Assist other clerks with complicated customer research, enter Journal Entries for General Ledger, responsible for Raleigh branch, cover for co-workers on sick leave, assist other PYA branches, retrieve money bags and salesperson deposits from safe, also all duties listed for Accounts Receivable Clerk.
9/96 - 11/98 PYA/Monarch, Inc. –Accounts Receivable Clerk – Assist customers with all aspects of their account, post money to accounts including COD’s, issue debits and credits, issue sales tax credits, research short pays and over pays, maintain customer accounts, responsible for approximately 700 accounts, assist Driver Check-In when needed, assist with deposit when needed.
3/95 - 9/96 PYA/Monarch, Inc. – Computer Operator – Assist salespeople with customer invoices, product code research, maintain Driver Manifest daily, print, package and distribute invoices for drivers, print and distribute daily, weekly and monthly reports, set up Detail Sales programs, answer all incoming calls after business hours.
2/90 - 12/94 Superior Temporary Offices – System Key Operator II – Conducted software validation on the DT135 and DT90 printers for Xerox Corporation, logged result on PC for analysis, interfaced with software engineers investigating the software problems encountered, used various software for creating and sending documents via network, interfaced with Test Engineers to create, maintain and publish matrices for testing purposes, conducted training of incoming personnel.
9/81 - 2/93 RGIS Inventory Specialists – Inventory Counter – Was responsible for supervising up to 30 auditors during the course of an inventory, scheduled 8 to 10 team members for upcoming inventories, operated a computer / calculator to figure retail inventory levels, transmitted inventory information via modem of laptop computer.
AWARDS: Received recognition as an Outstanding Team Player by fellow U. S. Foodservice Associates
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