Office Assistant, Secretary, Clerk, Customer Service

CYNTHIA VONTOBEL

*** ********* *****, ***********, ** 05301 (H) 802-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

I have worked in offices since high school; altogether I have over 20 years experience and have accumulated hands-on knowledge and many skills. I have had jobs in fields of construction/ contractors, architecture, insurance and worked for advertising reps for magazines. I have held the position of a one-girl office which tells you that I can do just about all that is required. I love office work and dealing with people. I am a fair minded person who takes pride in her performance. I am an organized and efficient hard worker. Most of all, I am willing to learn and I am a fast learner. My goal has always been to be an asset to the people I work for. SKILLS

70 wpm typing speed, Professional phone etiquette, Excellent communications skills, Customer Service-oriented, Planner and coordinator, Filing and data archiving, Accounts Receivable and Payable, Invoice processing, Accounting familiarity, Works well under pressure, Flexible, Willing to learn, Dependable and Pleasant demeanor

WORK HISTORY

MARCH 1998-JULY 2007Executive Administrative Assistant WAGNER Pools 750 Wordin Avenue The first step to building an in-ground pool is getting a Building Permit which is a long and involved process. Because of my ability to read architect plans and knowledge of working,within municipal departments, I was able to get the Building Permit approved quicker than usual. During that process and all through the construction I kept communication lines open with everyone involved to enable the job to proceed more smoothly.

I printed blueprints to be distributed in the field. I notified electrician when it was time for his part of the job. I ordered the propane tank when applicable and delivery of same. I ordered pool coping and decking according to contract. I kept a daily log of each job. All data was entered in the computer and posted on a Job Progress Board. I assisted Sales by investigating properties for realtors. Realtors needed to know boundaries of property in order to assure their clients that a pool installation was possible.

After the pool is completed the law requires a Certificate of Occupancy to be obtained by the homeowner and in certain situations I obtained it for them. I had strong contact with home owners, architects and engineers. Kept the files up to date. Very heavy paperwork and phones. Lots of travel time. I usually worked on four or five pool permits at the same time. My goal and my challenge was to get the Building Permit as quickly as possible and to help keep the job running smoothly. APRIL 1994-MARCH 1998Secretary/Receptionist All American Pools & Spas 10 Vantassel Court, Norwalk, CT 06851I was secretary/receptionist to the President and three Service Managers. Very heavy customer service and typing. Typed proposals, contracts, job change orders, invoices and general correspondence, reorganized file system.

I initiated and composed a "Pool Code Requirements" file system covering surrounding towns plus a coordinating "Traveling Code Notebook" for the President and General Manager. This Code Notebook gave step by step instructions for individual town requirements to acquire a Pool Permit. I prepared various "Information Report Sheets" for the "Media Kits" and constantly updated them for sales leads. I assisted Accounting with problem invoicing and did accounts receivable and payable. Processed and distributed mail. Assisted the President in composing letters and in certain instances, assisted the President in acquiring the Building Permit. In my spare time I cleaned the offices. AUGUST 1986-APRIL 1991Secretary/Office Manager Municipal Government, Department of Public Works 10 Renshaw Road, Darien, CT 06820 This department was in charge of the refuse area, streets and sidewalks, fencing, property line questions, town property maps, and was basically the complaint department for the town. I had the responsibility of continual contact with the public, either walk-ins or by phone, to handle request for information or complaints. I was in charge of personnel records and payroll for no less than 30 employees. Updated the entire file system. I issued Street Opening Permits and Refuse Disposal Permits for both commercial and residential and was in charge of the cash and reported to accounting. I did invoicing, accounts receivable and payable and interacted with accounting and various departments as needed. When necessary I hired, trained and supervised clerks. I was involved in initiating(1989) Recycling and Hazardous Waste Programs and educating the public. This job was an education on how the various Municipal Departments work and I enjoyed the people contact.

MAY 1991-JUNE 1993Administrative Secretary Tapecom Inc. and Golden Circle, Inc. 10 Elm Street, Stamford,CT 06902 Two companies: Tapecom manufacturing cassettes, Golden Circle making music cassettes with a walk-in Recording Studio. I was responsible for accomplishing legal investigations to acquire license and copyright recordings for the music and artwork used on tapes to the Library of Congress. Coordinated payments with accounting. In charge of personnel records for at least 60 employees and in charge of hiring and training the receptionist. Reorganized and updated the file system. I took Minutes at weekly staff meetings. Did correspondence for President and Managers. Checked on the progress of the artist as instructed by the President. Cleaned the Presidents office in my spare time. At the time I was in a band(singer) myself and thought this job was interesting but it did not keep me busy enough. JULY 1993-JUNE 1995Secretary Alvah Jessup & Son Research Drive, Stamford, CT 06906 This is a plumbing and heating contractor company. They contracted large installations and also did a smaller customer service business. Heavy customer service calls (average 75 per day) and extremely heavy typing of correspondence, proposals, contracts, change orders,monthly requisitions, invoicing, union reports and insurance claims for the President and engineer. I did payroll for at least 20 employees. Opened and distributed mail. Ordered office supplies while adhering to a strict budget. In charge of filing system and assisted the office manager in her duties. Left for a better position. EDUCATION

1959High School Diploma:Stamford High School, Strawberry Hill Avenue, Stamford, CT 06902Certificate of Completion from Career Track Seminar of "How to Deal with Difficult People"completed.

HOBBIES

Reading, mostly mysteries, Knitting, Going places in a car that I have not been to (taking rides), exploring Natural Museums, Singing in Church and I like to Clean.

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