IT Support
Resume:
IVAN BURRELL
**** ********* *****, ******** **., 75181
*******@**.**.***
https://www.linkedin.com/in/ivan-e-burrell-i-37898465
PROFESSIONAL SUMMARY
Experienced information technology professional with a proven track record success providing continual process improvement and optimal customer service enhancements now seeking to leverage my broad array of skill sets, knowledge, and experience to produce cost-effective, time sensitive solutions across various enterprise landscapes hosting mission critical applications. I am proficient in multiple IT areas including security administration, operations engineering, technical architect, database administration of relational database [ Sybase and Informix] management systems, mid-level Unix systems administration [ HP-UX, IBM’s AIX, Solaris, and Red Hat Linux] operating systems. Technical skills include computer operations, systems administration, technical support, desktop support, network administration, and business systems analysis to mention a few. I am proficient with all versions of windows operating system ranging from Window XP to System 7. Strong knowledge of life-cycle development processes, relational database methodologies, change management, and ITIL Service Management methodologies.
EDUCATION Bachelors in Science – Business minor CIS, Amberton University, Garland Texas
PROFESSIONAL EXPERIENCE
CompuGain LLC @ Freddie Mac – SW Division (Plano Texas) 8/17/2016 to11/21/16
13241 Woodland Park Drive, Suite 100/ 5000 Plano Prkwy
Herndon, VA., 20171/ Carrollton, TX., 972-***-****
(Operational Support/Access Control Analyst)
Functions as the primary interface between technology infrastructure and specific business/functional areas (e.g., fixed-income, investment management) handling customer and user setup requests. Assists with project work including business unit requirements, project and process specifications, coordinate with project teams and ensure that projects are successfully integrated into business processes. Full use and application of standard principles, theories, concepts, and techniques. Provides resolutions to an assortment of problems. Works under normal supervision and follows directions performing technical analysis and overall adequacy. Primarily intra-organizational with occasional inter-organizational and external customer contacts on routine matters.
Processes MAC Request using (Oracle Identity Manager) for User Self Service, Password Management, Identity Governance, Access Management.
Ability to troubleshoot user related issues within varied mortgage applications.
Ensures proper authorization of user’s access to critical IT resources and financial applications throughout Freddie Mac's enterprise.
Responsible for MAC Recertification using SailPoint and MAC-Vault (Xceedium) systems.
Supports a number of key processes including Identity Life Cycle Management (creation, deletion, modification).
conducting quarterly, semi-annual, and/or annual security reviews on all Freddie Mac deployed financial applications, databases and platforms to ensure access confidentiality, integrity and appropriateness
Has completed internal certification on Information Security Awareness, Privacy Basics, Record Management Basics, Inside Trading Prevention, and Cyber Security Control and Defenses.
TEKSystems@ LHP Hospital Group 6/21/16 to present
2000 Plano Prkwy, Ste 400, Plano Texas, 75038
Access Control Analyst
The Access Control team works closely with business and technical units across the company to create, modify, or terminate user access to various computer systems and applications. The team performs an analysis of employee access to ensure it is commensurate with the users job responsibilities and that the access within and across applications does not result in any segregation of duties conflicts.
Acts as an Access Control analyst to utilize company processes which are designed to maintain consistency of access controls for all applications. This includes, but is not limited to, the following functions: creates, modifies, and removes user access to Active Directory, Microsoft Exchange, McKesson Paragon, McKesson (Horizon) patient Folder, and other McKesson products, EC2000, and many other applications.
Monitoring and analyzing changes to the firm’s application inventories that impact current access control procedures.
Executes regular audits procedures for company’s applications to verify that application access is accurate; removes access if no longer required.
Creates and updates procedures to ensure accuracy of access control creation and maintenance processes.
Use of Quest vWorkspace 7.5 (Quest Workspace Desktop Virtualization) Web Access AppPortral Client to access numerous software applications hosted on LHP’s servers providing seemless remote access to these applications.
Use of Service Now™ for LHP Change Management and Project Management for all ITIL users to log, track, and approve any changes.
Use of Cisco Jabber to facilitate interoffice communications and collaborations.
Use of Citrix Receiver to connect to various desktop services such as thin clients, zero clients, and embedded operating systems.
mRemoteNG v1.72 {Multi-Remote Next Generation} - to view remote connections such as. RDP (Remote Desktop/Terminal Server), VNC (Virtual Network Computing),ICA (Citrix Independent Computing Architecture), SSH (Secure Shell), Telnet (Telecommunication Network), HTTP/HTTPS (Hypertext Transfer Protocol), rlogin, and Raw Socket Connections.
Administration of MS Server 2008R2, 2013R2 environments to facilitate Active Directory changes.
Received in-house certification in Privacy and Information Security Training.
IBM Global Services
2106 Lou Menks Drive, Fort Worth, TX. 76033 7/14/14 to 9/30/15
Infrastructure Operations Analyst (Level 1 & Level 2 Technical support)
As an IBM Global Services consultant daily duties entail providing technical support to the Burlington Northern Santa Fe Railroad Technical Services Operational groups’ Linux/Unix/Windows environment by maintaining the seamless operations of the business’ mission critical infrastructure required to operate its fleet of locomotives and service cars. Duties included but not limited to:
Provided Level 1 and 2 technical supports for all BNSF applications, systems, software and hardware within negotiated Service Level Agreements (SLAs).
Logged all incidents reported via telephone, email, and voice mail with BMC Remedy IT Service Management.
Resolved all incidents reported to the Enterprise Desk in a timely manner in accordance with SLA for heterogeneous environment including AIX, Windows 7, and Red Hat 5/6 issues.
Distributed and dispatched incidents to appropriate support groups via GNM paging tools.
Performed code upgrades and patch deployment via MKS and Marimba toolsets.
Implemented WebSphere scheduled releases and change management items into production environments.
Knowledge of VMWare vSphere for building cloud infrastructure.
Administered service ids, passwords, and security rights for internally developed web-based systems using Hyena, Veritas File Manager, and Active Directory.
Supported DNS and alias management via QIP network management tools.
Bank of America, Dallas TX 3/20/2014 – 7/14/14
Global Access Security Analyst
As a Global Access Operations (GAO)Security Analyst, daily responsibilities include provisioning the set of systems and processes used to identify entities, manage information attributes, and support the real time use of information streams used to support the administration of userids, groups, resources (file and directories) across multiple environments including Unix/Linux, RACF(Resources Access Control Facility), IBM iSeries(AS400), Windows, Oracle, Light Directory Access Protocols (LDAP), Virtual Machine(VM), Teradata, OID, and Network Information Services(NIS) in a global banking infrastructure.
Processed requests generated via Access Management for the provisioning of userids, groups, resources (file and directories) across multiple environments including Unix/Linux, RACF(Resources Access Control Facility), IBM iSeries(AS400), Windows, Oracle, Light Directory Access Protocols (LDAP), Virtual Machine(VM), Teradata, OID, and Network Information Services(NIS).
Active Directory provisioning used to create and modify user and group objects.
Managed Identity and Access Management (IAM) to multi-tiered application and banking systems.
Used Oracle Identity Management for identity verification and access control.
Used BMC Enterprise Security Station/Control SA for mainframe management.
Created work space and personal file space via Active Directory.
Followed SLA’s and best practices in the implementation of all solutions delivered.
Adhered to and ensures that all security and organizational policies are followed per directive.
IDR @ TXU Energy 6/15/2011 – 11/29/2013
16000 Dallas Parkway Addison, TX.
Technical Analyst
As a technical Analyst, daily responsibilities include delivering comprehensive, analytical support services to TXU’s SAP infrastructure (i.e. call center agents and business units (Oncor, EFH Holdings, and Lunminant)on both technical and business issues used in defining, developing, documenting and adhering to operational standards and processes in support of the business infrastructure containing (Sun Solaris 5.10, SunFire E2900, SunFire V890, Windows Server 2003/2008 R2, SunFire T2000, Citrix, Dell Optiplex790, Oracle 11.2.0.2.0, SAP SR/3, Unix, Red Hat Linux, MSOffice 2010, MS Outlook, HP Service Manager, BMC Remedy, Qfiniti, and Livelink).
Responsibilities:
Participated in the execution of enterprise support processes including incident management, problem management, change management, service request management, and asset and configuration management.
Active Directory provisioning and managing in creating user and group objects via Defender.
Provided technical analysis to achieve first call resolutions on emails and phone issues.
Responsible for multifactor authentication and provisioning/ troubleshooting of end users within a Citrix environment leveraging soft, virtual, and physical tokens for enhanced authentication to end points.
Ensured information security within operational processes in all aspects of daily functions by applying industry best practices and standards.
Interfaces with enterprise architects, project managers, line of business managers, infrastructure leads, and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization.
Responsible for application provisioning for SAP, Qfiniti, and Livelink.
Maintained detailed technical documentation (e.g. standards, processes, Run Books).
K-Force Consulting @ AIG Global Services, Ft Worth Tx, 7/14/2010 - 6/15/2011
Alliance Parkway, Ft Worth Texas, 76051
Technical Support
As a technical support resource for the global Technology Service Center, daily responsibilities include supporting systems necessary for AIG to facilitate its business objectives and goals within the following environments: Win2000, WinNT, Win XP, AS/400 Mainframe, Outlook 2003/2007, Dell desktops and laptops, AttacheMate – EXTRA! X-treme – Display 8.0, Active Directory Version: 5.2.3790.0, AWD, Bomgar 10.5.3, CCIV, Novell Console1 (version 1.3.6), Citrix, SAP Logon, Safeboot, Lotus Notes 6.3, LockOutStatus, Encorr, RightFax, Remedy, and ServiceNow.
Provides support services to local and remote agents with hardware, software, application, network/LAN, MS Outlook e-mail, and other infrastructure concerns.
Extensive midrange access provisioning for environments including AS400/Vintela/iSeries environments.
Provided password resets, profile modifications, and account revocations for AS400 mainframe, PC workstation and Novell LAN, Windows, UNIX, and SAP accounts.
Tier 1 support for network, software, and hardware issues employing a functional understanding of NTFS.
Used BMC Remedy and ServiceNow ticketing systems for problem tracking and event verification.
Used desktop remote control tools such as Bomgar and Dameware for issue analysis and resolution.
Administration of Neighborhood Client for Citrix ICA Client software version 5.1.2600.5512 for control, access, and authorization of applications published throughout the enterprise using Citrix ICA Client.
REFERENCES: Furnished Upon Request
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