Manager Management

IT Infrastructure Operations & Change Management Specialist

Infrastructure Technologies Incident, Problem and Change Management

IT Project Management Application Support/Process Improvement

Data Center Management Sox Compliance

RECOGNITIONS AND ACCOMPLISHMENTS

Coordinates access for Managing General Underwriters / Agents (MGUs / MGAs), Third Party Administrators (TPAs), Program Administrators (PAs) to access systems, Networks, VPN access, Terminal Services connections, server hardware and application - Ongoing process.

Blade Enclosure firmware upgrade - Ongoing process.

Electronic Document Solution (EDS) application and infrastructure support- Ongoing process.

Server vSphere & Firmware Upgrade - Ongoing process.

Mainframe PVCS to Subversion source code version control system – Completed in 2015.

Incident, Problem and Change Management module conversion from Service Manager to BMC Footprints- Completed in 2014.

New policy system under duckcreek - Completed Mar 2011.

Citrix/Xen Desktop implementation - Completed May 2011.

Network/Server monitoring tool Argent replacement of SiteScope - Completed October 2011.

PROFESSIONAL EXPERIENCE

OneBeacon Insurance-Canton, MA 1998 - Present

IT Project Manager

Managing technical resources, hosting meetings, assisting with budget, creating and managing project plans. Coordinating with business on scheduling project and change management activities.

Managing PMO and reducing costs and improving project efficiencies through centralized services and by implementing standardization.

Outline project requirements using the business system life cycle, for strategic systems initiatives, including designing internet web pages.

Ensure that all problems are communicated to members of the project team including Technical Analysts, Project Managers and/or Quality Assurance Analysts.

Conduct “lessons learned” session to review positive and negative aspects of project phases

Senior Incident, Problem and Change Management Analyst

Adapt ITIL best practices to achieve business objectives, which are the cornerstone for improving the quality, reliability and maintenance of IT infrastructures.

Prepare Incident, Problem and Change Management policies manual and analyze new software for CM.

Administer rules and regulations for non-compliance changes in production environment.

Review problems and incidents to find root cause and recommend fixes.

Update Configuration Items (CIs) associated with the IT infrastructure – i.e. versions, location, documentation, components and the relationships between them.

Structure and maintain metrics reports for Senior Management

SOX Compliance

Implement SOX compliance rules and regulations throughout the company.

Analyze and coordinate schedule incidents and changes for SOX compliance and potential conflicts.

Complete all documentation, training and daily SOX compliance, including daily Change Review Board sessions and related communications for all environments.

Report to internal and external auditors (PwC).

One Beacon Insurance-Canton, MA 1998-Present

Data Center Migrations

Orchestrate large-scale data center project focused on migrating 2000 servers from Windows 2000 to Windows 2003 domain; completed project on time with zero business disruption.

Program manager for co-location infrastructure projects and activities.

Cloud Migrations

Participate in cloud systems design, feasibility and cost studies and recommend cost-effective cloud solutions.

Administer discovery, user testing and beta programs and feedback prior to each major release.

Manage software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power the cloud environment.

Application Support

ImageNow administrative support. Migrating files between ImageNow physical environments.

Serve as client liaison in translating problem definitions into automated solutions for both mainframe and personal computer applications.

Ensure that applications/systems function properly according to business standards, end-user specifications and requirements.

Participate in walkthrough meetings on the development and/or changes of software.

Vendor Management

Manage call center network projects and vendor relationships.

Develop and implement e-business server network, including contract negotiations with external vendor.

TECHNICAL PROFICIENCIES

Programming languages: SQL, DB2, UNIX, .NET

Web technologies: Net Web, IIS Web Server, Apache Web server

Scripting Languages: XML, HTML/DHTML

Networking: LAN/WAN Administration, VPN, TCP/IP, Novell, system administration and security.

Tools: Windows server, Windows client operating systems, Microsoft Office, Microsoft Outlook, Microsoft Office XP/2003/2007/2010 products including Word, Excel, PowerPoint, Access, Visio, SQL Server, Enterprise Manager, IIS, Vignette, Crystal Reports, IBM JCL, ZEKE/ZEBB, OPSMVS, TMONMVS/CICS, OPTIVITY, ARGENT, ALTEON, TIVOLI, CommVault, NetApps and Automated Library Systems (Megastar).

EDUCATION

January 1997 Business Management University London, England BACHELOR DEGREE IN COMPUTER SCIENCE

September 2009 Vigilant Technologies Foxboro, MA

ITIL CERTIFICATION

REFERENCES

References furnished upon request.

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