Customer Service Representative

SHANAY HALL

Charles Town

St Ann’s Bay P.O.

St Ann

Jamaica, W.I

Telephone: 1-876-***-****

Email: ************@*****.***

Summary:

A hardworking, well-rounded and experienced individual who has worked in the Hotel and Tourism Industry as a Receptionist/Customer Service Representative for over one (1) year,. Main objective is to secure a position that will enable me to use my strong communication skill and customer service background to work with others in order to meet the required goals.

Skills:

Computer skills

Adaptability

Good interpersonal and communication skill

Good listening skill

Able to work in team or independently

Able to find conflict resolution without losing self-composure

Flexibility to work in an ever changing environment

Exceptional ability to stay attentive when dealing with customers

Education:

Year 2002 – 2007

Ocho Rios High School

Ocho Rios, St Ann, Jamaica

CXC Certificate:

Office Administration

Principles of Accounts

Social Studies

Theater Arts

Year 2009

Heart Trust NTA

Retreat Skills Training Centre

Retreat, St Mary, Jamaica

Certificate:

Office Administration

Team Jamaica

Year 2012

The University of the West Indies Open Campus

Ocho Rios, St Ann, Jamaica

Supervisory Management Course:

Certification of Achievement with Credit

Experiences:

Year 2009

Singer Jamaica Limited

Ocho Rios, St Ann, Jamaica

Sales Clerk:

Greet customers upon arrival at the store and ask if they needed assistance.

Answering the telephone

Process sales transactions

Request orders for items that not in stock

Call other stores when necessary to find items when not available

Year 2010-2011

Club Hotel Riu Ocho Rios

Mammee Bay, St Ann, Jamaica

Front Desk Clerk/Customer Service Representative:

Greet guests upon arrival

Check in/ Check out guests

Operate hotel switchboard, take calls and provide information about the hotel

Perform tasks in cashier

Deal with customer complaints and inquiry

Make reservation or extension to a reservation

Answering to emails

Filing

Typing

Directing calls

Interests:

Reading

Travelling

Cooking

Listening to music

Socializing

Reference: Available upon request.

Contact this candidate