Nadine Hearn

***** *******, *******, ** *****, 313-***-****, acx1n8@r.postjobfree.com

CUSTOMER SERVICE ~ RECEPTIONIST – ADMINISTRATIVE ASSISTANT

Summary of Qualifications

Over 5 years of responsible corporate experience as Administrative Assistant with a proven record of accomplishment in the areas of customer service representative, scheduling, data entry, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

Achievements/Awards:

Spearheaded and successfully implemented recruitment program to hire and train personnel.

Increased enrollment by 100%

Maintained production standards for sales

Created a simplified spreadsheet to track and maintain tuition/lunch monies

Pride in Excellence Award – Outstanding Job Performance – (2) years

Skills

Typing 50- 55 wpm

Data Entry 9,000 kpm (Alpha & Numeric)

Software: Exp. – MS Word, Excel, Outlook, PowerPoint

System Programs: Oracle Cloud, SAP, DRMS, Mobile-Eyes

Operating System: Windows 8.1 & 10

Relevant Experience

Facility Associate

Order office, copier, computer and coffee for 3 floors.

Set-up and clean-up for meetings, clients, interoffice and external.

Sort and distribute mail, incoming and outgoing and required to prepare UPS and FedEx mail.

Capable of lifting boxes up to 75lbs, and transporting.

Stocking of all the supplies.

Filing of all interoffice correspondence

Making sure all employees are assigned lockers

I production of out going mail preparation which is done on monthly basis.

Maintenance of (5) kitchens

Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Proficiency in the navigation in screens

Demonstrated ability to meet the needs of patrons

Field phone calls and direct to appropriate parties or take messages

Solicit sales of new or additional services or products.

Receptionist

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Handled office switchboard.

Administrative Assistant

Prepare invoices, reports, memos, letters, financial statements and other documents

Maintain files and retrieve corporate documents, records, and reports

Incorporate statistical information within excel spreadsheet

Compose, type routine correspondence, and reports

Attended meetings to create minutes for distribution

Scheduled and conduct employee orientations and provide tours for clients

Responsible for all entities of program enrollment

Record and calculate child care attendance hours

Project Consultant

Provided total clerical functions, which involves detailed investigation of customer files for cleansing of three (3) different systems, one system is a new system that needed to be monitored and updated with corrected information.

Adjustments was done to invoice payments, along with making sure adjustments are applied to the correct client information, investigated to determine new clients for clarity to create the new.

Monitoring of old clients to insure correct ability.

Employment Temporary

Facility Assistant Associate, APN Consulting Inc, (Willis Towers Watson) - 09/15/2016 – Present

Customer Service/Surveyor, Morpace Inc. 09/01/2016 – 10/15/2016

Contractor Project Consultant, Strategic Operation Solutions, (City of Detroit) - 01/01/2016 – 06/30/2016

Customer Service Representative, (Marketing Associates), 10/1/2014 – 12/31/2015

Administrative Assistant/Customer Service, Softpath Agency, (Evoqua Water Technology) - 09/31/2014 – 07/31/2015

Customer Service Representative, H&R Block, – Seasonal – 01/18/2014 – 04/13/2015

Data Coordinator, Staffing Personne l Unlimited, (Summit Health) – 08/28/2013- 10/06/2013

Appointment Setter, One Source Talent - 05/2012 – 09/2012

Customer Service Representative – Rotator Staffing, (Siemens Industry) – 04/2012 – 08/2012

Clerical Support Specialist, Snelling Staffing, (City of Ferndale) - 10/2011 – 2012

Customer Service/Data Entry, Office Team Staffing, (Renkim), 07/2011 – 10/2011& (Rockwell Medical) - 08/2011- 10/2011

Employment History

Wonder Years, Detroit, MI, Administrative Assistant, 04/15/2014 – 09/2014

Financial Services of America, Warren, MI, Appointment Setter, 08/2012 – 08/2013

New Era Services, LLC, Southfield, MI, Administrative Assistant – 11/2010 – 06/2011

King of Home Repairs, Detroit, MI, Personal Assistant, 08/2007 – 10/2008

St. John Lutheran School, Detroit, MI, Assistant Office Mgr., 10/2004 - 08/2007

Marygrove College, Detroit, MI, Administrative Assistant, 07/2000 – 08/2003

Education:

Business, Marygrove College, Detroit, MI (Credits)

Secretarial Science, Highland Park Community College, Highland Park, MI (Credits)

High School Diploma, General Studies, Northern High School, Detroit, MI (Diploma)

Training:

Customer Service: Apprentice Program – Jewish Vocational Service (JVS), 08/2015 – 10/2015

Computer Microsoft Office Suite 2010 – Jewish Vocational Service (JVS), 08/2013 – 12/2013 – (Certificate)

Facilitation Training (Certificate)

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