Administrative Assistant Customer Service
Resume:
CAROL MOORE
Present Address:
Wauwatosa, WI 53213
Education: Bachelors Degree in Psychology at Ottawa Online Classes Program for Psychology presently on hold. Graduated 12/15/12 with Associates Degree from MATC for Medical Administrative Specialist.
Finished Epic training for Aurora and went live April 1, 2012.
Proficient in Cerner computer application program for last 5 years.
Completed Medical Terminology Course at MATC in December 2001.
Received Certificate in Microsoft 6.0 and Excel 4.0 in 1995 from Milwaukee Indian Manpower Council.
Experience: Patient Service Representative – 1999 – June 2016 Aurora Sinai Outpatient Behavioral Health Department
As of 1/1/2000, 1 girl office, I run the clinic, doing everything on my own.
Greet and arrive patients for appointment
Register new patients
Answer phones, fax medicine refill requests
Temporary Positions with various Agencies around the Milwaukee Area. 9-1996 –1-1998
Most positions were Administrative Assistant positions, which included your basic office duties. This experience leads me to my current job and I’ve been here ever since.
Administrative Assistant – MEIDA – Milwaukee Economic Indian Development Agency 5-1995 –5-1996
Worked with Native Americans and other minorities who were trying to start their own business. The manager helped them with their business plans, educating them on all aspects of starting and running a business.
I did all the word processing and worked with Microsoft Excel 4.0
I did some fieldwork, which included interviewing business owners in the neighborhood. Some questions I asked were how they got started in their business. How the business has been successful and to describe activities on a regular business day.
SASI – 5/1994 – 1/1995 – Administrative Assistant
Learned a lot about 401K and other savings plans
Did filing, faxing, answered phone calls and opened a lot of mail.
Did a great job for a year but company was slowly going out of business.
Milwaukee Indian Health Board – 6/1991 – 7/1993
Word Processor
Typed up all word processing documents for doctors
Helped create flyer about the health clinic
Typed memos for clinic
Answered phone calls
Greeted guests
Set up meetings for staff
Organized special events
Arranged catering for the special events
Found lodgings for out of town guests.
REFERENCES
Herzl R. Spiro, M.D., Ph.D.
Professor Emeritus of Psychiatry
UW-Madison & Medical College of Wisconsin
Joseph J Burgarino, M.D.
1020 N 12th St Suite 401
Milwaukee, Wisconsin 53233
Lance Longo, M.D.
1020 N 12th St Suite 401
Milwaukee, Wisconsin 53233
Donna Roy, NP/Supervisor
1020 No. 12th St.
Milwaukee, WI 53233
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