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Customer Service Manager

Location:
Sherwood, AR
Posted:
December 28, 2016

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Resume:

Kimberly Bonham

**** ********** ****

Sherwood, AR 72120

585-***-****

acx1lw@r.postjobfree.com

COMMUNICATION SKILLS

Excellent communication skills teamed with the ability to develop rapport with employees and peers. Poised and confident in dealing with individuals of all levels. Dedicated to building a highly motivated team aware of their role in improving productivity and quality.

PERSONAL ATTRIBUTES

Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. The ability to form good relationships with both peers and staff is central to my character.

April 2013 Electric Medic (Commercial Electricians Company)

To October 2016 Branch Manager

Design and implement programs to maximize net profit and return on sales.

• Initiate new and improve existing programs to support meeting or exceeding financial performance metrics.

• Monitor customer service levels, and take action to improve service as needed.

• Monitor inventory levels, and promote the sale of obsolete and overstocked material.

• Oversee preparation of branch budget, and monitor actual performance to ensure branch achieves objectives.

• Manage employees, and delegate effectively through key positions.

• Monitor activities to ensure compliance with government regulations and organizational policies and procedures.

• Develop and maintain business relationships with current and potential customers and suppliers.

• Monitor competitive conditions in the territory, and recommend changes as necessary to gain market share in new areas.

• Develop and implement strategic plans to ensure long-term market share and profitability growth.

January 2010 Taylor Heating Inc. (HVAC Company)

To April 2013 Finance / Human Resources Manager

Responsible for all aspects of Finance, human resources, payroll, and direction of administrative staff. Daily routine includes AR / AP, entry of credit card receipts / vendor receipts, banking, credit processing and collections, payroll, workers comp and liability insurances, contract proposals, and customer resolution issues.

Additional responsibilities consisted of preparation of quarterly sales tax, weekly meetings with president of company and General Manager to review expenses and job costing. Prepare reports to reflect company’s profit and loss by entering data into spreadsheets to analyze and help create budgets.

October 2004 BSV Metal Finisher’s (Metal Fabrication Company)

To November 09 Business Operations Manager

Responsible for company finances, human resources, purchasing, and supervision of management staff.

Contributed the following to help ensure the success of the company:

• Bookkeeping, banking, credit approvals, cash flow, and budgets.

• Prepared financial reports for weekly meetings with owner of company.

• Overseen all accounts receivable and payables including collections and small claims actions.

• Administration of all company payroll and benefits, including health care and bonuses.

• Reviewed and maintained Workers compensation, un-employment, and liability insurances.

• Prepared bids and scrutinized contracts.

• Created and tracked ISO 9001 policy and procedures for yearly audit.

• Customer service, client relations, and related problem solving.

• Leadership, team building, and staff development.

• Recruiting, interviewing, and hiring new staff.

• Conducted personnel evaluations; implemented training programs, and established wage incentives.

March 2002 National Energy Systems

To October 2004 Business Manager

Overseen financial department, human resources, purchasing,

Sales and customer contracts.

Education:

2001 Monroe Community College

A.A.S Business Administration

2007Bryant & Stratton online education

Accounting Principles I, Financial Analysis,

Cost Accounting, Business Principles, and

Information Technology I

Computer Skills:

Microsoft Word

Microsoft Excel

Microsoft Outlook

QuickBooks Pro 2016

Peachtree 2005

Various software related to individual businesses

Affiliations:

Better Business Bureau

City of Rochester Economic Development

Minority and Woman Owned Business Enterprises (MWBE)

Rochester Learning Center and Monroe County Welfare to Work Program (TEAP)

Metropolitan Transportation Authority (MTA)

Central Contractor Registration (CCR)

Monroe County Department of Environmental Services



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