Issareeya Clary

Clover, SC ***** / Cell 704-***-**** / acx1k7@r.postjobfree.com

EDUCATION Bachelor of Science, Major in Printing Technology (1999)

King Mongkut’s University of Technology Thonburi, Bangkok, Thailand

CERTIFICATIONS Six Sigma Green Belt, BMGI Thailand 2015

QMR and Internal Auditor ISO 9001:2000, 2008 & 2015

ISO14000 Executor

Quality manager and CI Specialist with a proven record of driving a quality culture across all levels of an organization while improving net margins and customer satisfaction. Strong ISO9001 experience as both a QMR and Internal Auditor. Demonstrated track record of success, including implementing quality programs across divisions and countries, auditing quality programs and coaching/training associates on best practices for each program. Various process improvement projects in Thailand, Indonesia, Philippines, Vietnam and China

SKILLS

Project management

Quality Management System

Six Sigma Green Belt / Lean Method / DMAIC / FMEA

Problem Solving Skill / Root cause Analysis / Corrective Actions

Quality tools: Kaizen, Gemba walk, 5Whys, Fishbone, 8D

KPI & Quality Gap Analysis

Operation flows management

Executive Reporting and Analyzing

Elevator / Escalator installation method

Quality Trainer

Customer Satisfaction (Net Promotor Index)

QMR and Internal Auditor for ISO9001

TS16946 and Core Tools

Risk Assessment

Key Achievements

15 years of experience with ISO9001 (2000, 2008 & 2015 version) including as Quality Management Representative (QMR), Document Controller and leader of startup & implementation teams

10 years of experience in project management

6 years of experience in continuous improvement and lean processes

Team leader for Quality System and implemented Quality Improvement Teams (QIT) for Thailand, Vietnam, Indonesia and Philippines

Appointed as a regional quality coach and trainer for Thailand, Vietnam, Philippines and Indonesia; Including training material creation and evaluation

A Green Belt leader for Six Sigma Project -P2P reduction (Project’s profitability management)

Continuous Improvement Specialist Consultant Jul. 2016 - present

AmEuro Energy Inc. Concord, NC (Energy project management & consultant)

Work as an outsourced CI Specialist Consultant in one of the well-known poultry processed food plant in Concord, NC. Studied and identified Lean, 6S and continuous improvement projects with client CI Team & Quality Engineers. Improve down time, yield, throughput, waste & labor cost reduction. Developing, planning, and maintaining CI Project schedules. Tracking all potential changes and updating results to client’s management team. C0-monitor operation flows with operation team, optimized the business performance

Key Accomplishments

Identified & analyzed production lines and developed 10 Continuous Improvement Projects (in progress 5 projects)

Improve yield percentage variance 5%, improved pick up percentage 12%, reduced ingredient consumption 15%, reduced packaging waste 10%, reduced labor cost 15%, reduced downtime –non maintenance 19%

Established Manpower Management Plan for each production line. Developed a motion study for time-waste reduction.

Quality Manager & QMR Dec. 2012 – Mar. 2016

KONE Public Co. Ltd., Bangkok, Thailand (Escalators and Elevators business)

Drive, develop and controlled Quality Management System for 4 countries (Thailand, Vietnam, Philippines and Indonesia) Execution Quality Global Strategies. Quality Management Coach and quality trainer. KPI reporting and analysis for executives. Quality Budget management. Quality Gap Analysis, FMEA and PPAP committee together with China and German factory. Day-to-day quality support for Maintenance and Installation Teams. QMR, Internal Auditor, start-up team leader for ISO9001. Promoted and developed KONE Quality culture, actively communicated the importance of quality and engaged the organization. Liaison with Safety Dept. for Emergency Response Plan, Crisis Management, Risk analysis and safety compliance.

Key Accomplishments

Reduced Cost of Poor Quality > from 38% in 2013 to 27% in 2015

Reduced Callout rates (COR) (Elevator out of service rate/unit/yr.) from > 40% in 2013 to17% in 2015

Increased annual installed projects net margin percentage (P2P) > Six Sigma project, from -3.5% in June 2015 to +1.7% in Feb 2016 (now cont. implementing)

Increased Net Promoter Index (annual customer satisfaction survey) > KONE Thailand from 11% in 2013 to 21% in 2015. Increased KONE Indonesia Index from 16% in 2014 to 23% in 2015

Increased Installation Quality Efficiency > from 8% in 2013 to 9% in 2015

KONE Thailand ISO9001> 7 months from start up to certified (Jan 2014 to Jul 2014)

KONE Indonesia ISO9001>10 months from start up to certified (Jan 2015 to Oct 2015)

Team leader and team member for many Continuous Improvement projects for Thailand, Vietnam, Philippines and Indonesia

Operations Manager Sep. 2009 – Oct. 2012

Wine Connection Co., Ltd, Phuket, Thailand (Spirits Importer, F&B, Restaurant)

Operated and managed day-to-day tasks for Retail Business, monitored 8 retail stores and a retail team of 50 to be aligned with retail practices, managed company’s SOP and ISO9001. Monitor operation flows, optimized the business performance. Created business plan, sales and marketing strategies and manpower planning. Monitored business performance. P&L monthly reporting and analysis. Inventory control, planning and management. Store merchandizing and layout planning. Staff management and development, coaching supporting, motivating, training and recruiting. Marketing tasks (event planner, promotion, customer relationship). Customer retention, satisfaction and complaint management.

Key Accomplishments

Exceeded 2009 (9%), 2010 (12%) & 2011(14.7%) annual Sales Target

Built out and set up 2 new stores, from identifying location through store Grand opening

Invent and set up SOP for Phuket operations, which is now implemented nationwide and established as company SOP

Assistant to Senior Vice President – Operations Dec. 2006 – Aug. 2009

Siemens Ltd., Bangkok, Thailand (Mobility Division, Rail and Train business)

Managed all assigned operation projects, both long term and ad-hoc projects with Operations, Sales and Commercial Teams. Liaison between Bangkok headquarters, sky train office (BTS), subway office (MRTA) and airport express line (ARL) to ensure compliance with ISO standards. Operation reporting and analyzing (weekly, monthly, quarterly and annually)

Key Accomplishments

Appointed in 2008 as an International Coordinator for the Mobility Division, which are 12 countries within Asia and HQ in Germany

Appointed in 2007 as a Reporting trainer for new operations team members

Printing Quality Control Specialist Jun. 1999 – Nov. 2006

Kurusapa Business Organization, Bangkok, Thailand (Printing Factory - Government Enterprise)

Production Coordinator, Quality Controller and Assurance for printing production lines. Material usage control and management for LEAN processes (paper, ink, printing plates and chemicals). Yield improvement, customer satisfaction and relationship management.

Key Accomplishments

ISO 9001:2008 startup team, document controller and internal auditor

8-Waste project management. Set up waste control and tracking and reporting system. Reduced waste up to 20% each year

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