DIANE H. CEPHAS

***** ******* ****** **** ***** Marlboro, Maryland 20772 C: 240-***-**** H: 301-***-****

Email: ivyleagueeducation12@gmail

CAREER PROFILE

RESULTS-ORIENTED MANAGEMENT/BUSINESS OFFICE PROFESSIONAL. Extensive knowledge providing administrative, programs, operational, management, project management, customer service, vendor and community relations. Seeking to use analytical, organizational, attention to details, effective problem solving, flexibility, teamwork and decisiveness to contribute to an organization growth with future growth potential.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, University of Phoenix, Phoenix, AZ (Greenbelt, MD Campus) (2013). Completed 54 credit.

B.S. BUSINESS MANAGEMENT, University of Phoenix, Phoenix, AZ (Greenbelt, MD Campus). (2007).

A.A.S. degree in BUSINESS MANAGEMENT, Prince George’s Community College, Largo, MD. Completed 110 credit hours.

Letter of Recognition, Administrative Specialist, Prince George’s Community College, Largo, MD. (2000).

Certificate of Completion, VantEDGE Principles of Success-Job Search Curriculum, Certified Facilitator (2007).

Certified: Career Consultant/Advisor (2008).

Certified: CPR-BLS (2011-2013); First Aid (2011-2014).

Maryland State Notary (2015-2019).

COMPUTER SKILLS

Windows: Microsoft Office (Access, Excel, PowerPoint & Word) Microsoft Outlook Various Search Engines: Internet Research Database: QuickBooks Pro*Medical Information System * Shelby Database System*Study Manager*Scheduling.com* Group Wise* the Work Number* Human Services Database Systems* ITAS*NBIS*Email*Social Media

PROFESSIONAL EXPERIENCE

08/01/12-Present- Ivy League Academy Early Learning Center, CEO/Director, Upper Marlboro, Maryland 20772. 50 hours per week. Self-Employed.

Guided the development, production, promotion and financial aspects of a child care services.

Document business requirements, functional specifications and training procedures.

Implement process to streamline workflow.

Manage business finances: operating budget, prepare financial statements, procurement, vendors and products and services, monitor expenses.

Developed market plan, promotional materials in an effort to obtain new and retain customers.

Optimize social media to boost traffic to company site.

Provide secure and developmentally suitable daycare/ early learning program for children. Review policy and procedures.

Develop culturally suitable programs & activities.

Review and evaluate facility activities to ensure conformance to state and local regulation.

Accomplishment:

Was able to develop, produce, and promote business on minimal budget. Thus creating a financial surplus.

04/30/2008-Present. EXECUTIVE ASSISTANT/OFFICE MANAGER/BOOK-KEEPING (Part-time). K L Cephas Trucking LLC, Upper Marlboro, Maryland 20772. 20 hours per week. Salary, $15 per hour. Supervisor: Kevin Cephas 240-***-****).

Developed thorough knowledge of trucking operation. Conduct, manage, and coordinate business operations. Handle all

administrative functions include but not limited to: HR, documented employee time and attendance. Prepare payroll; time and attendance, print and distribute employee checks. Prepare all new hire documents according to company policy, state and federal law requirement

Served as the point-of-contact for all administrative business activities.

Utilize office software and technology, including Microsoft Office Suite and internet to perform routine office task and to

research and analyze data to include in company business reports.

Diane H. Cephas H:240-***-**** C: 240-***-**** Email: acx1im@r.postjobfree.com Pg. 2

Maintain company bookkeeping and financial records using QuickBooks Pro. Recording/documenting reconciled, and maintained

A/P and A/R activities.

Use business savvy to develop customer intimacy to negotiate vendors’ prices as needed. Maintain CEO calendar.

Prioritize urgent appointments and communicated to CEO immediately. Prepared all documents for the purpose of filing

company taxes. Maintain documentation of all company receipts, trucking licenses, IFTA stickers, business licenses,

drivers’ licenses, etc.

Deposit and withdrew funds to and from company accounts, accurately recording all action.

Accomplishment:

Increased volume of business by 25% by following up on leads, cold calling and networking.

01/02/07 4/25/08- ARBOR Education & Training, HUMAN RESOURCE, CAREER ADVISOR/FACILITATOR AND WORK

EXPERIENCE COORDINATOR, 9315 Largo Drive West, Suite 200, Largo, Maryland 20774. 40 hours per week. Supervisor: Glen

Best 973-***-**** x165). Salary 40,000 per year

Managed caseload of up to 200 customers at the appropriate training needs, educational background, work experience, skills, interests and eligibility. Provided intake, interviewing, eligibility verification, referrals to classroom instruction and supportive services and Industry liaisons, employer services, job coaching, job search, and follow-up services, facilitate workshops.

Ensured that customer and case management documentation meet regulatory compliance.

Collaborated with management team in planning, development, and implementing a full-range of administrative policies and procedures. Provided continuous support and feedback to management staff.

Developed, designed, implemented tracking system of customer referral disseminating from three district offices to main office.

Supervised and provided supported counseling services to individuals and groups of customers while they trained.

Conducted vocational, career, college, and financial aid counseling and placement.

Provided management with monthly reports in a timely manner.

Accomplishments:

Trained new employees to handle workload backlogs by delegating/empowering with responsibility to perform administrative processes in the most efficient manner.

Used motivational techniques and continuous follow-up to improve customer attendance in program activities by 30% within two months.

Was able to increase employment for district area for customer in part- time and full time employment positions by 20% within four months.

Effective team builder with strong leadership skills and proven track record at setting and achieving realistic goals for self and others.

10/02/2006-12/29/2006. Spherion Inc., HUMAN RESOURCE, JOB DEVELOPER. Prince George’s County Department of Social Services, Family Investment Division, Job Readiness Training; Landover, Maryland 20785. 40 hours per week. Supervisor: Marshall Cupe. 301-***-****). Salary, $54,000 yearly.

Collaborated with Work Participation Coordinator during time of staff absences or increased caseloads.

Developed and utilized a wide range of MD and county website to obtain and locate employment and volunteer sited for customers.

Provided various resources and effective job search/readiness tools and methods. This required daily prioritizing of work and initiative in order to produce and locate job leads.

Utilized interpersonal skills to develop customer intimacy with internal customers and vendors in order to locate potential employment. Identified potential employment opportunities base on customer skills. Presented information to employers’ group in reference to Job Readiness Program.

Accomplishments:

Was able to increase employment opportunity by 30%.

Have earned a reputation as a highly resourceful self-starter who is committed to providing the finest customer service and professional support.

02/15/1990-2/19/2007. OFFICE MANAGER & CLINIC SUPPORT ASSISTANT (OA), GS7/9 Department of Health and Human Services, National Institutes of Health, Bethesda, Maryland 20892. 40 hours per week. Supervisor: Joe Martin, 301-***-****). Salary, $49,000 yearly.

Supported the mission and goals of the organization by providing qualitative and quantitative analytical skills in analyzing, evaluation and improving the efficiency of internal administrative operations, organization, and management.

Managed a staff of up to two full-time and two stay-in-school employees while providing oversight on operations at 15 clinics. Managed the schedule, procurement, maintenance, work orders, inventory, coordination of office repairs, and order supplies.

Diane H. Cephas H: 240-***-**** C: 240-***-**** Email: acx1im@r.postjobfree.com Pg. 3

Point of contact for issues related to clinic management, maintenance, and security. Coordinated office systems by implementing continuous update and development.

Facilitated on and off campus storage of files, supplies and furniture.

Performed, analyzed, advised and or participated in extensive task force reviews, surveys, studies and other investigations of management operation to determined adequacy or inconsistencies of present system. Advised/recommended to management of findings, implemented changes, developed guidelines in operating and work methods to assure outstanding quality

assurance pertaining to program, clinical center, and ambulatory effectiveness. Communicated effectively orally and in writing these finding to management, upper level officials, and outside constituents.

Maintained and safeguard sensitive and confidential information whether personal, departmental, or organizational.

Utilized Excel spreadsheets to compile information. Performed cost-benefit analyses and trend analyses, and utilize my analyses

to perform cost benefit analyses of supply expenditures. Assist in budget preparation, arranging travel request and vouchers.

Trained new employees in the operation of office equipment, personnel training issues, travel matters, purchasing guidelines, and policies and procedures.

Prepared and maintained travel documents in accordance to NIH regulation.

Utilized organizational and project management skill during a special Quality Control project.

Accomplishments:

Have earned a reputation as a highly resourceful self-starter who is committed to providing the finest customer service and professional support.

On my own initiative, developed and implemented numerous work methods within the department which systematically maintain information used for reporting. Saved money by eliminating work duplication. Receive $200 cash bonus.

Played key leadership role while assisting the department chief in establishing a new unit I personally volunteered to work additional hours in order to set up this new unit at maximum efficiency under tight deadlines as a result the new clinic achieved a high rating when evaluated by the Joint Commission of hospital Accreditation.

OTHER EXPERIENCE-volunteer, part-time, and temporary:

12-22-2011 to 07-30-12. MERCHANT SERVICE/SALES CONSULTANT (Part-time). Certified Payment Processing, Summit Merchant Solutions, Fort Worth, Texas. 40 hours per week. Salary, commission. Supervisor: Eric Fritz (1-877-***-****).

Coordinated periodic training sessions for the purpose of identifying prospects, maintaining high level of awareness of existing and new payment processing and technology, understanding the benefits and risks of merchant services and products.

Actively work with the region team leader in generating referrals to achieve profitability and growth, relationship and development building, retention and gathering information.

Use effective interpersonal, communication, and negotiation skills to deliver consultative sales approach thorough understanding of products and services.

Assist customer with identifying payment processing needs and deliver a comprehensive solutions to address those needs.

Review and analyze merchant statement for the purpose of gathering information and risk assessment.

Submit timely completed and proper contractual agreements/documents.

Effectively resolve problem management issues relating to pricing, cross-sell, new or additional products and services.

Self-starter, able to work without close supervision.

Travel throughout MD, DC, VA., for scheduled appointments.

Accomplishment:

Was given 10 appointment per day in my territory. Because of cleaver negotiation and promotion of product and services, was able to convince at least 7 customers per day to purchase new products/services. Customers were elated about savings and merchandise often referred other customers.

11/1/2008 -12/20/2008. CUSTOMER SERVICE/INTAKE COORDINATOR/MARKETING ASSISTANT (Temp). Spherion Inc., Kaiser Permanente, Silver Spring, Maryland 20892. Salary: $20 per hour.

Market Kaiser Permanente Health Care Services (Bridge Program) to potential customers.

Scheduled potential customers for appointment with Intake Coordinator.

Screened potential customers to determine qualification for entry into Kaiser Permanente Bridge Program.

Traveled to scheduled Kaiser Permanente facilities to recruit potential customers.

Received incoming calls pertaining to the Kaiser’s Bridges program.

Made follow-up calls to potential customer.

Accomplishment:

Was able to persuade customers to participate in the health program through thorough knowledge and understanding of products and services. This action increased medical coverage to a population of customers that would otherwise been overlooked.

Diane H. Cephas H: 301-568- 8788 C: 240-***-**** Email: acx1im@r.postjobfree.com Pg. 4

06/30/2007-09/30/2009. DIRECTOR OF YOUTH ACTIVITIES (Volunteer). Greater Good Samaritan Baptist Church,

Washington, D.C. 20019. 10 hours per week. Supervisor: Pastor Odie H. Hines 202-***-****).

Identified and recruit potential volunteer workers. Motivating, developing, and directing people as they work, identifying

the best people for the job.

Counseled individual regarding interpersonal, health, financial, and religious problems.

Trained and supervised religious education instructional staff. Develop and direct study courses and religious educational

programs within congregations. Select appropriate curricula and class structures for educational programs.

Adjusted actions in relation to others' actions.

Monitored/Assessed performance of self, other individuals, and organization to make improvements or take corrective action.

Analyzed member participation and changes in congregation emphasis to determine needs for religious education. Implement

program plans by ordering needed materials, scheduling speakers, reserving space, and handling other administrative details

Collaborated with other ministry members to establish goals and objectives for religious education programs, and to develop

ways to encourage program participation. Confer with clergy members, congregation officials, and congregation organizations

to encourage support of and participation in religious education activities.

Coordinated/Scheduled and handle all logistics of special events such as: camps, conferences, meetings, seminars,

fundraising, retreats, plan and coordinate special projects according to Senior Pastor and Youth Pastors’ request.

Designed and wrote newsletter for church, youth, and health ministry. Compose letters, memos, and emails to members of

board and outside interest.

Scheduled and coordinated logistics of yearly health fair.

12/1/2004-07/012004. BUDGET ANALYST (Volunteer). Greater Good Samaritan Baptist Church, 5100 E. Street N.E., Washington D.C. 20019. 10 hours per week. Supervisor: Pastor Odie H. Hines: 202-***-****.

Provided leadership in all phases of budget services for a non-profit organization which include budget preparation, formulation,

presentation, execution and financial management policy.

Maintained accounting records and analyze funds to identify possible trends which may result in surplus or shortage of funds.

Evaluated church ministries and programs for changes and in the financial status of organizations and to ensure adequate funding

for each program coverage through justification, monitoring, implementation, and budgetary milestones.

Provided financial advice to church officials for proper program planning and effective decision-making.

Used accepted accounting procedures and popular database programs in order to maintain accountability for church funds.

Monitored, reviewed, approved, and reconciled credit card purchases and records of reimbursement. Report to department

head of misuse of credit card.

Served as the Human Resources Manager. Developed and reviewed personnel position descriptions, determined salary levels,

negotiated contracts and prepared payroll for employees. Planned and organized Trustee board meetings and conferences.

Prepared briefing materials for bi-weekly meetings of the pastor, deacons, spiritual leaders, and other clergy.

Organized and managed multiple special projects related to membership development, community service, educational

administration, and other areas.

Accomplishments:

Developed a new tracking system for documentation of receipts and other expenditures which reduced overspending by 40%.

Balanced the budget and implemented new financial accounting systems which rescued this church from a deficit situation.

Became respected for my strong analytical skills as I analyzed current and past budgets. (Orally and in writing). Recommended

approval or disapproval for funds.

06/01/1995-2013. CEO, Project Manager & Consultant (Part-time). La Kee’s Coordinating Services, Upper Marlboro, Maryland 20772. 20 hours per week. Salary; $50 per hour.

Planned/coordinated the logistics of events attended by hundreds which included but not limited to meeting and negotiating with vendors, travel arrangements, prepared itinerary, confirming guests, speakers etc., written instructions to support personnel and client to assure that everyone was “on the same page.”

Prepared comprehensive calendar, rescheduling appointments. Communicated via phone and email. Worked with customer to ensure activity meet their budget.

Accomplishment:

Have been described as a “master organizer” by clients whose social event and wedding I have organized, coordinated, and managed.

Was highly sought out as a wedding planner and event manager by “word of mouth” because of my outstanding communication, planning, organizational, and management skills.

COMMUNITY SERVICE

Maryland State Commissioned Notary Public (2015-2019), Surrogate Parent – Contemporary Family Services (2007-2012), Therapeutic Foster Parent- Contemporary Family Services (2005-2011) Licensed, Director of Youth Activities-Greater Good Samaritan Baptist Church (2008-2009).

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