Joy Heacock

*** ******* **. 406-***-****

New Castle, VA 24127 acx1i1@r.postjobfree.com

Event Planner Conference Organizer Contractor/Negotiator

Sales/Marketer Customer Service Manager

Staff Recruiter Trainer & Program Developer

Professional Qualifications

Results-driven leader; extensive background in event planning, contract negotiation, site selection, sales, service, training and business; and 25+ years of experience across the following competencies:

Staff Training and Supervision ● Team Development ● Executive Sales and Marketing ● Contract Negotiation ● Event Planning ● Customer and Vendor Relations ● Leader Development ● Conflict Resolution ● Conference Management ● Public Speaking ● Recruiting and Staffing ● Meeting Logistics

Organize event and meeting logistics, maintain related documents and financial records, and related resources. Prepare and submit reports, appraisals and evaluations.

Hire, train, schedule, supervise and terminate employees. Monitor workflow, respond to emergency issues, and resolve problems. Self-motivated team builder/coach.

Expertise in training job seekers in all aspects of interviewing, job goal analysis, resume preparation, career opportunities, military experience conversion, and job search strategies.

At ease in environments requiring independent decisions, extensive contact with clients and general public, intuitive problem-solving skills, and careful attention to detail.

Superior communications, interpersonal, intuitive, organizational, teaching, counseling, and proactive leadership skills. Successful in both team and independent work arenas.

Quickly achieve organizational integration and assimilate job requirements. Self-starter able to plan and execute special projects independently.

Demonstrated ability to forge profitable relationships with cross-functional teams, support staff, customers, vendors and peers. Expertise in hiring, training, scheduling and mentoring employees.

Highly-capable and versatile manager able to oversee multiple, concurrent and senior-level projects and responsibilities. Conceptual leader with a superior work ethic.

Professional Experience

Global CPE – Tampa, FL Oct. 2015 – Oct. 2016

Director of Resorts and Live Events

Recruited by owners to plan, organize and launch week-long resort conference and Federal Tax Update programs. Developed an internal infrastructure and managed site selected, contracting, catering, onsite logistics, classes, instructor scheduling, travel, marketing, production and documentation.

Hired staff and coordinated schedule rotation for up to eight instructors. Authored resort and FTU program web content. Executed all job functions remotely.

Western CPE – Bozeman, MT Nov. 2000 – Sept. 2015

Director of Live Events / Assistant Director / Contract Specialist

As Director, oversaw the development of all live conferences including resort and seminar logistics. Managed 12 staff and related conference documentation, travel, lodging, food/beverage (F&B) needs, customer service, audio-visual, onsite coordination, cruises and recreational activities for families.

Researched demographics of resort and business locations to determine viability for conferences or seminars. Prepared and sent out RFP’s to venues and conducted site visits when necessary.

Prepared and negotiated contracts with sales staff. Produced check lists, analyzed local markets and room rates, negotiated food/beverage rates, and optimized contract details to achieve favorable terms.

Resolved issues related to local seminar formats, instructor scheduling, site selection and staffing. Sent out RFP’s, negotiated and completed contracts, tracked attendee sign-ups, and monitored classroom sizes.

Interfaced with accounting for deposits and direct billing. Oversaw staff to ensure accuracy of event accounts payable. Analyzed related spreadsheets documenting onsite costs, staffing, travel and pay.

Monitored logistics for instructors and onsite coordinators. Assessed flight/self-drive options, rental vehicle expenses and flights to minimize event support costs. Managed instructor materials.

Collaborated with staff to fine-tune marketing collateral and catalogs for printing. Provided resort information to staff to target specific attendee groups for specific locations.

Interfaced with the production team to optimize conference and seminar schedules. Organized an annual spring meeting to introduce new programs and policies for all company divisions.

Scheduled event coordinators and resolved any related conflicts. Debriefed lead staff after each resort event. Directed and traveled onsite to oversee conference logistics for groups up to 350+.

Developed strategies to increase revenue while decreasing expenses. Sought ways to improve operations within the division to streamline workflow and department efficiency.

Significant Achievements

Successfully turned around a department with major attrition issues.

Renegotiated event venues saving $26K+ in conference expenses.

Executed a company record of 93 hotel and resort venue contracts within eight months.

Federal Tax Update Director & Coordinator

Directed all aspects of department logistics to facilitate growth in department programs. Managed site selections, negotiated contracts with hotel venues, and scheduled programs.

Recruited, selected and scheduled instructors, coordinated related travel, and resolved emerging program issues. Collaborated with company owners to provide instructor training.

Handled all administrative details of the division in regards to travel, food and beverage, audio-video, payroll, printing, rooming, and staffing. Forecasted needs to ensure optimal department oversight.

Significant Accomplishments

Orchestrated details pertaining to overall program operation and increased annual sales by 20% for the first two years. Identified and increased site locations each year.

Developed department procedures to enable over 30 programs to be contracted within three months.

Sourced and contracted with a nationwide staffing company to increase efficiency and professionalism of conference staff. Implemented, coordinated, and held an annual speakers retreat.

Lead Conference Coordinator

Directed all on-site training conference logistics for groups of up to 350 CPAs and guests. Collaborated with hotel managers, banquet directors, activity contacts, and transportation companies.

Administered all details pertaining to the weeklong conferences including tours, dinners, and activities.

Controlled company assets, tracked training hours, distributed class certificates, managed speaker requirements, and monitored usage and counts control for all administrative and catering supplies.

Previous Employment – VA and MT

Staffing Consultant, LC Staffing Service, Missoula, MT; Office Manager, Trainer/Interviewer, PCS Reachout, Inc., Lolo, MT; Owner/Manager, Write Impressions/CareerPro Center, Virginia Beach, VA; Transition Assistance Instructor, Conwal, Inc., Falls Church, VA; Instructor/Counselor, Virginia Employment Commission, Norfolk, VA; Sales Representative, Green Gifford, Norfolk, VA.

Education and Training

U.S. Department of Labor Transition Assistance Program Instructor / Facilitator Certification

Virginia Employment Commissions (VEC) VEC Trainer / Counselor Certification

Tidewater Community College – Virginia Beach, VA Accounting Program Studies

Continuing Education Sales and Marketing Customer Relations Teaching Techniques

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