Customer Service Administrative Assistant

Shayla Henriquez

**** **** ***** **. *. West Palm Beach, FL 33415

Home: 561-***-****

Cell: 561-***-****

Email: ***************@*****.***

Summary of Qualifications

Dedicated, innovative and self-motivated team player with strong work ethic.

Ability to thrive in both independent and collaborative work environments.

Honest, Trust worthy, Punctual

Organized and detail-oriented, able to handle multiple tasks and priorities under pressure.

Excellent communication skills and ability to interact with customers, both in person and over the phone.

Dedicated in offering top customer assistance

to all clients and customers.

Education

South University Royal Palm Beach, FL

PTA Program 2014- Current

Palm Beach State College Lake Worth, FL

2012

John I Leonard High School Greenacres, FL

High School Diploma August, 2006 - May, 2009

Experience

Christmas Designers Riviera Beach, FL

Administrative Assistant July 2016-Current

Job Duties:

State Farm Delray Beach, FL

Administrative Assistant/ Receptionist April 2016-July 2016

Job Duties: Assist walk in customers with billing and cancellation questions, faxing and filing paperwork, emailing customers via Outlook, taking payment, call on returned mail, data entry, providing excellent customer service.

Hyatt Place West Palm Beach, FL

Receptionist August, 2014- April, 2016

Job Duties: Checking guests In and out of Hotel, Answering

phones, Checking work emails, Consistently multitasking, Sending out and receiving packages for guests via fed-ex or ups,cash handling, faxing, communicating efficiently with all co-workers and upper management, offering stellar customer service.

Cops Monitoring Boca Raton, FL

Dispatcher January, 2013-June, 2014

Job Duties: Taking inbound and outbound phone calls, Monitoring home and commercial

alarms, Calling home and businesses and ask if police or fire assistance is required if alarm is triggered, contacting fire and police department as needed, data entry, training new employees, communicating with our third party alarm companies to assist our clients/customer with any alarm technicalities.

Epiphany Lutheran Church and School Lake Worth, FL

Teacher’s Assistant January, 2012 - January, 2013

Job Duties: Assisting teacher with filing, helping children develop their cognitive skills, Communicating with parents, faxing paperwork, taking inventory of school supplies, Filling out daily report cards.

Avenue Clothing Store Royal Palm Beach, FL

Sales Associate April, 2010 - January, 2012

Job Duties: Stellar customer service, Taking inventory of clothing items, assisting customers with retail inquires, helping with marketing around the store, light cleaning, offering ‘Avenue Credit Card’ to all guest, cash handling.

Achievements

Consistently Placed on Deans Honor Roll

Received solid performance reviews

Worked for a J.D. Power Awarded hotel chain

Volunteer Experience

Walk for Breast Cancer

Local homeless shelter

Mission trips

Interests

Business

Helping People

Reading

Travel

Computer Skills

Experienced in Microsoft Office Suite, including Word, PowerPoint, and Excel.

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